Senior Customer Experience Manager (West)

Remote from: USA
Salary, yearly, USD: 136,800 - 152,000
Department: Customer Success
Employment type: Full Time,
Job posted: 24 Jun 2026
Apply before: 24 Jul 2026
Experience level: Senior
Views / Applies: 24 / 7

About Wiz

Wiz is a cloud security platform that helps organizations proactively identify, prioritize, and remediate risks across their cloud environments.

Computer & Network Security
2020

Actively Hiring

AI Summary

This Senior Customer Experience Manager role at Wiz involves managing strategic customer relationships to drive cloud security adoption and revenue growth. The position requires acting as a trusted advisor, ensuring seamless collaboration across Wiz teams, and guiding customers through their cloud journey with a focus on security. Located in Pacific or Mountain time zones, the role is responsible for project ownership, customer engagement, program transformation, and identifying strategic opportunities. The ideal candidate has strong project management experience with large-scale transformations and deep cloud security knowledge.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role is challenging due to the need to manage complex strategic accounts, drive cloud security adoption, and collaborate across multiple teams, but it does not require deep technical expertise, making it a 4 out of 5.

Salary Analysis

AI Insight The offered salary of $144,400 is competitive for a Senior Customer Experience Manager role in the US tech industry, especially considering the startup context and potential equity. The range aligns well with market medians, though top performers might command higher compensation.

Key Skills

Customer Experience Management Cloud Security Strategic Account Planning Stakeholder Management Program Management Cross-functional Collaboration C-Suite Engagement SaaS Customer Advocacy Revenue Growth

Cover Letter Sample

Dear Hiring Manager,

I am thrilled to apply for the Senior Customer Experience Manager position at Wiz. With over 8 years of experience in customer success and cloud security, I have a proven track record of driving adoption and revenue growth for enterprise customers. At my previous role, I led strategic account planning that resulted in a 30% expansion in contract value and improved customer satisfaction scores.

I am particularly drawn to Wiz's mission of redefining cloud security and its AI-powered platform. My expertise in stakeholder management and program transformation aligns perfectly with the requirements of this role. I am eager to bring my collaborative approach and security focus to help Wiz's customers achieve their cloud goals.

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to Wiz's continued success.

Possible Interview Questions

Can you describe a time when you managed a strategic customer relationship that led to significant expansion or renewal?

In my previous role, I managed a top-tier enterprise account in the financial sector. By understanding their business goals and aligning our cloud security solutions, I identified opportunities to expand into new departments. I coordinated with sales, support, and product teams to deliver a tailored roadmap, resulting in a 40% increase in contract value and a multi-year renewal.

How do you approach driving cloud security adoption among customers who may be resistant to change?

I start by building trust and understanding their current security posture and pain points. I use data and case studies to demonstrate the value of improved security. I also work to identify internal champions and address their concerns through regular training and clear communication of security benefits. Often, showing quick wins helps overcome resistance.

Describe a challenging customer escalation you handled and how you resolved it.

A customer was unhappy with the response time for a critical security vulnerability. I immediately convened a cross-functional team including support, engineering, and security experts. I kept the customer informed daily, prioritized the fix, and implemented a proactive monitoring solution. The issue was resolved, and the customer later praised our transparency and commitment.

How do you prioritize multiple strategic initiatives across different customers?

I use a combination of customer impact, revenue potential, and alignment with company goals. I maintain a roadmap for each account, regularly review with the account team, and adjust based on customer feedback and internal capacity. Clear communication with stakeholders ensures expectations are managed and resources are allocated effectively.

What experience do you have with cloud security platforms, and how do you stay current with industry trends?

I have hands-on experience with cloud security solutions like CSPM, CIEM, and workload protection. I stay updated by attending industry conferences, participating in webinars, and following thought leaders on security forums. I also engage with product teams to understand new features and best practices, which I then share with customers.

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

The application deadline is: 07/26/2026

Summary:

The vision of the Customer Experience team is to engage with strategic customers to deliver business value and help drive revenue growth. Customer Experience Managers (CEM) connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. Your role will be to collaboratively steer the world’s largest and most intricate high-tech, cloud-based enterprise software customers through their multi-year journey to the cloud with a primary focus on ensuring robust cloud security practices and extending the value of Wiz. This position requires a thought leader who can act as a trusted customer advisor, ensuring seamless collaboration across Wiz teams to deliver transformational outcomes with a paramount emphasis on cloud security.

Location:

Candidates must be located in Pacific or Mountain Time Zones.

What You’ll Do:

Strategic Project Ownership:

Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices.

Customer Engagement and Advocacy for Cloud Security:

Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.
Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.
Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met.

Program Transformation:

Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.
Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer.

Strategic Opportunity Identification and Value Enumeration:

Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units.
Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives.
Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value.

Day-to-Day Operations – Ensuring Cloud Security Best Practices:

Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations.
Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer’s organization with a strong emphasis on cloud security awareness.
Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz.

What You’ll Bring

6+ years of experience as a CSM, AE, or other customer facing strategic role.
Proven track record of working with Fortune 100 customers with cloud-based technology.
Experience managing strategic customers, with an entrepreneurial mindset to problem solve and provide effective solutions for complex engagements.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz’s offerings and pricing with agility.

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

US Base Pay Range

$136,800—$152,000 USD

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

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