Service Delivery Manager

Remote from: USA
Salary, yearly, USD: 72,000 - 84,000
Department: Customer Success
Employment type: Full Time,
Job posted: 25 Jun 2026
Apply before: 25 Jul 2026
Experience level: Midweight
Views / Applies: 28 / 3

About company

About Datavant

Connecting the world’s health data to improve patient outcomes.

Computer Software
2017

Actively Hiring

AI Summary

Datavant, a healthcare data platform company, seeks a Service Delivery Manager to oversee operational execution across multiple sites. The role involves leading supervisors and frontline teams, managing staffing and scheduling, and ensuring timely, high-quality, compliant ROI services. The manager analyzes KPIs, ensures HIPAA compliance, and collaborates with workforce planning and network operations. Success is measured by achieving SLA, quality, and cost targets in a remote-first environment. This position requires experience in healthcare operations or HIM with a focus on team development and process improvement.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires healthcare regulation knowledge and management skills but has defined processes and support, making it moderately challenging.

Salary Analysis

AI Insight The offered salary range of $72,000-$84,000 is below the national median for Service Delivery Managers in healthcare, which typically ranges from $90,000 to $110,000. However, the company may offer other benefits or equity. This role is considered under market average.

Key Skills

Service Delivery Management Healthcare Operations HIPAA Compliance Team Leadership KPI Analysis Workforce Management Process Improvement Remote Team Management ROI Services Data Platform

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Service Delivery Manager position at Datavant. With over 5 years of experience in healthcare operations and a strong background in managing teams to deliver compliant ROI services, I am confident in my ability to drive operational excellence. My expertise in HIPAA regulations, KPI analysis, and workforce planning aligns perfectly with the requirements of this role.

At my previous position, I successfully improved SLA adherence by 20% and reduced rework through process improvements. I am excited about the opportunity to contribute to Datavant's mission of making health data secure and accessible.

Thank you for considering my application. I look forward to discussing how I can add value to your team.

Sincerely, [Your Name]

Possible Interview Questions

Can you describe your experience managing healthcare operations teams and ensuring compliance with HIPAA?

I have managed teams in HIM departments for over 5 years, focusing on Release of Information (ROI) services. I ensured all workflows adhered to HIPAA regulations by implementing regular audits and training. For example, I led a project to digitize record requests, reducing errors by 30% while maintaining compliance.

How do you handle operational fluctuations and ensure SLAs are met?

I use real-time dashboards to monitor TAT and OTD metrics. When fluctuations occur, I collaborate with Workforce Management to adjust staffing and prioritize high-volume tasks. I also have contingency plans for unexpected absences or system issues. In one instance, we had a 20% surge in requests; I reallocated resources and communicated with the NOC to maintain SLAs.

Describe a time you improved a process in a healthcare operations setting.

At my last role, I noticed a bottleneck in the verification step of ROI requests. I introduced a standardized checklist and trained staff on it, which reduced verification time by 15% and improved accuracy. This also decreased rework and boosted team morale.

How do you coach and develop supervisors to improve team performance?

I conduct weekly one-on-ones with supervisors to review KPIs and provide feedback on leadership skills. I also encourage them to lead small improvement projects. For example, I mentored a supervisor who was struggling with team motivation; we implemented recognition programs that increased engagement scores by 25% within three months.

What experience do you have with workforce planning and scheduling in a production environment?

I have worked closely with WFM teams to forecast workload based on historical data and seasonal trends. I use tools like Excel and workforce management software to create schedules that balance capacity and demand. In a previous role, I optimized shift patterns to reduce overtime by 10% while maintaining coverage.

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

The Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and people management while partnering closely with Workforce Planning, Network Operations Center (NOC), and regional leadership.

You will:

Own overall service delivery performance across assigned portfolio, including SLA’s, quality, Global, cost and throughput

Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services

Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management

Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans

Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures

Partner with Supervisors to coach staff, address performance issues, and support employee growth

Serve as the first point of operational escalation for site-level execution issues (not customer issues)

Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions

Support training for new hires and ensure readiness to transition to centralized training (Phase 2)

Maintain an accurate skills matrix and assist with work assignment optimization

Contribute to continuous improvement initiatives and transformation pilots

Work with VPO to address concerns with Account Management team for client communication

Success Metrics

Achievement of SLA’s, quality and cost targets

Improved operational efficiency and scalability

Reduction of rework and waste

Strong performance and engagement/retention of team

Successful adoption of new technology

What you will bring to the table:

Experience managing teams in healthcare operations, HIM, or a large-scale production environment

Demonstrated ability to coach and develop people leaders

Comfort using metrics and dashboards to guide operational decision-making
Strong understanding of HIPAA and regulated workflows

Problem-solving skills and the ability to respond quickly to operational fluctuations

Identify process improvement needs and appropriate solutions

Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services

Bonus points if:

You have experience with ROI workflows or EMR systems

You have led multi-site teams

You have experience with Lean or continuous improvement methodologies

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:

$72,000—$84,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
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