Customer Success Manager

Remote from: Europe, Norway
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 16 Jun 2026
Apply before: 16 Jul 2026
Experience level: Midweight
Views / Applies: 74 / 20

We deliver the infrastructure to control energy devices through apps and optimize them for both consumers and the grid.

Computer Software
2020

AI Summary

Enode is hiring a Customer Success Manager to help energy companies integrate and optimize their devices through Enode's API and optimization tools. The role involves managing a portfolio of key accounts, owning the post-sales cycle, and building the CS function from the ground up. The ideal candidate has 2+ years of CS experience at a fast-growing startup or relevant consulting background, with strong client skills and a startup mindset. This is an early-stage opportunity to shape processes and work cross-functionally with product, sales, and engineering teams. The company is focused on accelerating the energy transition through software infrastructure.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires managing customer relationships and building CS processes, which demands experience but not executive-level decision-making, making it moderately difficult.

Salary Analysis

AI Insight The offered salary was not provided, but based on market data for Customer Success Managers in the US tech industry, the median is around $85,000. Typical ranges vary from $65,000 for entry-level to $130,000 for senior roles. This position likely falls in the mid-range given the 2+ years experience requirement and startup context.

Key Skills

Customer Success Account Management Energy Technology Start-up SaaS Client Relations Cross-functional Collaboration Product Launch Data Analysis Strategic Thinking

Cover Letter Sample

I am writing to express my strong interest in the Customer Success Manager position at Enode. With over three years of experience in customer success at a fast-growing SaaS startup, I have successfully managed key accounts, driven product adoption, and expanded revenue through strategic partnerships.

I am particularly drawn to Enode's mission of accelerating the energy transition by connecting and optimizing distributed energy resources. My background in working with cross-functional teams to launch new features and improve customer journeys aligns well with your need to build the CS function from scratch.

I have a proven track record of owning the full post-sales cycle, from onboarding to expansion, and I thrive in fast-paced, ambiguous environments where I can take initiative and drive impact. I am confident that my client management skills and analytical mindset will help Enode's customers succeed.

I would welcome the opportunity to discuss how my experience in scaling customer success operations can contribute to Enode's growth. Thank you for considering my application.

Possible Interview Questions

How would you prioritize and manage a portfolio of customers to ensure both retention and expansion?

I would segment customers based on factors like revenue, engagement, and potential for growth. High-value or high-risk accounts would get proactive outreach, while others would receive automated touchpoints and periodic check-ins. I'd use a CRM to track health scores and set quarterly business reviews to identify upsell opportunities and address issues early.

Describe a time you had to build a process from scratch. How did you approach it?

At my previous startup, I developed the customer onboarding process by first mapping the customer journey and identifying key milestones. I then created templates and a timeline, collaborated with product and sales to align on handoffs, and iterated based on feedback. This reduced time-to-value by 30%.

How would you collaborate with product and engineering teams to ensure customer needs are represented?

I would establish regular syncs with product managers to share customer feedback and feature requests, backed by usage data and impact analysis. I'd also involve engineers in customer calls when troubleshooting, and create a feedback loop where product updates are communicated back to customers.

Tell me about a time you handled a difficult customer escalation. What was the outcome?

I had a customer frustrated with a recurring bug. I immediately acknowledged the issue, set up a dedicated Slack channel with our engineering team, and provided daily updates. We resolved it within a week and I offered a service credit. The customer renewed and later expanded their contract.

How do you measure success in customer success? What metrics do you focus on?

I focus on retention rate, net promoter score (NPS), product adoption (e.g., feature usage), and expansion revenue. I also track time-to-value and customer health scores to proactively manage risk. These metrics give a balanced view of customer satisfaction and business impact.

About Enode

The grid was built for predictable, centralised power. Today it’s absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale.

Enode provides the infrastructure layer that makes this possible. Our Connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation tooling gives energy companies the building blocks to manage those devices locally – think smart charging for EVs. Our Flex product turns those connected devices into a flexible, controllable asset for energy companies.

We work with device manufacturers across the energy hardware ecosystem – from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We’re backed by Y Combinator, Lowercarbon Capital, and Creandum.

The decisions made now will shape how the energy system gets built. We’re looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition.

What we’re looking for:

Our Customer Success team works with some of the most ambitious energy companies in Europe, helping them bring Enode’s infrastructure to life inside their consumer energy products. Those products, and the work of our Customer Success Team, sit at the heart of the energy transition.

We’re hiring a Customer Success Manager to work closely with our customers’ teams, helping them launch and scale products and propositions that save end users money, balance the grid, and facilitate an energy transition.

We have a small Customer Success Team, which is currently growing due to commercial traction. As an early member of the team, you will have real influence on how our CS function gets built. The playbook for how customer success operate at Enode is still being defined and you’ll be expected to help do so.

In this role, you will:

Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder. You’ll own retention and expansion for your accounts supported by Customer Engineers, Account Executives and our Enode Product teams;
Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact;
Build the Customer Success function at Enode – shaping our approach, processes, systems and tooling that will define how we operate as we scale;
Collaborating closely with our product teams to ensure what we build reflects what customers actually need
Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success

This role will be right for you, if:

To succeed at Enode you should be passionate about our mission to accelerate the energy transition, and excited to roll up your sleeves and take part in early stage company-building.

You have 2+ years of relevant experience in early-stage CS at a fast-growing start-up, or applicable experience from management consulting (i.e. with start-up, technology or energy focus).
You’re comfortable in a customer-facing role and have strong client hands, communication skills and ability to build trust-based relationships with at all levels of an organization
You have a start-up mindset, with high levels of agency, drive and ambition
Are comfortable in a fast-paced environment with high levels of ambiguity.
You’re entrepreneurial and energized by building from the ground up.
You’re motivated by ownership and the chance for accelerated career growth
You’re analytically strong and a first principles thinker, when something isn’t working, you diagnose before you escalate
You have the ability to work collaboratively in a cross-functional team environment
Bonus: Experience from either the energy sector and/or API products

What we offer:

Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale.
A mission-driven, fun and caring environment with high drive and ambition.
Competitive compensation, including a very attractive employee option program – you’re part of our journey.
Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand.
Three annual off-sites to connect with the team in exciting & fun places.
Flexible, human-first culture.
Stipend for setting up your home office.

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A few things to note:

Enode is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.
Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here.

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