Lead Customer Success Engineer – East

Remote from: USA
Salary, yearly, USD: 127,200 - 325,600
Department: Technical Support
Employment type: Full Time,
Job posted: 2 Jul 2026
Apply before: 2 Aug 2026
Experience level: Senior
Views / Applies: 49 / 3

About company

About Veeam Software

Veeam delivers Intelligent Data Management for the Always-On Enterprise.

Computer & Network Security
2006

Actively Hiring

AI Summary

Veeam is seeking a Lead Customer Success Engineer for the East region to drive long-term outcomes for customers using their Securiti Data Command Center platform. The role involves leading onboarding, adoption, and optimization, identifying churn risk and upsell opportunities, and engaging executive stakeholders like CISOs and CIOs. The ideal candidate has 12+ years of customer-facing technical experience in data security, privacy, or governance, with hands-on expertise in cloud platforms and enterprise architectures. This is a senior-level position requiring strong collaboration, communication, and strategic thinking skills.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role demands 12+ years of experience, deep technical expertise in data security and AI governance, and the ability to manage executive-level relationships, making it highly challenging.

Salary Analysis

AI Insight The offered salary range of $127,200 to $325,600 per year is highly competitive, especially for a senior technical customer success role. The median of $226,400 aligns well with market rates for lead-level positions in data security and AI governance.

Core Skills Required

Customer Success Data Security AI Governance DSPM Cloud Security Enterprise Software Technical Account Management Stakeholder Management SaaS C-level Engagement

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Lead Customer Success Engineer position at Veeam. With over 12 years of experience in customer-facing technical roles, I have a proven track record of driving customer success and adoption of complex data security and AI governance solutions. My deep expertise in cloud platforms and executive stakeholder management aligns perfectly with the requirements of this role.

I am excited about the opportunity to contribute to Veeam's mission of enabling safe AI at scale. Thank you for your consideration.

Sincerely, [Your Name]

Sample Interview Questions

How do you approach onboarding a new enterprise customer to ensure long-term success?

I start by understanding their business objectives and technical environment, then create a tailored adoption roadmap with clear milestones and regular check-ins to track progress.

Describe a time you identified expansion opportunities from a customer's usage data.

I analyzed their platform usage patterns and identified underutilized features that could address their upcoming needs, leading to a successful upsell that increased their contract value by 20%.

How would you handle a customer at risk of churn?

I would proactively engage with the customer to understand their concerns, develop a mitigation plan that addresses their pain points, and demonstrate the value they are not yet realizing through a targeted success initiative.

What experience do you have with DSPM and AI governance?

I have worked extensively with DSPM solutions to classify and protect sensitive data across cloud and on-premises environments, and I understand the compliance requirements for AI governance, including model risk management.

How do you build relationships with C-level stakeholders?

I communicate in terms of business outcomes and risk, providing regular updates that align with their strategic priorities, and I ensure that technical discussions are framed in a business context to build trust and credibility.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

#LI-KH1

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam’s Securiti AI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk and upsell opportunities; and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value.

What You’ll Do

Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels.
Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption.
Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings.
Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews.
Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders.
Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment.
Collaborate on adoption and expansion initiatives to drive customer success.
Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value.
Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.

What You’ll Bring

12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer).
Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications.
Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations.
Excellent communication, cross-functional collaboration, and stakeholder management skills.

What you’ll get

Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.

In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.

U.S. Geographic Zones & Compensation Ranges (TTC / OTE)

Zone 1: San Francisco Bay Area, New York City Boroughs

$175,300—$325,600 USD

Zone 2: Washington, California (excluding San Francisco Bay Area)

$160,800—$298,500 USD

Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona

$146,100—$271,400 USD

Zone 4: All other US locations

$127,200—$236,100 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

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