Customer Service Representative (Czech & English)

Remote from: Czechia
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 24 May 2026
Apply before: 24 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 46 / 9

About company

About Binance

To increase the freedom of money globally through blockchain technology and cryptocurrency.

Financial Services
2017

Actively Hiring

AI Summary

Binance seeks a Customer Service Representative fluent in Czech and English to handle live chat and support tickets for its cryptocurrency exchange platform. The role involves resolving customer queries, complaints, and identification issues while ensuring fast and accurate responses. Candidates need 1+ year of customer service experience, strong IT skills, and a basic understanding of AI tools. This is a remote position with irregular hours, including night shifts and weekends. The job offers a competitive salary and benefits within a leading blockchain company.

Role DNA

Job Complexity

Easy Hard

AI Insight The role requires bilingual fluency, technical IT proficiency, and knowledge of AI tools, which adds moderate complexity, but it is an entry-level customer service position with clear responsibilities.

Salary Analysis

AI Insight The salary was not provided in the listing. For a customer service representative with bilingual skills (Czech and English) in the US market, the typical salary ranges from $30,000 to $50,000 annually, with a median around $40,000. This role's remote nature and cryptocurrency industry may offer additional perks, but the base salary is likely competitive for the role's requirements.

Key Skills

Customer Service Czech Language English Language Live Chat Support Cryptocurrency Blockchain AI Tools Problem Solving IT Proficiency Remote Work

Cover Letter Sample

I am writing to express my interest in the Customer Service Representative (Czech & English) position at Binance. With over two years of customer service experience in fast-paced environments, I have developed strong problem-solving skills and a customer-first mindset. My fluency in both Czech and English, combined with my technical proficiency, allows me to handle complex queries efficiently.

I am particularly drawn to Binance's mission of advancing financial freedom through blockchain technology. My experience with AI-powered tools and chatbots aligns with the role's requirement for basic AI understanding. I am eager to contribute to your team by providing exceptional support and helping improve customer satisfaction.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills can benefit Binance.

Possible Interview Questions

How would you handle a customer who is frustrated about a delayed transaction on our platform?

I would first apologize for the inconvenience and acknowledge their frustration. Then, I would calmly investigate the issue by checking the transaction status and provide a clear explanation of the delay. I would offer a timeline for resolution and follow up to ensure the issue is resolved to their satisfaction.

Can you describe your experience with AI-powered chatbots? How have you used them in a customer service role?

In my previous role, I worked with an AI chatbot to handle basic queries, which allowed me to focus on more complex issues. I also participated in testing and providing feedback to improve the bot's responses. I understand how to leverage AI tools to enhance efficiency and customer experience.

How do you prioritize tasks when handling multiple live chats and support tickets simultaneously?

I prioritize based on urgency and complexity. For example, a customer with a login issue would be addressed before a general inquiry. I use a ticketing system to track status and set reminders for follow-ups. I also communicate transparently with customers about expected response times.

Why do you want to work at Binance specifically, and what do you know about our platform?

I am passionate about blockchain technology and its potential to transform finance. Binance is a global leader in the cryptocurrency space, and I admire its commitment to security and user experience. I am excited about the opportunity to contribute to a team that values innovation and customer satisfaction.

Are you comfortable working irregular hours, including night shifts and weekends? How do you maintain work-life balance?

Yes, I am flexible with my schedule and understand that customer support requires 24/7 availability. I maintain balance by planning my rest days effectively and staying organized. I also ensure I have a dedicated workspace at home to separate work from personal life.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance’s Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high volumes of live chat and support tickets across assigned language queues

Identify and evaluate customers’ needs to deliver satisfaction and timely resolution

Provide accurate, valid, and comprehensive information on platform features, products, and processes

Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution

Follow communication procedures, guidelines, and policies

Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools

Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed

Go the extra mile to engage customers and deliver a best-in-class experience
Perform other tasks as assigned by team leaders

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong IT proficiency and ability to handle moderately technical customer queries
Exceptional written communication skills and active listening ability
Ability to multi-task, prioritize, and manage time effectively
Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
Knowledge of the cryptocurrency/blockchain field is a strong advantage
Fluent in English and Czech
Willing to work weekends and irregular hours which will include night shifts

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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