Customer Service Representative (Swedish & English)

Remote from: Estonia
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 24 May 2026
Apply before: 24 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 63 / 13

About company

About Binance

To increase the freedom of money globally through blockchain technology and cryptocurrency.

Financial Services
2017

Actively Hiring

AI Summary

Binance, a leading global blockchain ecosystem, seeks a Customer Service Representative fluent in Swedish and English. The role involves handling live chat and support tickets, resolving customer queries, and contributing to AI bot improvements. Candidates need 1+ year of customer service experience, IT proficiency, and basic AI knowledge. The position offers remote work, competitive benefits, and growth opportunities in a fast-paced crypto environment.

Role DNA

Job Complexity

Easy Hard

AI Insight The role requires bilingual fluency, technical aptitude, and shift flexibility, but the experience level is entry-to-mid, making it moderately challenging.

Salary Analysis

AI Insight The salary for this role is not specified, but based on market data for customer service representatives with language skills in the US, the median is around $45,000. This is competitive for a remote position in the crypto industry.

Key Skills

Customer Service Swedish English Live Chat Technical Support Cryptocurrency Blockchain AI Tools Problem Solving Remote Work

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Customer Service Representative position at Binance. With over two years of experience in customer support and fluency in Swedish and English, I am confident in my ability to deliver exceptional service to your global user base. My background includes handling high-volume live chat and tickets, resolving complex issues, and leveraging AI tools to improve efficiency.

I am particularly drawn to Binance's innovative environment and commitment to user satisfaction. In my previous role, I consistently achieved high customer satisfaction scores and contributed to process improvements. I am eager to bring my problem-solving skills and passion for blockchain technology to your team.

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to Binance's success.

Sincerely,
[Your Name]

Possible Interview Questions

How would you handle a frustrated customer who has lost access to their crypto wallet?

I would first empathize with the customer and assure them that I am here to help. Then, I would guide them through the account recovery process step by step, verifying their identity and providing clear instructions. If the issue is beyond my scope, I would escalate it to the appropriate team while keeping the customer informed.

Describe your experience with AI-powered tools or chatbots.

In my previous role, I used AI chatbots to handle common queries and performed regular testing to improve their responses. I also provided feedback to the development team to refine the bot's accuracy and user experience.

How do you prioritize tasks when handling multiple live chats and tickets simultaneously?

I assess urgency and complexity first. For example, account security issues take priority over general inquiries. I use a ticketing system to track all requests and ensure timely responses, while keeping customers updated on expected wait times.

What do you know about Binance and the cryptocurrency market?

Binance is the world's largest cryptocurrency exchange by volume, offering a wide range of digital asset services. I follow market trends and understand key concepts like blockchain, trading pairs, and security protocols. I am eager to deepen my knowledge in this fast-evolving industry.

Can you work weekends and night shifts? How do you maintain work-life balance?

Yes, I am flexible with shifts. I plan my schedule to ensure adequate rest and personal time. I also use productivity techniques to stay focused during work hours and disconnect when off-duty.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance’s Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high volumes of live chat and support tickets across assigned language queues
Identify and evaluate customers’ needs to deliver satisfaction and timely resolution
Provide accurate, valid, and comprehensive information on platform features, products, and processes
Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
Follow communication procedures, guidelines, and policies
Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools
Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed
Go the extra mile to engage customers and deliver a best-in-class experience
Perform other tasks as assigned by team leaders

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong IT proficiency and ability to handle moderately technical customer queries
Exceptional written communication skills and active listening ability
Ability to multi-task, prioritize, and manage time effectively
Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
Knowledge of the cryptocurrency/blockchain field is a strong advantage
Fluent in English and Swedish
Willing to work weekends and irregular hours which will include night shifts

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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