1103-Customer Success Manager (PPC Advertising)

Remote from: LATAM
Salary, yearly, USD: 24,000 - 30,000
Department: Customer Success
Employment type: Full Time,
Job posted: 10 Jun 2026
Apply before: 10 Jul 2026
Experience level: Midweight
Views / Applies: 13 / 2

We specialize in vetting and hiring top talent in Latin America, connecting remarkable talent with exceptional companies worldwide.

Staffing & Recruiting
2021

AI Summary

This Customer Success Manager role focuses on managing client relationships for a PPC advertising agency, working remotely with Latin American talent. The ideal candidate has 3+ years in client success and hands-on Google Ads experience. Responsibilities include leading client calls, presenting performance reports, and coordinating with internal media buying teams. The role requires strong communication skills and the ability to explain technical concepts to non-technical stakeholders. Compensation is offered as a monthly salary range of $2,000-$2,500, reflecting a Latin American market rate.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires a combination of client management and technical PPC knowledge, which is moderately challenging. The need to explain complex advertising concepts to non-technical stakeholders adds complexity, but the required experience level is moderate.

Salary Analysis

AI Insight The offered salary of $24,000-$30,000 per year is significantly below the US market average for a Customer Success Manager with PPC experience, which typically ranges from $50,000 to $90,000. This is likely due to the role being sourced from Latin America. The salary is competitive within that context but offers cost savings for the employer.

Key Skills

Customer Success Management Google Ads PPC Advertising Client Relationship Management Campaign Performance Reporting CRM Data Analysis Communication Skills Problem Solving Remote Work

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Customer Success Manager (PPC Advertising) position. With over three years of experience in client-facing roles and a proven track record in managing Google Ads campaigns, I am well-prepared to drive client satisfaction and campaign performance. I have a deep understanding of match types, Performance Max campaigns, and conversion tracking, allowing me to effectively bridge client goals with media buying execution.

In my previous role, I successfully led recurring client meetings, presented performance insights, and translated complex data into actionable recommendations. I pride myself on being proactive, identifying potential issues before they impact client satisfaction, and maintaining clear communication with all stakeholders. I am excited about the opportunity to work remotely and contribute to your team's success.

Thank you for considering my application. I look forward to the possibility of discussing how my skills align with your needs.

Sincerely, [Your Name]

Possible Interview Questions

How do you handle a client who is dissatisfied with campaign performance?

I would first listen to their concerns to fully understand the issue, then review campaign data to identify root causes. I would propose a clear action plan with specific optimizations, set realistic expectations, and maintain transparent communication to rebuild trust.

Describe your experience with Google Ads. What types of campaigns have you managed?

I have managed Search, Display, and Performance Max campaigns, focusing on optimizing for conversions and ROAS. I am proficient in keyword research, negative keywords, and bid management to maximize performance.

How do you prioritize multiple client requests?

I use a CRM to track all requests, assess urgency and impact, and communicate timelines to clients. I also proactively flag any potential delays and adjust priorities based on campaign performance and client needs.

Explain a technical PPC concept to a non-technical stakeholder.

For example, match types can be explained as different ways to target searches: exact match means your ad shows only when someone searches exactly what you've set, like ordering a specific item; broad match shows your ad for related searches, like browsing a category.

Tell me about a time you proactively solved a problem for a client.

I noticed a sudden drop in conversions that was not flagged by the client. After investigating, I discovered a conversion tracking issue. I fixed it, informed the client about the issue and resolution before they noticed, which strengthened their trust in our service.

We Make Remote Work Remarkable • TopTalent from LatAm

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluent Customer Success Manager (PPC Advertising), based in Latin America, available to work remotely.
We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who’s constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

Serve as the primary point of contact for assigned clients.
Lead recurring calls with franchisors and franchisees to discuss campaign performance, goals, and opportunities.
Present PPC performance reports and insights to non-technical stakeholders.
Build and maintain strong client relationships to drive customer satisfaction and retention.
Translate client objectives, feedback, and business needs into clear briefs for the media buying team.
Identify and escalate potential account concerns, including wasted spend, intent mismatches, conversion tracking issues, and performance risks.
Coordinate with internal teams to ensure client expectations and campaign strategies remain aligned.
Document client meetings, action items, and account updates within the CRM.
Ensure timely follow-up on client requests and maintain a high level of customer service

Requirements:

3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role.
1+ year of hands-on experience with Google Ads campaigns.
Strong understanding of: Match types, Performance Max campaigns, Negative keywords, Conversion tracking and PPC performance metrics and optimization principles
Experience managing client relationships and leading client-facing meetings.
Ability to present campaign performance and recommendations to non-technical stakeholders.
Strong ability to explain technical advertising concepts in a clear and accessible way.
Excellent organizational, communication, and problem-solving skills.
Proactive mindset with the ability to identify issues before they impact client satisfaction.
Native-level English communication skills, both written and verbal.

It’s a Plus:

Experience working with franchise or multi-location businesses.
Experience in a digital marketing agency environment.
Familiarity with CRM platforms and customer success best practices.

Compensation:

The Salary range offered for this position varies from (USD) $2,000 – $2,500 per month, depending on seniority and skillset.
This position is for an independent contractor, through a payroll platform.
The talent will work REMOTELY allocated at our client.

Here are the steps for this process:
Application review/approval > Screening interview with GoFasti’s team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.

Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.

Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.
Thank you!

Apply now >