About this role.
This Technical Success Manager role at Autodesk Focuses on driving digital transformation in the AEC industry through the Autodesk Construction Cloud platform. You will lead technical engagements with large organizations in EMEA, partnering with Customer Success Managers to deliver custom solutions, health checks, and training. The position requires deep industry experience and change management skills to help customers adopt new technologies. It is a remote role with occasional onsite visits, offering the opportunity to influence product roadmap and shape industry standards.
Role DNA
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Job Complexity
4/5Pace & Pressure
3/5Autonomy Level
4/5Communication Load
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Technical Success Manager position at Autodesk. With over five years of experience in the AEC industry and a deep passion for digital transformation, I have successfully guided organizations in adopting innovative technologies to streamline workflows and improve efficiency.
In my previous role, I led change management initiatives that increased technology adoption rates by 30%. My ability to translate complex technical concepts into actionable strategies aligns with Autodesk's mission to empower customers through the Construction Cloud platform.
I am eager to bring my expertise in customer success and industry best practices to your team, helping clients achieve measurable value and driving product innovation. Thank you for considering my application.
Sincerely,
[Your Name]
Sample interview questions
I implemented a BIM 360 platform for a large contractor. The main challenge was resistance to change from field teams. I addressed this by creating pilot programs with early adopters, demonstrating tangible ROI through time savings, and providing hands-on training sessions. Ultimately, the project improved collaboration and reduced rework by 20%.
I regularly attend conferences like Autodesk University and participate in webinars. I also follow industry publications such as Construction Dive and ENR, and engage with professional groups on LinkedIn to exchange insights with peers.
First, I would conduct a discovery session to understand their pain points and current usage. Then, I'd analyze their data to identify gaps and recommend custom workflows or integrations. I would also provide benchmarking against similar customers to illustrate potential improvements, and set clear milestones to track progress.
I have used tools like Power BI and Autodesk's own analytics to create dashboards tracking adoption metrics, project performance, and ROI. For example, I developed a dashboard that monitored user engagement and flagged at-risk customers, enabling proactive interventions that improved retention by 15%.
I would systematically gather feedback through customer health checks and surveys, then categorize requests by impact and frequency. I'd present a prioritized list to product managers with supporting data, such as customer testimonials and business cases, to advocate for features that address common pain points.
Job Requisition ID #
26WD95649
Position Overview
We are looking for Construction Industry professionals who are passionate about driving digital transformation throughout the industry. Coming from the AEC industry or having worked in the AEC tech industry, you willl utilise your experience to solve everyday customer challenges, engineering value for them through adoption of Autodesk Construction Cloud.
Reporting to the Senior Manager of Construction Customer Success, you will lead technical engagements with some of the largest AECO organisations in EMEA. You will partner with the Customer Success Manager to deliver standardised and custom offerings which will be in consideration of documented programs in the Customer Success Plan. You will deliver and document health checks, custom workflows, training sessions, create dashboards, reports, and integrations to help customers achieve their desired outcomes.
Responsibilities
- Discover customer business and technical processes/workflows/requirements to build “trusted advisor” relationship and support customers in their digital transformation journey
- Develop processes and workflows which allow organisations to adopt and unlock value in Autodesk Construction Cloud
- Align with best practices for digital transformation change management, empowering customers to implement process and workflow changes
- Partner with Customer Success Managers to implement deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered
- Influence Product Roadmap through demonstrating business impact and working closely with relevant parties to prioritise requirements
- Maintain comprehensive industry technologies, trends and challenges to provide insight and guidance required to position the value of ACC
- Expert in all possibilities (and limitations) of Autodesk Construction Cloud Platform (Forma), being comfortable to challenge customers’ status quo and demonstrate value through technical analysis and demos
- Share with team any best practices, competitive information, innovation, success stories and lessons learnt
- Use social media networks and public forums to build personal and Autodesk brand to establish credibility and promote solutions
Minimum Qualifications
- 5+ years of experience in the AEC industry and/or AEC technology industry
- Experience leading/managing successful technology change management projects, implementation and programs
- Confidence in compiling platform data analytics and dashboarding
- Passionate about moving the industry forward
- This is a remote position, but visiting customers onsite and in the office will be required
The Ideal Candidate
- You recognise the challenging and changeable nature of construction workflows and requirements
- You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment
- Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions
- Excited by technology and eager to get into product detail
#LI-SH1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
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