About this role.
NTT DATA is seeking a Change Management Consultant to support digital transformation initiatives for global clients, focusing on SAP, Salesforce, data, and AI programs. The role involves defining change strategies, stakeholder engagement, impact assessments, and driving adoption through communication and training. Candidates need 3+ years of change management experience in technology-driven transformations, with strong knowledge of methodologies like ADKAR. This remote position offers hands-on exposure in a dynamic, client-facing environment. NTT DATA values diversity and innovation, providing growth opportunities in a fast-paced setting.
Role DNA
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Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
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Core skills
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Cover letter sample
I am excited to apply for the Change Management Consultant position at NTT DATA. With over 3 years of experience in driving adoption for technology transformations, I have successfully guided organizations through SAP, Salesforce, and AI initiatives. My expertise in the ADKAR methodology enables me to design tailored change strategies that ensure business outcomes.
In my previous role, I led stakeholder engagement and impact assessments, resulting in a 30% increase in user adoption rates. I am skilled in developing communication plans and training programs that resonate with diverse audiences. I thrive in client-facing environments and am adept at managing multiple stakeholders.
I am drawn to NTT DATA's innovative culture and commitment to diversity. I am confident that my hands-on experience and strong facilitation skills will contribute to your clients' digital transformation success. I look forward to the opportunity to drive positive change with your team.
Sample interview questions
I have used ADKAR in several SAP implementations. For example, I assessed individual readiness, created targeted awareness campaigns, and provided hands-on training to build knowledge and ability. This structured approach helped achieve a 90% adoption rate within three months.
I first seek to understand the root cause of resistance through active listening. Then I tailor communication to address concerns, involve resistors in the process, and demonstrate quick wins to build buy-in. For instance, in a Salesforce rollout, I worked with skeptical managers to co-create training materials.
In a data program involving finance and IT, I facilitated joint workshops to align on goals, created a centralized communication plan, and established a cross-functional change network. This ensured consistent messaging and addressed department-specific needs, leading to successful go-live.
I track adoption rates, user satisfaction surveys, training completion rates, and process adherence. For an AI initiative, I measured the reduction in manual errors and increase in tool usage. These metrics provide tangible evidence of change effectiveness.
I integrate change management into the project plan from the start, participating in sprint planning and design sessions. I use agile methods to iterate on training and communications, ensuring readiness is built incrementally. Regular syncs with the technical team keep us aligned.
NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.
Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.
Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.
Because #Greattech, needs #GreatPeople, like you
NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Change Management Consultant to work remotely in LATAM with our global clients.
Overview:
We’re seeking a Change Management Consultant to support the successful delivery of digital transformation initiatives across SAP, Salesforce, data, and AI programs. This role works closely with client stakeholders and technical teams to drive adoption, manage change activities, and ensure business outcomes are realized. The position offers hands-on exposure to a dynamic, client-facing environment with opportunities to lead engagement strategies and deliver measurable impact across organizations.
Responsibilities:
- Define end-to-end Change Management strategy and execution across technology programs.
- Conduct stakeholder identification, mapping, and engagement planning at all levels.
- Perform impact assessments across roles, processes, and systems.
- Define adoption KPIs and measurement frameworks to track success.
- Design and execute communication strategies and messaging plans.
- Develop and deliver training and enablement programs for end users.
- Facilitate workshops and sessions with leadership, teams, and employees.
- Create and manage change assets including communications, training materials, and plans.
- Drive adoption activities across discovery, design, testing, and deployment phases.
- Support UAT, pilot programs, and go-live readiness activities.
- Partner with technical teams to align change with delivery.
- Track, analyze, and report adoption metrics and outcomes.
- Act as a trusted advisor to clients to ensure successful transformation outcomes.
Requirements:
- 3+ years of experience in Change Management within technology-driven transformations.
- Experience supporting enterprise implementations such as SAP, Salesforce, data, or AI initiatives.
- Proven ability to execute across the full change lifecycle from strategy to measurement.
- Strong knowledge of structured Change Management methodologies such as ADKAR.
- Strong client-facing consulting experience in dynamic environments.
- Ability to work autonomously and drive results independently.
- Experience managing stakeholders in large organizations.
- Excellent communication, facilitation, and storytelling abilities
- PROSCI ADKAR certification or equivalent Change Management certification preferred.
Why NTT DATA?
Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.
NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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