(fluent English & Spanish) Customer Support Consultant

Remote from: Brazil, Mexico +1 more, Argentina
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 25 Jun 2026
Apply before: 25 Jul 2026
Experience level: Midweight
Views / Applies: 41 / 4

About company

About SupportYourApp

Global leader in premium outsourced support for innovative tech companies.

Outsourcing/Offshoring
2010

Actively Hiring

AI Summary

SupportYourApp is seeking a bilingual (English and Spanish) Customer Support Consultant to deliver outstanding support via phone, chat, and email. The role is fully remote with a fixed Monday-Friday 9 AM-5 PM CST schedule. Candidates need at least 6 months of customer support experience, CRM proficiency, and strong communication skills. The company offers an inclusive international environment, compensation in USD, and a culture built on trust. This position is ideal for proactive individuals who enjoy solving problems and building customer relationships.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires handling multiple communication channels and working independently, but the fixed schedule and clear KPIs make it manageable for someone with basic experience.

Salary Analysis

AI Insight The salary for this role is not provided, but based on market data for bilingual customer support specialists, the typical range is $30,000-$55,000 annually. The median is estimated at $40,000, which is competitive for a fully remote position with benefits.

Key Skills

Customer Support Bilingual Spanish/English Remote Work CRM Systems Communication Skills Problem Solving Technical Support Multitasking Active Listening Time Management

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Customer Support Consultant position at SupportYourApp. With over six months of experience in customer support and fluency in both English and Spanish, I am confident in my ability to deliver exceptional service to your clients.

I have a proven track record of resolving inquiries efficiently via phone, chat, and email, and I am proficient in CRM systems. My analytical thinking and proactive attitude allow me to address customer needs effectively while maintaining a positive and professional demeanor.

I am particularly drawn to your company's People First approach and the opportunity to work in a multicultural, remote environment. I am eager to contribute to your team and grow professionally.

Thank you for considering my application. I look forward to the possibility of discussing how my skills align with your needs.

Sincerely, [Your Name]

Possible Interview Questions

Can you describe a time when you handled a difficult customer interaction and how you resolved it?

In my previous role, a customer was frustrated about a delayed shipment. I listened actively, apologized for the inconvenience, and checked the tracking system. I found the package had been misrouted and arranged expedited shipping. I also offered a discount on their next purchase. The customer appreciated the solution and the follow-up.

How do you prioritize tasks when handling multiple support requests simultaneously?

I use a ticketing system to categorize issues by urgency and impact. For example, technical outages are addressed first, followed by billing inquiries. I also communicate expected response times to manage expectations. I stay organized by taking notes and setting reminders for follow-ups.

Why do you want to work for SupportYourApp specifically?

I admire your People First culture and the focus on professional development. The opportunity to work remotely in a multicultural environment aligns with my values. I also appreciate the variety of clients and the chance to improve my skills across different industries.

How do you stay updated on product knowledge and changes?

I regularly review internal knowledge bases and training materials. I also attend team meetings and ask questions when new features are released. I take notes and practice using the systems to ensure I can assist customers accurately.

Can you give an example of a time you went above and beyond for a customer?

A customer had trouble setting up their account. After troubleshooting, I realized the issue was on our end. I stayed on the call, escalated to the technical team, and followed up until the problem was resolved. The customer later emailed to thank me for my patience and thoroughness.

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Deliver outstanding customer support via phone calls, chats, and emails;
Address customer inquiries;
Build strong and lasting customer relationships;
Keep up with evolving tools and technology;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deep understanding of client solutions and meet KPI;
Support internal teams to resolve operational challenges.

What you need to succeed in this role:

Ecxellent Spanish and English communication skills (at least C1 for both speaking and writing);
At least 6 months of experience in customer support role;
Experience with CRM systems;
Basic MS Office profieciency;
Strong analytical thinking and research skills;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

Fixed schedule: Monday–Friday, 9 AM–5 PM CST;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Apply now >