Clinical Customer Success Manager

Remote from: USA
Salary, yearly, USD: 112,800 - 169,200
Department: Customer Success
Employment type: Full Time,
Job posted: 25 Jun 2026
Apply before: 25 Jul 2026
Experience level: Midweight
Views / Applies: 20 / 4

Creating a world where healthcare has no limits.

Actively Hiring

AI Summary

This role is for a Clinical Customer Success Manager at GE Healthcare's MIM Software, focusing on radiation oncology. The position involves managing customer accounts, building relationships, and driving software utilization. Candidates need 5+ years of customer success experience, preferably in a clinical setting. The job requires travel up to 30% and collaboration across global teams.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires a blend of clinical knowledge, technical expertise, and relationship management, along with the ability to navigate hospital institutions, making it challenging.

Salary Analysis

AI Insight The offered salary range of $112,800-$169,200 is competitive for a Clinical Customer Success Manager role, with a median of $141,000. This aligns with market rates for experienced professionals in healthcare software.

Key Skills

Customer Success Radiation Oncology MIM Software CRM Clinical Workflow Account Management Training & Support Cross-functional Collaboration Travel Management Healthcare IT

Cover Letter Sample

I am writing to express my interest in the Clinical Customer Success Manager position at GE Healthcare's MIM Software. With over five years of experience in customer success within clinical settings, I have developed a deep understanding of radiation oncology workflows and the ability to foster strong customer relationships.

My expertise includes managing accounts, providing training, and collaborating cross-functionally to drive product utilization. I am skilled in navigating hospital institutions and ensuring customer satisfaction through proactive support.

I am excited about the opportunity to contribute to MIM's mission of delivering precise, personalized care. I am confident that my background aligns well with the requirements of this role.

Possible Interview Questions

Can you describe a time when you successfully managed a challenging customer relationship in a clinical setting?

I once worked with a hospital that was resistant to adopting new software. By understanding their workflow challenges and demonstrating how our product could save time, I built trust and eventually secured a multi-year contract.

How do you prioritize tasks when managing multiple customer accounts with competing needs?

I use a CRM to track all interactions and set reminders for follow-ups. I categorize accounts based on urgency and potential impact, and communicate transparently with stakeholders about timelines.

What experience do you have with radiation oncology or clinical imaging software?

In my previous role, I supported a team that used MIM Software for contouring and treatment planning. I received training on the product and assisted customers with troubleshooting and optimization.

How would you approach a situation where a customer is not utilizing the software to its full potential?

I would schedule a site visit to observe their workflow and identify gaps. Then I would provide targeted training and share best practices from other customers to help them achieve better outcomes.

Can you give an example of how you have worked cross-functionally to resolve a customer issue?

When a customer reported a software bug, I coordinated with the product team to prioritize a fix and kept the customer updated throughout. This collaboration led to a solution that also improved the product for others.

Job Description Summary

This position is in GE Healthcare’s MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.
https://www.mimsoftware.com/
MIM believes the initial sale of our software is just the first step in the journey with our customers. Maintaining a devoted customer base is a core part of our strategy. You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products. We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans.
This role will work with our current Radiation Oncology customer base located in various regions, which will require regularly meeting with the customer during their normal working hours and potentially outside of US based business hours. We are looking for candidates located in the western United States to better align with the working hours of our customers.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

What You’ll Do:

Manage customer accounts both remotely and on-site
Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen
Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Dosimetrists, Physicists, etc.)
Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology
Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling
Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner
Capture customer feedback and interactions in our CRM
Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and service contract renewal
Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person
Collect on and perform renewals of our customer’s service and maintenance contracts
As a team member of an global company, you may be required to join meetings outside of normal working hours to collaborate with colleagues in one of our global offices

What You’ll Need:

5+ years of customer success management or similar experience preferably in a clinical setting
A bachelor’s degree is preferred
Highly competent in a multitude of IT capabilities to support business needs including CRM
Strong communication and interpersonal skills to build lasting connections
Time management and organizational skills with the ability to multitask
Proven ability to navigate hospital institutions
Willingness to travel nationally up to 30%

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $112,800.00-$169,200.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: July 29, 2026

Apply now >