Customer Support Executive with German (Onboarding)

Remote from: Bulgaria
Salary, yearly, BGN: 17,600 - 19,800
Department: Customer Success
Employment type: Full Time,
Job posted: 12 Jun 2026
Apply before: 12 Jul 2026
Experience level: Director
Views / Applies: 16 / 6

About Tide

Better business finance

Banking
2015

AI Summary

Tide is seeking a Customer Support Executive with German (Onboarding) to join their Sofia team. The role involves converting leads into Tide members by guiding them through the onboarding process, answering questions, and upselling products. The ideal candidate is native-level in German, target-driven, and has customer service or telesales experience. This is a fast-paced, revenue-focused position within a rapidly growing fintech company.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires native German and sales skills, but is entry-level with provided training, making it moderately difficult.

Salary Analysis

AI Insight The offered salary of approximately 36,573 BGN per year (converted from EUR) is competitive for a Customer Support Executive with German in Sofia, falling within the typical market range of 25,000-45,000 BGN. However, the role includes additional benefits like 25 days leave and L&D budget, enhancing the overall package.

Key Skills

German Customer Support Onboarding Sales KYC Fintech Upselling Communication Target-driven CRM

Cover Letter Sample

I am excited to apply for the Customer Support Executive with German role at Tide. With native-level German and a strong background in customer service and telesales, I am confident in my ability to convert leads into loyal Tide members.

My experience has honed my skills in upselling and building rapport, essential for guiding prospects through the onboarding process. I am target-driven and thrive in fast-paced environments, making me a perfect fit for Tide's dynamic team.

I am eager to contribute to Tide's mission of helping SMEs save time and money, and I look forward to the opportunity to discuss how my skills align with your needs.

Possible Interview Questions

How would you handle a prospect who is hesitant to complete the onboarding process?

I would listen to their concerns, empathize, and highlight the benefits of Tide, such as low fees and easy administration. If needed, I would offer to guide them step-by-step through the process.

Describe a time you successfully upsold a product to a customer.

In my previous role, I noticed a customer frequently inquiring about invoicing features. I introduced them to our premium invoicing add-on, which saved them time and increased their satisfaction.

What do you know about KYC and AML regulations?

KYC (Know Your Customer) involves verifying customer identity to prevent fraud, while AML (Anti-Money Laundering) includes procedures to detect and report suspicious activities. I understand the importance of compliance in fintech.

How do you stay motivated in a target-driven environment?

I set daily goals, track my progress, and celebrate small wins. I also focus on the impact of my work on helping small businesses succeed.

Why do you want to work at Tide?

I admire Tide's mission to support SMEs and its rapid growth. I want to be part of a innovative fintech company where I can use my language skills and sales experience to make a real difference.

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

Tide is available for UK, Indian, German and French SMEs
Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
Over $300 million raised in funding
Over 2,800 Tideans globally
Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

About the team

The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders.

About the role

As a Customer Support Executive with German (Onboarding), you will act as a key liaison between Tide and potential members, ensuring they see the value of joining a leading fintech company. Your role combines excellent customer service with strong sales skills to convert leads into full Tide members. Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in!

As a Customer Support Executive with German (Onboarding) you will:

Call potential members that have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to follow up with them and guide them through the onboarding process
Walk potential members through our signup process, answer their questions and use your persuasion skills to highlight Tide’s unique benefits and convert them into full-fledged Tide Members!
Build rapport with our prospective members to identify areas to upsell relatable Tide products.
Work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically-minded.
As we grow rapidly and new products introduced to our member base, your aim is to utilize your upselling skills to offer a range of Tide Products to our prospective leads.

What we are looking for

Native-level proficiency in spoken and written German
Previous customer service or telesales experience
Focused on revenue and can up-sell to our prospective members
A self-starter that is target-driven
Comfortable with adapting to constant change and shifting priorities
Member first mentality
Self-motivated and conscientious, wanting to make a real difference to the business
Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience
You may also have experience of using Zendesk or similar and Predictive (or power) dialer

What you’ll get in return:

Salary €17,600.00 – €19,800.00 gross annual
25 days paid annual leave
3 paid days off for volunteering or L&D activities
Extended maternity and paternity leave covered by the company
Personal L&D budget in the amount of 1000 BGN per year
Additional health & dental insurance
Mental wellbeing platform
Fully covered Multisports card
Food vouchers
Snacks, light food, drinks in the office
WFH equipment allowance
Flexible working from home
Sabbatical Leave

Tidean Ways of Working

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

#LI-BK

#LI-Hybrid

#LI-Remote

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members’ diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

Disclaimer

It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

Tide does not charge any fees at any stage of the recruitment process.
All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
Communication from Tide will only come from an official @tide.co email address.
Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected]
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide’s Recruitment Privacy Notice.

Apply now >