Strategic Customer Success Manager, SEA

Remote from: Singapore
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 28 May 2026
Apply before: 28 Jun 2026
Experience level: Midweight
Views / Applies: 11 / 1

About Jamf

The standard in Apple enterprise management.

Computer Software
2002

AI Summary

Jamf is seeking a Strategic Customer Success Manager for the SEA region to manage high-value, complex enterprise accounts. The role involves owning customer success and retention, leading executive business reviews, driving product adoption, and collaborating with sales teams on growth strategies. Candidates need 5+ years of SaaS customer success experience, expertise in Apple ecosystems, and strong executive communication skills. This is a remote position based in Singapore with 20-40% travel. Jamf offers a flexible, respect-driven culture and has been recognized as a top workplace.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires managing strategic enterprise accounts with global complexity, navigating ambiguity, and engaging with C-level stakeholders, which demands high expertise and judgment.

Salary Analysis

AI Insight The offered salary is not specified, but the market median for a Strategic Customer Success Manager in the US is approximately $120,000. The actual salary may vary based on location and experience.

Key Skills

Customer Success Management Enterprise Account Management SaaS Apple Ecosystem Executive Communication Strategic Planning Renewal Management Cross-functional Collaboration MDM Cybersecurity

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Strategic Customer Success Manager, SEA position at Jamf. With over 5 years of experience in customer success within SaaS environments, I have a proven track record of managing complex enterprise accounts and driving measurable business outcomes. My expertise in Apple ecosystems and enterprise IT workflows aligns perfectly with Jamf's focus on Apple device management.

In my previous role, I successfully led executive business reviews and strategic planning sessions that resulted in a 20% increase in customer retention and a 15% growth in account expansion. I am skilled at navigating ambiguity and building trust with C-level stakeholders, ensuring long-term value realization. I am confident that I can contribute to Jamf's mission of empowering people to do their best work.

I am excited about the opportunity to join a company that values flexibility, respect, and innovation. Thank you for considering my application.

Sincerely,
[Your Name]

Possible Interview Questions

How do you approach building relationships with executive stakeholders in a complex enterprise account?

I start by understanding their business priorities and pain points, then align Jamf's solutions to their strategic goals. I schedule regular executive business reviews to demonstrate value and maintain open communication. I also ensure I have a sponsor within the account who can advocate for our partnership.

Describe a time when you turned around a struggling customer relationship. What steps did you take?

I once had a customer who was considering non-renewal due to low adoption. I conducted a deep dive into their usage data and discovered they weren't using key features. I created a tailored adoption plan, provided training, and scheduled weekly check-ins. Within three months, their usage increased by 40% and they renewed with an expanded contract.

How do you prioritize your portfolio of strategic accounts?

I prioritize based on revenue at risk, growth potential, and customer health scores. I use a tiered approach where I allocate more time to accounts with upcoming renewals or those showing signs of churn. I also collaborate with sales and support to ensure alignment on priorities.

Can you explain how you would drive adoption of Jamf solutions in a large-scale deployment?

I would start by understanding the customer's current workflows and identifying gaps. Then I'd create a roadmap with milestones, provide training for IT admins, and establish success metrics. I'd also leverage case studies and peer references to show best practices. Regular check-ins and health reviews would help track progress.

How do you handle a situation where a customer's expectations are not aligned with what Jamf can deliver?

I would first listen to their concerns and acknowledge their perspective. Then I'd clearly explain the capabilities and limitations of our solutions, and explore alternative ways to meet their needs, such as through integrations or future roadmap items. I'd set realistic timelines and ensure transparent communication to manage expectations.

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. As a Strategic CSM at Jamf, you own the success and retention of Jamf’s most complex and high-value accounts. You act as a trusted advisor to executive stakeholders, driving measurable business outcomes through strategic planning, adoption, and renewal ownership.

In this role, you operate in highly complex customer environments that require strong judgment, executive-level communication, and the ability to navigate ambiguity. You balance strategic planning with hands-on execution, working across multiple stakeholder groups to sustain alignment, momentum, and long-term value realization. This role emphasizes strategic depth, executive alignment, and governance across complex enterprise environments

This role is offered as remote in Singapore. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications from candidates who are based in Singapore and are legally authorized to live and work in Singapore. #LI-Remote

What you can expect to do in this role:

Own a portfolio of strategic enterprise accounts with global complexity.
Lead executive business reviews and strategic planning aligned to customer outcomes.
Drive adoption and maturity of Jamf solutions across large-scale deployments.
Own renewal cycle for CS-owned strategic accounts, including forecasting, negotiation, and closure.
Partner with Sales and Technical counterparts to identify growth opportunities and execute expansion strategies.
Act as a thought leader, influencing Jamf’s product roadmap and success programs.
As a Jamf employee you will be expected to travel between 20% – 40% to attend events specific to your role including international travel.

What we are looking for:

4 year / Bachelor’s Degree (Preferred)
A combination of relevant experience and education may be considered
Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200) (Preferred)
5+ years in Customer Success or Account Management within a SaaS environment. (Required)
Proven experience managing strategic enterprise accounts with global complexity. (Required)
Expertise in Apple ecosystems and enterprise IT workflows (Required)
Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)

Security and Privacy Requirement:

Participation in ongoing security training is mandatory.
Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.
Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

How we help you reach your best potential:

Named a 2025 Best Companies to Work For by U.S. News
Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
Named one of Forbes Most Trusted Companies in 2024
Named a 2024 Best Companies to Work For by U.S. News
Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
Named a 2024 Best Technology Company to Work For by U.S. News
Named a 2023 Best Workplaces for Women™ by Great Place to Work®and Fortune Magazine
We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
We put people over profits – which is why our customers keep coming back to us.
Our volunteer time off allows employees to support and give back to our communities.
We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
Over 100,000 Jamf Nation users, the largest online IT community in the world.

What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement – driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.

Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.

Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]

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