Customer Care Specialist (Dutch Market)

Remote from: Spain
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 5 Jun 2026
Apply before: 5 Jul 2026
Experience level: Entry-Level
Junior
Views / Applies: 17 / 4

About company

About Tripadvisor

The world's largest travel platform.

Internet
2000

Actively Hiring

AI Summary

The Fork is seeking a Customer Care Specialist for the Dutch market to join their team in Barcelona. In this role, you will handle incoming requests via phone, email, and chat, assisting customers with questions about the reservation book, website, or app. The ideal candidate has native Dutch and fluent English, strong communication skills, and experience in customer support. The company offers a permanent contract, flexible working environment, and various benefits including lunch vouchers and health insurance.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires language skills and customer service experience but no advanced technical skills, making it moderately difficult.

Salary Analysis

AI Insight The salary for this role is not explicitly stated, but based on US market data for customer care specialists, the median is around $37,000 annually. The offered salary with bonus is likely competitive for the location in Barcelona.

Key Skills

Dutch English Customer Service CRM Communication Problem Solving Multitasking Empathy Call Center Technical Support

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Customer Care Specialist position at TheFork. With native-level Dutch and fluent English, combined with extensive customer support experience, I am confident in my ability to provide exceptional service to your Dutch-speaking customers. My background includes handling inquiries via phone, email, and chat, and I am adept at using CRM tools to ensure efficient and satisfactory resolutions.

I thrive in fast-paced environments and enjoy problem-solving while maintaining a customer-first approach. TheFork's commitment to fostering a diverse and inclusive culture resonates with me, and I am excited about the opportunity to contribute to your team.

Thank you for considering my application. I look forward to discussing how my skills align with the needs of your team.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe a time when you had to handle a difficult customer? How did you resolve the issue?

In my previous role, a customer was upset about a billing error. I listened empathetically, apologized for the inconvenience, and quickly researched the issue. I found the error was on our end, corrected it, and offered a discount. The customer appreciated the prompt resolution and became a loyal patron.

How do you prioritize your tasks when handling multiple customer inquiries simultaneously?

I assess urgency and complexity. For example, if a customer has a system outage, that takes priority over a general question. I also use CRM tools to track and organize cases, ensuring no request is overlooked.

Why do you want to work at TheFork specifically?

I am passionate about the restaurant industry and TheFork's mission to connect diners with great restaurants. I also value the company's focus on work-life balance and inclusivity, which aligns with my personal values.

How do you stay updated on product knowledge to assist customers effectively?

I regularly review training materials, participate in team meetings, and test the platform myself. I also take notes on new features and common issues to provide accurate information.

Describe a situation where you went above and beyond for a customer.

A customer was struggling to book a table for a special anniversary. I personally called the restaurant to confirm availability and helped them secure a reservation. I also sent them a personalized email with tips for a great dining experience.

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.
👉 Discover life at TheFork

What you will do:

Answer incoming requests via phone, email and chat
Assist our customers on questions about our electronic reservation book, our website or app
Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs

Who you are:

Based in Barcelona
Native level of Dutch and fluent in English. Speaking more languages are always welcome!
An open minded person with a high level of communication skills
Care about customer needs and always try to make their experience unique and satisfactory
Knowledge in CRM tools
Experienced in a customer support environment

What we offer:

😄 An awesome team

🏠 A permanent contract (that can be useful in life)

⚖️ Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary and bonus

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

⏳ A program dedicated to helping you have the best work/life balance

🏥 Health insurance fully covered by the company

👩‍🦽 Life & Disability Insurance at no cost to the employee

🍴 Amazing offices with dining, a coffee point on each floor, and leisure area

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone – regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly.

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