CPC Processor I Customer Support

Remote from: USA
Salary, yearly, USD: 30,000 - 30,000
Department: Customer Success
Employment type: Full Time,
Job posted: 12 Jun 2026
Apply before: 12 Jul 2026
Views / Applies: 29 / 7

About company

About Datavant

Connecting the world’s health data to improve patient outcomes.

Computer Software
2017

Actively Hiring

AI Summary

This is an entry-level customer support role at Datavant, a healthcare data collaboration platform. The primary responsibility is handling release of information related telephone calls, documenting inquiries, and maintaining high-quality customer service. The job requires strict confidentiality and adherence to company policies. It offers a flexible schedule between 8 AM and 9 PM EST, with a fixed hourly wage of $15. This position is ideal for individuals with strong communication skills and attention to detail, seeking to start a career in healthcare data support.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The job is entry-level, with clear procedures and minimal decision-making required, making it relatively easy. It focuses on following scripts and documenting calls, which requires basic skills.

Salary Analysis

AI Insight The offered salary of $30,000 per year ($15/hour) is at the lower end of the market range for similar customer support roles in the US, which typically range from $25,000 to $40,000. This may be competitive for entry-level positions in lower-cost areas but is below average for experienced professionals.

Key Skills

Customer Service Call Center Data Entry Healthcare Confidentiality Documentation Communication Problem Solving Time Management Attention to Detail

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the CPC Processor I Customer Support position at Datavant. With strong communication skills and a keen attention to detail, I am confident in my ability to handle release of information calls and maintain accurate documentation. I understand the importance of confidentiality in healthcare and am committed to following all procedures diligently. I am eager to contribute to Datavant's mission of making health data secure and accessible.

Thank you for considering my application. I look forward to the possibility of discussing how my skills align with this role.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience with handling customer inquiries over the phone?

I have worked in a call center environment for two years, where I handled an average of 50 calls per day. I am skilled at active listening, resolving issues efficiently, and maintaining a professional demeanor even during high-stress situations.

How do you ensure accuracy when documenting information?

I double-check all entries for spelling and completeness before submitting. I also use templates and follow checklists to ensure no details are missed. In my previous role, I maintained a 98% accuracy rate on documentation.

Describe a time you had to handle a confidential matter. How did you ensure privacy?

At my previous job, I handled sensitive financial data. I always logged out of systems when away, never discussed details in public, and followed company protocols for data storage and transmission.

This role requires adherence to specific procedures. How do you stay compliant with policies?

I review policy manuals regularly and ask for clarification when unsure. I also take detailed notes during training and apply them consistently. I believe that following procedures is crucial for quality and legal compliance.

How do you handle repetitive tasks without losing focus?

I break the work into smaller goals and take short breaks to maintain concentration. I also remind myself of the importance of each call for the customer's experience. Staying organized helps me manage the repetition effectively.

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

You will:

Flexible Schedule: Exact shift times will be determined based on business needs, with 8.5-hour shifts scheduled between 8:00 AM and 9:00 PM EST.
Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%

Answering release of information related telephone calls and inquiries accurately and timely.
Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
Follow all department and/or site specific processes and procedures accordingly.
Meet and maintain the department’s productivity and quality assurance expectations.

Responsible for following all company policies and procedures as posted or communicated by management.
Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
Maintains a high level of professionalism and good rapport with co-workers and members of management
Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
Performs work in accordance with the training and direction provided and adheres to facility specific procedures
Attends mandatory employee in-service meetings and/or training sessions, if so directed
Maintain an acceptable attendance record and reports to work as scheduled.
Performs other duties as assigned.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is:

$15—$15 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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