Customer Fulfillment Manager (CFM)

Remote from: USA
Salary, yearly, USD: 91,400 - 152,200
Department: Product & Operations
Employment type: Full Time,
Job posted: 24 Jun 2026
Apply before: 24 Jul 2026
Experience level: Midweight
Views / Applies: 23 / 8

GE Vernova is purpose-built to electrify and decarbonize the world, uniquely positioned with a scope and scale of solutions to accelerate the energy transition.

Oil & Energy
2024

Actively Hiring

AI Summary

The Customer Fulfillment Manager (CFM) at GE Vernova oversees the financial and operational aspects of field service projects within the Steam Power Services Industrial segment. Responsibilities include cost classification, billing, collections, outage planning, vendor management, and ensuring profitable delivery. The role requires strong financial knowledge, ERP system proficiency, and excellent communication skills to interface between finance and field operations. Success relies on accurate forecasting, budget adherence, and maintaining high customer satisfaction. A bachelor's degree and at least 3 years of experience in financial/billing, customer support, operations, or forecasting are required.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight This role requires a blend of financial, operational, and customer management skills, with significant responsibility for project profitability and customer satisfaction. It is moderately challenging due to the need for expertise in multiple domains and the ability to handle complex outages.

Salary Analysis

AI Insight The offered salary range of $91,400 to $152,200 is competitive for a Customer Fulfillment Manager role in the US. The median of $121,800 aligns well with market rates for similar positions, which typically range from $80,000 to $160,000 depending on experience and location. The role also includes a discretionary annual bonus and benefits, making the total compensation attractive.

Key Skills

Financial Management Project Planning Billing and Collections ERP Systems Vendor Management Customer Relationship Management Outage Planning Forecasting Cross-functional Collaboration Operational Excellence

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Customer Fulfillment Manager position at GE Vernova. With over 5 years of experience in financial management and field service operations within the power generation industry, I am confident that my skills align perfectly with the requirements of this role.

In my previous position, I successfully managed cost classification, billing, and vendor relationships for multiple large-scale outage projects, ensuring on-time delivery and budget adherence. My proficiency with ERP systems such as SAP and Oracle, combined with my ability to collaborate effectively with cross-functional teams, has consistently driven operational excellence and customer satisfaction.

I am particularly drawn to GE Vernova’s commitment to innovation and sustainability in the energy sector. I am eager to bring my expertise in project finance and outage planning to your team, contributing to the profitable delivery of field service projects.

Thank you for considering my application. I look forward to the possibility of discussing how my background can add value to your organization.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience with financial management of field service projects, including cost tracking and invoicing?

In my previous role, I managed the full financial lifecycle of outage projects, from cost classification and budget tracking to generating invoices and ensuring timely collections. I used SAP to monitor costs against budgets and worked closely with project managers to address variances.

How do you ensure accurate forecasting for project costs and revenues?

I rely on historical data, current project metrics, and close collaboration with field operations to build realistic forecasts. Regular reviews of actuals vs. budget help identify trends, and I adjust forecasts proactively to reflect changes in scope or resource needs.

Describe a time when you had to manage multiple stakeholders with conflicting priorities. How did you handle it?

During a complex outage, the service account manager wanted to expedite parts procurement while finance required additional approvals. I facilitated a meeting to align on priorities, negotiated a compromise that satisfied both parties, and implemented a streamlined approval process for future projects.

What ERP systems have you used, and how do you adapt to new systems quickly?

I have extensive experience with SAP and Oracle. When transitioning to a new system like OneSteam, I take a hands-on approach, using training modules and sandbox environments to learn functionality. I also leverage my understanding of core financial processes to map them to the new platform.

How do you ensure high customer satisfaction while maintaining financial control?

I maintain open communication with customers, providing regular updates on project status and financial performance. By setting clear expectations and delivering on commitments, I build trust. I also seek feedback through surveys to identify areas for improvement, ensuring that customer needs are balanced with budgetary constraints.

Job Description Summary

The Customer Fulfillment Manager is responsible for pacing, financial setup, financial management (planned and extra work), good receipt of vendor invoices, customer invoicing, and closeout of Field Service projects within the Steam Power Services Industrial segment. This role ensures accurate forecasting and profitable delivery of field service projects while maintaining high levels of customer satisfaction. The position serves as the primary interface between finance and Field Service Operations roles (SAM & OM) driving operational excellence, budget adherence, and financial performance.

Job Description

Success in this role looks like:

Own cost classification, billing and collections for assigned customer portfolio
Be responsible for supporting Service Account Manager (SAM) with outage planning, internal service partner purchase orders (PO’s), and external vendor requisitions.
Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base.
Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs
Collect time sheets from vendors and suppliers; calculate and generate invoices for billing
Be responsible for organizing Post Outage Reviews and distribution and collection of Customer Feedback Surveys.
Update and maintain input in GE’s OneSteam ERP system and WBS structure.
Support SAM as needed in customer communication, outage closeout and customer relationship deliverables
Serve as SME for financial elements of Outage Assistant (OA)

Who You Are:

Knowledge & experience within the power generation services, industrial, manufacturing industry
Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages
Strong quality background
Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam
Proficient in IT systems with ability to learn and adapt to new systems quickly
Good financial knowledge and commercial / contractual experience
Demonstrated communication & organizational skills
Strong interpersonal skills

Required Qualifications

Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote – This is a remote position

Application Deadline: July 01, 2026

For candidates applying to a U.S. based position, the pay range for this position is between $91,400.00 and $152,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on June 23, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

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