Technical Success Manager – Autodesk Forma (Construction Specialist)

Remote from: EMEA, Germany
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 10 Jun 2026
Apply before: 10 Jul 2026
Experience level: Midweight
Views / Applies: 32 / 4

About company

About Autodesk

Changing how the world is designed and made.

Computer Software
1982

Actively Hiring

AI Summary

This Technical Success Manager role at Autodesk Focuses on driving digital transformation in the AEC industry through the Autodesk Construction Cloud platform. You will lead technical engagements with large organizations in EMEA, partnering with Customer Success Managers to deliver custom solutions, health checks, and training. The position requires deep industry experience and change management skills to help customers adopt new technologies. It is a remote role with occasional onsite visits, offering the opportunity to influence product roadmap and shape industry standards.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role demands extensive technical knowledge of AEC workflows and digital transformation, along with strong change management and customer engagement skills, making it challenging.

Salary Analysis

AI Insight The salary information was not provided in the listing. Based on market data for similar Technical Success Manager roles in the US, the typical salary range is $90k-$150k. The offered salary is likely competitive for the construction tech industry.

Key Skills

Construction Technology Customer Success Digital Transformation Autodesk Construction Cloud AEC Industry Technical Advisory Change Management Product Roadmap Data Analytics

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Technical Success Manager position at Autodesk. With over five years of experience in the AEC industry and a deep passion for digital transformation, I have successfully guided organizations in adopting innovative technologies to streamline workflows and improve efficiency.

In my previous role, I led change management initiatives that increased technology adoption rates by 30%. My ability to translate complex technical concepts into actionable strategies aligns with Autodesk's mission to empower customers through the Construction Cloud platform.

I am eager to bring my expertise in customer success and industry best practices to your team, helping clients achieve measurable value and driving product innovation. Thank you for considering my application.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe a time when you led a digital transformation project in the construction industry? What were the key challenges and how did you overcome them?

I implemented a BIM 360 platform for a large contractor. The main challenge was resistance to change from field teams. I addressed this by creating pilot programs with early adopters, demonstrating tangible ROI through time savings, and providing hands-on training sessions. Ultimately, the project improved collaboration and reduced rework by 20%.

How do you stay updated with industry trends and technologies in the AEC sector?

I regularly attend conferences like Autodesk University and participate in webinars. I also follow industry publications such as Construction Dive and ENR, and engage with professional groups on LinkedIn to exchange insights with peers.

How would you approach a customer who is not seeing the expected value from Autodesk Construction Cloud?

First, I would conduct a discovery session to understand their pain points and current usage. Then, I'd analyze their data to identify gaps and recommend custom workflows or integrations. I would also provide benchmarking against similar customers to illustrate potential improvements, and set clear milestones to track progress.

Describe your experience with data analytics and dashboard creation for customer success outcomes.

I have used tools like Power BI and Autodesk's own analytics to create dashboards tracking adoption metrics, project performance, and ROI. For example, I developed a dashboard that monitored user engagement and flagged at-risk customers, enabling proactive interventions that improved retention by 15%.

How would you influence the product roadmap based on customer feedback?

I would systematically gather feedback through customer health checks and surveys, then categorize requests by impact and frequency. I'd present a prioritized list to product managers with supporting data, such as customer testimonials and business cases, to advocate for features that address common pain points.

Job Requisition ID #

26WD95649

Position Overview

We are looking for Construction Industry professionals who are passionate about driving digital transformation throughout the industry. Coming from the AEC industry or having worked in the AEC tech industry, you willl utilise your experience to solve everyday customer challenges, engineering value for them through adoption of Autodesk Construction Cloud.

Reporting to the Senior Manager of Construction Customer Success, you will lead technical engagements with some of the largest AECO organisations in EMEA. You will partner with the Customer Success Manager to deliver standardised and custom offerings which will be in consideration of documented programs in the Customer Success Plan. You will deliver and document health checks, custom workflows, training sessions, create dashboards, reports, and integrations to help customers achieve their desired outcomes.

Responsibilities

Discover customer business and technical processes/workflows/requirements to build “trusted advisor” relationship and support customers in their digital transformation journey
Develop processes and workflows which allow organisations to adopt and unlock value in Autodesk Construction Cloud
Align with best practices for digital transformation change management, empowering customers to implement process and workflow changes
Partner with Customer Success Managers to implement deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered
Influence Product Roadmap through demonstrating business impact and working closely with relevant parties to prioritise requirements
Maintain comprehensive industry technologies, trends and challenges to provide insight and guidance required to position the value of ACC
Expert in all possibilities (and limitations) of Autodesk Construction Cloud Platform (Forma), being comfortable to challenge customers’ status quo and demonstrate value through technical analysis and demos
Share with team any best practices, competitive information, innovation, success stories and lessons learnt
Use social media networks and public forums to build personal and Autodesk brand to establish credibility and promote solutions

Minimum Qualifications

5+ years of experience in the AEC industry and/or AEC technology industry
Experience leading/managing successful technology change management projects, implementation and programs
Confidence in compiling platform data analytics and dashboarding
Passionate about moving the industry forward
This is a remote position, but visiting customers onsite and in the office will be required

The Ideal Candidate

You recognise the challenging and changeable nature of construction workflows and requirements
You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment
Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions
Excited by technology and eager to get into product detail

#LI-SH1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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