Customer Svc Rep III

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 7 Jun 2026
Apply before: 7 Jul 2026
Experience level: Senior
Views / Applies: 18 / 1

About Endo

Through focused insights and execution, we develop and deliver life-enhancing therapies.

Pharmaceuticals
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AI Summary

Par Health is seeking a Customer Service Rep III to manage order processing, handle customer inquiries, and coordinate with internal teams. The role involves daily order entry, 222 form clearing, credit processing, and international shipment coordination. Candidates need 3-5 years of customer service experience, with international experience preferred. The position requires strong communication, analytical skills, and proficiency in Microsoft Office. This is an office-based role within a team-oriented environment.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires handling complex order management tasks, international coordination, and regulatory compliance (e.g., 222 forms) which adds moderate complexity, but the required experience level keeps it at a 3.

Salary Analysis

AI Insight The salary is not provided, but market median for this role is estimated at $48,000 annually. This is competitive for a Customer Service Rep III with 3-5 years experience in the US market.

Key Skills

Customer Service Order Management International Shipping JDE Microsoft Office 222 Forms Credit Returns Communication Team Collaboration Problem Solving

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Customer Service Rep III position at Par Health. With over four years of customer service experience, including international coordination and order management, I am confident in my ability to excel in this role. I have a strong track record of resolving customer issues, processing orders accurately, and collaborating with cross-functional teams.

At my previous position, I handled daily order entry, managed returns and credits, and coordinated shipments with freight forwarders, ensuring timely delivery. I am proficient in JDE and Microsoft Office, and I have experience with controlled substance order processes and 222 forms.

I am excited about the opportunity to bring my skills to Par Health and contribute to your mission of improving lives. Thank you for considering my application.

Sincerely,
[Your Name]

Possible Interview Questions

Describe a time you had to handle a difficult customer complaint. How did you resolve it?

In a previous role, a customer received incorrect items due to a shipping error. I apologized, initiated a return, and expedited the correct order. I also coordinated with the warehouse to prevent future errors, and the customer was satisfied with the quick resolution.

How do you manage multiple tasks and prioritize orders when under pressure?

I use a task management system, listing urgent orders first, and communicate with the team to ensure deadlines are met. I also set aside time for daily order entry and allocate blocks for research and follow-ups.

What experience do you have with international shipping documentation and export regulations?

I have prepared shipper's letters of instruction, commercial invoices, and ensured compliance with export regulations. I worked with freight forwarders and managed documentation for shipments to Europe and Asia.

Can you explain your process for handling returns and credits in accordance with company policy?

I review the return request against the Returns Goods Policy, verify authorization, process in JDE, and communicate the approval to the customer and sales team. I then issue credits promptly and research discrepancies.

How do you ensure accuracy when entering orders and clearing 222 forms?

I double-check all entries against the customer request and cross-reference with product availability. For 222 forms, I verify signatures and DEA numbers, and maintain a log to track clearing status.

Why Us?

At Par Health, we believe great healthcare is built on getting the essentials right. We’re looking for passionate, talented individuals who share our commitment to improving lives. With a global workforce, we lead with pride and purpose—prioritizing quality and safety while fostering a culture of continuous improvement, accountability, and teamwork. Elevating the Essentials isn’t just our tagline, it’s the higher standard we live by every day.

Job Description Summary

Customer Service Rep III is responsible for providing the highest level of customer excellence to customers while operating within Par Health’s company guidelines. Provides extensive follow through on all customer related issues as it pertains to all aspects of order management. Liaison between Customer and Sales Organization to provide optimal customer service. Dynamic, detail-oriented individual who succeeds in a team environment. International customer service experience highly desirable.

Job Description

ESSENTIAL FUNCTIONS:

Handle all incoming calls, faxes, and emails from Customers and Sales Organization as it pertains to order management.
Maintains knowledge of company products and customer service processes.
Daily order entry.
Daily 222 form clearing and accuracy reviews.
Prepare and process credit and re-bills. Provide resolution to ensure that there will not be additional AR discrepancies with Customer.
Track shipments as requested by Customer and Distributor using carrier web sites.
Research discrepancies and provide a resolution to eliminate future occurrences.
Coordinate shipments with freight forwarders: obtain booking details, prepare shipper’s letter of instruction and export documentation.
Review all requests for return of product and compare to current Returns Goods Policy. Process returns in JDE system and obtain necessary approvals from Sales Organization and Management. Communicate valid return authorization to Customer, Distributor and Sales Organization.
Issue credits for product returned in a timely basis. Research and confirm all discrepancies and follow through accordingly.
Work with Product Management and Master Data Department on product inquiries and release dates of product.
Place outbound phone calls to Customers and Distributors. These outbound Customer calls would primarily consist of follow through as it pertains to all aspects of order management.
Work with IT to enhance order related systems.
Work closely with Credit & Collections, to ensure timely shipment of orders.
Coordinate with Product Managers the timely release of all manual allocations.
Ensure optimal service to all of our Customers and Distributors while maintaining corporate profitability and efficiency.
Strong communicator, negotiator, and team player.
Other duties as assigned

MINIMUM REQUIREMENTS:

Education:

High School Diploma. Bachelor’s Degree preferred.

Experience:

3-5 years of customer service experience required. 1-3 years of international customer service experience preferred

Preferred Skills/Qualifications:

Experience with controlled substance order process is a plus. Bilingual in Spanish is preferred

Skills/Competencies:

Demonstrated excellence in written and oral communication.
Working knowledge of recordkeeping and export regulations.
Knowledge of JDE systems a plus.
Must possess strong interpersonal, analytical and organizational skills.
Must have a demonstrated ability to work on projects.
Able to multi-task and toggle between multiple operating platforms.
Must be able to maintain multiple projects at one time.
Working knowledge of Microsoft Word, Excel, Outlook, and Access.
Team player looking for a challenge in an exciting environment.

RELATIONSHIPS WITH OTHERS:

In addition to external customers, this individual will routinely interact with internal groups representing sales, trade compliance, marketing, planning, and distribution.

WORKING CONDITIONS:

This position works primary in an office type environment. Use of computer and phone is daily.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position.

EEO Statement:

We comply with all applicable federal, state, and local laws prohibiting discrimination and harassment, and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information, or any other classification protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

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