J202606060 Customer Success Manager – Enterprise & Strategic Accounts (Open)

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 24 Jun 2026
Apply before: 24 Jul 2026
Experience level: Midweight
Views / Applies: 11 / 0

Quadient helps organizations create meaningful customer connections.

AI Summary

Quadient is seeking a Customer Success Manager to handle enterprise and strategic accounts, focusing on driving revenue growth, customer adoption, and retention. The role involves managing complex accounts, conducting business reviews, and collaborating with sales, product, and support teams. Key responsibilities include mitigating churn risks, identifying cross-sell opportunities, and achieving net revenue retention above 100%. The ideal candidate has at least 3 years of enterprise customer success experience and strong C-suite relationship management skills.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires managing complex strategic accounts, driving revenue growth, and cross-functional collaboration, which demands advanced negotiation and problem-solving skills.

Salary Analysis

AI Insight The salary range for this role is estimated based on market data for a senior Customer Success Manager in the US. The median of $110,000 is competitive for enterprise-focused roles, aligning with industry standards for experienced professionals.

Key Skills

Customer Success Enterprise Accounts Account Management Revenue Growth SaaS CRM Strategic Planning Cross-functional Collaboration Customer Retention Data-Driven Decision Making

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Customer Success Manager position at Quadient. With over 5 years of experience in enterprise customer success and a proven track record of driving revenue growth and retention above 100%, I am confident in my ability to contribute to your team.

In my previous role, I managed strategic accounts for a SaaS company, where I successfully increased net revenue retention by 15% through proactive engagement and cross-selling. I have extensive experience building C-suite relationships and leading business reviews that align customer goals with product value.

I am particularly drawn to Quadient's focus on automation and digital transformation. I am eager to bring my strategic planning and data-driven approach to help your enterprise customers achieve their objectives. Thank you for considering my application.

Sincerely, [Your Name]

Possible Interview Questions

Can you describe your experience managing enterprise accounts and driving net revenue retention above 100%?

In my previous role, I managed a portfolio of 15 enterprise accounts. I implemented quarterly business reviews and health score monitoring, which helped identify at-risk accounts early. By proactively addressing issues and introducing upsells, I achieved a net revenue retention of 105% over two consecutive years.

How do you approach building relationships with C-suite executives in strategic accounts?

I focus on understanding each executive's key business priorities and demonstrating clear ROI from our solutions. I schedule regular strategic meetings with CEOs and CIOs, where I present data-driven insights and align our product roadmap with their goals. This approach has led to increased trust and long-term partnerships.

Describe a time you developed and executed a customer engagement strategy that reduced churn. What was the outcome?

I noticed a spike in churn among a segment of users due to low feature adoption. I created a targeted onboarding campaign and monthly training webinars, resulting in a 30% increase in feature usage and a 20% reduction in churn within six months.

How do you collaborate with sales and product teams to enhance the customer experience?

I hold weekly syncs with sales to share customer feedback and identify expansion opportunities. With product, I provide insights from customer interactions to influence feature development. This collaboration led to a new integration that improved user satisfaction and drove a 10% increase in upsell revenue.

What strategies do you use to identify and mitigate churn risks before they escalate?

I regularly analyze usage data, support tickets, and engagement metrics to spot early warning signs. For high-risk accounts, I create personalized success plans with defined milestones. Additionally, I implement automated alerts for key triggers like log-in frequency drops, enabling proactive outreach.

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

As part of the Customer Success team, you will be a key contributor in taking on strategic accounts and driving significant revenue growth and customer strategy. This role is designed for our Customer Success Managers who are ready to elevate their responsibilities and impact.

This individual will be responsible for the adoption, expansion, and renewals for our enterprise customers in Quadient. The Customer Success Manager will help to ensure our enterprise customers adopt our enterprise software solutions, drive the usage of those solutions, and develop opportunities to expand the usage. Done well, this will lead to customer renewals and retention. The Customer Success Manager is expected to drive net revenue retention at a rate above 100% by leveraging product, market, and business expertise. The Customer Success Manager will monitor customer health regularly, drive regular business reviews, and define long-term journeys that lead to deeper and broader usage of Quadient’s solutions. This is expected to include cross-sells as well.

Manage and grow complex accounts with a focus on revenue growth and customer strategy.
Lead large-scale engagement strategies to ensure customer satisfaction and loyalty.
Proactively identify and mitigate churn risks to enhance customer retention.
Directly influence customer retention and expansion through strategic initiatives.
Collaborate cross-functionally with sales, product, and support teams to deliver exceptional customer experiences.
Ensure enterprise customers adopt and effectively use our software solutions.
Develop and execute strategies to drive the usage and expansion of our solutions.
Conduct regular business reviews and monitor customer health.
Define and implement long-term customer journeys to deepen and broaden solution usage.
Identify and execute cross-sell opportunities.
Coordinates solution development efforts that best address customer needs
Update and maintain Customer account data in CRM or internal tracking tools with the most relevant account details
Proactively drive accounts with minimal oversight

Key Initiatives:

Drive net revenue retention at a rate above 100%.
Develop and implement strategies for customer adoption, expansion, and retention.
Conduct regular business reviews to assess and improve customer health.
Collaborate with cross-functional teams to enhance customer experiences and outcomes.
Identify and mitigate churn risks proactively.
Define long-term customer journeys to ensure deeper and broader usage of solutions.

Qualifications

Minimum of 3 years in customer success, with a strong focus on enterprise accounts.
Proven track record of managing C-suite relationships and driving account growth.
Demonstrated success in developing and executing customer engagement strategies.
Advanced negotiation and stakeholder management skills.
Deep industry knowledge and the ability to apply it to customer strategies.
Strong strategic planning and data-driven decision-making abilities.
Excellent communication and interpersonal skills.
Bachelor’s degree in business, Marketing, or a related field. MBA is a plus.
Proven ability to work in a fast-paced, dynamic environment.
Strong analytical and problem-solving skills.

Additional Information

This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares – in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Apply now >