Customer Success Manager

Remote from: UK
Salary, yearly, GBP: 45,800 - 63,653
Department: Customer Success
Employment type: Full Time,
Job posted: 25 Jun 2026
Apply before: 25 Jul 2026
Experience level: Midweight
Views / Applies: 66 / 8

About company

About Varicent

Own Your Revenue Growth

Computer Software
2005

Actively Hiring

AI Summary

Varicent is seeking a Customer Success Manager to manage a portfolio of 15-20 customers in the EMEA region. The role involves building strong relationships, aligning customer goals with product capabilities, and driving adoption and value realization. The candidate should have experience in SaaS or technology environments, strong communication skills, and the ability to work independently. The position offers a competitive salary between £45,800 and £63,653 and is part of a collaborative Customer Success team.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires managing multiple accounts with proactive engagement and strategic alignment, but the structured portfolio and support from the team keep the difficulty moderate.

Salary Analysis

AI Insight The offered salary range of £45,800 - £63,653 is competitive for a Customer Success Manager in the UK, aligning well with the market median around £50,000. The upper end is attractive for experienced candidates.

Key Skills

Customer Success SaaS Account Management CRM Salesforce Communication Stakeholder Management Product Adoption Growth Data Analysis

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Success Manager position at Varicent. With a strong background in SaaS account management and a proven ability to drive customer adoption and growth, I am confident I can contribute to your team. In my previous role, I managed a portfolio of enterprise clients, consistently exceeding retention targets and identifying expansion opportunities. I am particularly drawn to Varicent's innovative approach to Sales Performance Management and would be thrilled to help customers achieve measurable value from your solutions.

Thank you for considering my application. I look forward to discussing how my skills align with Varicent's goals.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe a time when you turned a dissatisfied customer into a loyal advocate?

In my previous role, a client was unhappy with our product's reporting features. I scheduled weekly check-ins, worked with our product team to prioritize their requests, and provided workarounds. Over three months, their satisfaction improved, and they renewed their contract with an expanded scope.

How do you prioritize your activities when managing multiple accounts?

I use a tiered approach based on customer health scores, contract value, and growth potential. I also leverage CRM tools to schedule regular touchpoints and set reminders for key milestones. Weekly reviews help me adjust priorities based on urgent needs.

What strategies do you use to drive product adoption and value realization?

I start by understanding the customer's business objectives and mapping them to product features. Then I create a success plan with measurable milestones. Regular business reviews and training sessions ensure they see continuous value and we can identify gaps early.

How do you handle a customer who is resistant to change or new features?

I listen to their concerns and demonstrate how the change solves a pain point they have. I also provide case studies or peer examples. If needed, I offer a phased rollout to reduce disruption. Building trust is key.

Describe your experience with CRM and customer success platforms. How do they help you in your role?

I have used Salesforce and Gainsight extensively. These platforms allow me to track customer interactions, monitor health scores, and automate tasks. They provide a single source of truth and help me stay proactive rather than reactive.

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody’s, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:

Innovate with Purpose: Build impactful solutions for customers worldwide.
Join Excellence: Work in a diverse, collaborative, and innovative team.
Shape the Future: Lead in redefining revenue optimization.
Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

About The Role

As a Customer Success Manager, you will manage a dedicated portfolio of approximately 15–20 customers across the EMEA region. You will be part of a Customer Success team of approximately 18 professionals and report directly to the Director of Customer Success.

This role combines elements of enterprise customer management with a smaller, growth-oriented portfolio. You will work closely with customers to build strong relationships, align on strategic priorities, and support measurable business outcomes. The role requires a high level of ownership, autonomy, and consistent engagement across the customer lifecycle.

What You Will Be Doing

Manage a portfolio of 15–20 customer accounts through regular, proactive engagement
Build and maintain strong relationships with key stakeholders across customer organizations
Align customer goals with product capabilities to support adoption and value realization
Identify and progress opportunities for account growth and expansion
Lead customer conversations focused on progress, outcomes, and next steps
Maintain accurate customer records and activity in CRM and customer success tools
Partner with internal teams to resolve challenges and improve the customer experience
Take initiative to identify opportunities for engagement, improvement, and account development

What You Bring

Experience in a SaaS or technology environment (customer success, account management, sales, or related role)
Experience supporting or managing customer relationships in a business-to-business setting
Strong written and verbal communication skills in English
Ability to communicate effectively with both business and technical stakeholders
Ability to work independently and manage priorities with limited oversight
Familiarity with CRM or customer success platforms (e.g., Salesforce or similar tools)
Ability to connect customer needs to product or solution capabilities
Experience operating in a fast-paced environment with timely follow-through

Success Outcomes

Customers are consistently engaged through regular meetings and proactive outreach
Strong relationships are established across assigned accounts, including key stakeholders
Customer priorities are clearly aligned to product usage and deliver measurable value
Opportunities for growth and expansion are identified and advanced within the portfolio
Customer data and activity are accurately maintained across systems
Work is delivered with appropriate speed and consistent follow-through
Customer needs and opportunities are identified proactively, without reliance on direction

For this role, the estimated annual base salary range is between £45,800.00 – £63,653.00 Pound Sterling. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.

This posting is for an existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making.

Overview of Benefits:

Health & Wellness— Comprehensive medical, dental, and vision coverage tailored to your local needs
Time Off— PTO and public holidays to rest, recharge, and do what matters most
Volunteer Days— Dedicated time to give back and support the communities that matter to you
Ignite Days— Dedicated learning days to support continuous growth, skill development, and professional learning
Financial— Compensation that reflects your market and your value
Retirement— Retirement plans designed to help you build long-term financial security
Tuition Assistance— Invest in your growth with support for continuing education and professional development
Flexibility— Work where you thrive, with remote and hybrid options available across most regions

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [email protected]

Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

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