HPC Advanced Customer Support Specialist

Remote from: USA
Salary, yearly, USD: 82,550 - 149,225
Department: Technical Support
Employment type: Full Time,
Job posted: 18 Jun 2026
Apply before: 18 Jul 2026
Experience level: Senior
Views / Applies: 58 / 12

Making the world safer, healthier, and more efficient through technology, engineering, and science.

AI Summary

Leidos is seeking an HPC Advanced Customer Support Specialist to support DoD supercomputing centers. The role involves installing and verifying software, helping users compile and debug codes, and developing SOPs. This is a 100% remote position requiring a Secret clearance and extensive HPC experience. The ideal candidate will have skills in resource managers like Slurm or PBS Pro and software build tools like CMAKE or Spack.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight This role requires specialized HPC knowledge, years of experience, and an active Secret clearance, making it challenging but not the highest level.

Salary Analysis

AI Insight The offered salary range of $82,550 to $149,225 is competitive for an HPC support role with clearance requirements. The median of $115,888 aligns well with market rates for similar positions in the DoD and HPC sectors.

Key Skills

HPC Slurm PBS Pro MPI CMAKE Spack Software Installation Debugging Security Clearance Linux

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the HPC Advanced Customer Support Specialist position at Leidos. With over 8 years of experience in HPC environments and an active Secret clearance, I am well-prepared to support DoD scientists. My expertise includes installing and optimizing software, managing build environments with Spack and CMake, and utilizing resource managers like Slurm. I thrive in remote, collaborative settings and am eager to contribute to your mission.

Sincerely, [Your Name]

Possible Interview Questions

Describe your experience with installing software on HPC systems. What challenges have you faced?

I have installed software using Spack and manually built packages with CMake. Challenges include dependency conflicts and version incompatibilities. I resolve these by creating custom build scripts and working with vendors.

How do you handle a situation where a user's code is not running efficiently on different node configurations?

I first profile the code to identify bottlenecks, then advise on compiler flags, MPI optimizations, or resource allocation changes. I also collaborate with system admins if hardware tweaks are needed.

Explain your experience with resource managers like Slurm or PBS Pro.

I have extensive experience with Slurm, including writing and debugging job scripts, managing partitions, and troubleshooting scheduling issues. I also understand PBS Pro from previous roles.

How do you prioritize tasks when dealing with multiple urgent support tickets?

I assess impact and urgency, communicate with users, and use a ticketing system to track progress. I escalate critical issues to Tier 3 if needed and ensure clear documentation.

What is your approach to documenting SOPs and workflows for ticket routing?

I document step-by-step processes with clear roles and responsibilities. I involve stakeholders to ensure accuracy and update documents regularly based on feedback.

Job Description

If you’re interested in being a part of an extraordinary mission, working with our customer who runs the DoD’s largest supercomputing centers and operating some of the most powerful supercomputers in the world, we could use your experience and enthusiasm! You will be providing your advanced customer support expertise to ensure DoD scientists have reliable access to these critical resources.

All your work will be performed virtually (100% remote) and a DoD Secret Clearance is required.

Job Responsibilities

Install and verify user-requested software applications. This includes managing associated build environments, advanced libraries, software containers, and related models or data needed to execute the applications.
Assess, install, and verify software using various source code build and management systems on the HPC platform. If a software package is incompatible or requires structural changes, you will coordinate with System Administrators, Tier 3 specialists, or vendors to resolve the environment issue.
Help users compile, debug, and run their own custom-developed codes across various systems with different node configurations.
Identify existing software within the portfolio that can satisfy end user’s research requirements. If the specialized software does not exist or requires niche expertise to identify/configure, you will collaborate with other software Subject Matter Experts (SMEs) to resolve the issue.
Develop Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to manage how tickets are routed between Tier 2B, Tier 3 specialists, System Administrators, and external support vendors.

Required qualifications

Must hold an active in scope Secret clearance prior to start. (US Citizenship required)
Bachelors and 8 years of experience, a Masters and 6 years, or equivalent experience
Communicates effectively both orally and in a written form with users and office staff

Preferred qualifications

Experience working with HPC resource managers such at Slurm or PBS Pro
Experience supporting a scientific userbase
Application installation or optimization experience on an HPC system
Experience working with MPI
Experience building software via CMAKE or Spack

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

June 12, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $82,550.00 – $149,225.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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