Client Success Manager

Remote from: USA
Salary, yearly, USD: 89,000 - 120,000
Department: Customer Success
Employment type: Full Time,
Job posted: 17 Jun 2026
Apply before: 17 Jul 2026
Experience level: Midweight
Views / Applies: 17 / 0

About company

About Claritev

Transforming healthcare through innovative solutions.

Hospital & Health Care
2003

Actively Hiring

AI Summary

This Client Success Manager role at Claritev involves supporting healthcare payor clients to ensure their success and satisfaction with the company's technology solutions. Key responsibilities include building relationships, driving product adoption, monitoring performance metrics, and resolving client issues. The ideal candidate has a bachelor's degree and 2-4 years of experience, preferably in healthcare. The position offers a competitive salary and requires a proactive, collaborative approach.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires a moderate skill level with 2-4 years of experience, focusing on client support and relationship management rather than highly complex technical tasks.

Salary Analysis

AI Insight The offered salary range of $89,000 - $120,000 is competitive for a Client Success Manager in the healthcare technology sector, slightly above the national median.

Key Skills

Client Relationship Management Product Adoption Healthcare Payor Data Analysis Problem Solving Communication Project Management CRM Software Customer Success Onboarding

Cover Letter Sample

I am writing to express my strong interest in the Client Success Manager position at Claritev. With a Bachelor's degree in Business and over three years of experience in healthcare client management, I am confident in my ability to drive client satisfaction and product adoption. My background includes successfully onboarding multiple healthcare payor clients and resolving complex issues through cross-functional collaboration. I am particularly drawn to Claritev's mission to reduce healthcare costs through technology. I look forward to contributing to your team's success.

Possible Interview Questions

Can you describe your experience with managing client relationships in the healthcare industry?

I have worked as a client success associate at a healthcare technology company for two years, where I managed relationships with five payor clients. I regularly conducted check-ins, identified upsell opportunities, and ensured high satisfaction scores.

How would you drive product adoption among clients who are resistant to change?

I would first understand their concerns through active listening, then demonstrate the value of the product with concrete ROI data. I would also provide personalized training sessions and share success stories from similar clients.

Describe a time you resolved a difficult client issue. What steps did you take?

A client was unhappy with a feature not performing as expected. I escalated to the product team, coordinated a fix, and kept the client updated daily. After resolution, I implemented a feedback loop to prevent recurrence.

How do you prioritize your tasks when managing multiple clients with competing needs?

I use a priority matrix based on urgency and impact. I also set clear expectations with clients and communicate proactively if timelines shift. Regular check-ins help me stay ahead of issues.

What metrics do you consider most important for measuring client success?

Key metrics include product adoption rate, Net Promoter Score (NPS), client retention rate, and time to resolution for issues. These provide a holistic view of client satisfaction and value realization.

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple – we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external – driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY: The Client Success Manager I will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This role will assist in managing client relationships, driving product adoption, and ensuring that clients achieve their desired outcomes through our technology solutions. This role requires a basic understanding of the healthcare payor industry, strong communication skills, and a proactive approach to learning and problem-solving.

JOB ROLES AND RESPONSIBILITIES:

1. Client Support: Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations.
2. Onboarding and Training: Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use our products and services.
3. Product Adoption: Help drive the adoption and utilization of our technology solutions, providing ongoing support and guidance to clients.
4. Performance Monitoring: Assist in monitoring client performance metrics and usage data to identify opportunities for improvement.
5. Issue Resolution: Act as a point of contact for client issues and escalations, working closely with internal teams to resolve problems in a timely manner.
6. Client Advocacy: Gather and relay client feedback to product development and other teams to enhance our offerings.
7. Reporting and Analysis: Assist in preparing and presenting regular reports on client status, performance, and satisfaction to internal and external stakeholders.
8. Continuous Improvement: Contribute to the identification and implementation of best practices for client success, helping to develop processes and tools that enhance the client experience.
9. Identify and communicate customer business needs and expectations to the Company’s process owners for the development, enhancement, and implementation of all services.
10. Monitor market/competitive information and consult with assigned customers to develop and participate in customer specific sales strategies.
11. Collaborate, coordinate, and communicate across disciplines and departments.
12. Ensure compliance with HIPAA regulations and requirements.
13. Demonstrate commitment to the Company’s core values.
14. Please note due to the exposure of PHI sensitive data — this role is considered to be a High Risk Role.
15. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE:

The Client Success Manager must be strategic in managing their block of business. An incumbent must also understand and exceed the expectations of the client in their partnership with the Company and initiate improvements to better service the client. An incumbent must deliver effective and organized presentations in order to increase the Company’s revenue from new or existing clients. The Client Success Manager has the latitude and authority to make commitments on behalf of the Company within defined parameters.

Qualifications

JOB REQUIREMENTS (Education, Experience, and Training):

* Education: Bachelor’s degree in Business, Healthcare Administration, clinical degree or a related field. Advanced degree preferred.
* Experience: 2-4 years of experience in client success, account management, or a related role within the healthcare payor or technology industry.
* Industry Knowledge: Strong understanding of the healthcare payor landscape, including key challenges and opportunities.
* Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex information to diverse audiences.
* Problem-Solving: Proactive and solution-oriented mindset, with the ability to navigate complex client issues and drive resolution.
* Technical Proficiency: Familiarity with healthcare technology solutions and the ability to quickly learn new tools and systems.
* Interpersonal Skills: Strong interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
* Analytical Skills: Ability to analyze data and metrics to drive decision-making and demonstrate value to clients.

As an Equal Opportunity Employer, the Company will provide equal consideration to all employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law.

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

Medical, dental and vision coverage with low deductible & copay

Life insurance

Short and long-term disability

Paid Parental Leave

401(k) + match

Employee Stock Purchase Plan

Generous Paid Time Off – accrued based on years of service

WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service

10 paid company holidays

Tuition reimbursement

Flexible Spending Account

Employee Assistance Program

Summer Hours

Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

COMPENSATION

The salary range for this position is $89k to $120k. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

EEO STATEMENT

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.

APPLICATION DEADLINE

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

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