Customer Service Representatives

Remote from: USA
Salary, yearly, USD: 28,000 - 28,000
Department: Customer Success
Employment type: Full Time,
Job posted: 8 Jul 2026
Apply before: 8 Aug 2026
Experience level: Entry-Level
Junior
Views / Applies: 43 / 2

About company

About Sutherland

Unlocking Possibilities, Transformative Outcomes, and Enduring Relationships

Outsourcing/Offshoring
1986

Actively Hiring

AI Summary

This role involves handling customer inquiries related to account maintenance, collections, and liquidation. Responsibilities include reviewing contracts, processing payments, and communicating account statuses. The position offers a competitive hourly rate, benefits, and advancement opportunities. Candidates need strong communication skills, attention to detail, and familiarity with Microsoft Office. The job is fully remote with specific internet requirements.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role is entry-level with provided training and scripted processes, making it suitable for beginners.

Salary Analysis

AI Insight The offered salary of $28,000 per year is below the national median for customer service representatives but includes benefits and paid training. It is competitive for entry-level positions, especially considering the remote work option.

Core Skills Required

Customer Service Communication Problem Solving Multitasking Attention to Detail Microsoft Office Data Entry Account Management Collections Active Listening

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Service Representative position at Sutherland. With strong communication skills and a commitment to providing excellent customer experiences, I am confident in my ability to handle account inquiries and resolve issues effectively.

My experience includes managing customer accounts, processing payments, and maintaining accurate records. I am comfortable multitasking across multiple systems and performing manual calculations when needed.

I am particularly drawn to Sutherland's reputation as a Great Place to Work and its focus on employee development. I look forward to contributing to your team and growing within the company.

Sincerely,
Jane Doe

Sample Interview Questions

How do you handle a difficult customer who is frustrated about their account?

I would remain calm and empathetic, listen to their concerns without interrupting, and then acknowledge their frustration. I would then review their account details to provide accurate information and offer possible solutions, ensuring they feel heard and valued.

Describe a time when you had to multitask with multiple systems at once.

In my previous role, I frequently used a CRM system while simultaneously checking customer history in another database. I developed a routine to toggle between screens efficiently, ensuring no errors in data entry while maintaining a natural conversation with the customer.

Why are you interested in this customer service role at Sutherland?

I am impressed by Sutherland's long history in digital transformation and its recognition as a Great Place to Work. I appreciate the training and advancement opportunities, and I want to contribute to delivering excellent customer experiences.

How do you ensure accuracy when handling account details and payments?

I double-check all entries, use system validation features, and take notes during calls to avoid mistakes. I also ask clarifying questions if needed and review the account history thoroughly before processing payments.

Can you work Monday through Friday from 7 AM to 7 PM CST with no weekends?

Yes, I am available for those hours and have a quiet, secure home office with reliable high-speed internet. I am also comfortable working with a hardwired connection as required.

Company Description

As a digital transformation company — and Great Place to Work certified — Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

Job Description

In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends)

Some of the high-level tasks of the job include:

Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process.
Advise the customer of their account open and closed accounts.
We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection.
We assist customer with information on all optional products.
Assist customer with extensions and deferral in times that may not be able to pay.
Taking payments and reviewing history/notes and clearly communicating account statuses to customers.
Maintain accurate records of customer interactions, including any issues that arise and their resolution.
Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account.
Must be comfortable with manual calculations
Must be comfortable handling multiple systems at one time

To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive:

Competitive rate of $14/hour
Medical, dental and vision benefits
Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
Additional pay incentives as well as monthly rewards & recognition programs
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

Excellent verbal and written communication skills and are a strong multitasker
Strong attention to detail
Drive to solve problems and meet goals
Familiarity with Microsoft Office tools
Experience in customer service
High school diploma or equivalent

We will provide equipment, but to work from home, you must have:

Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Hardwired internet access – wireless and/or satellite Internet Service Providers are not compatible with our systems.
Productive, quiet and distraction-free, secure place to work.
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Additional Information

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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