Professional Services Engagement Manager

Remote from: USA
Salary, yearly, USD: 165,000 - 198,000
Department: Business Development
Employment type: Full Time,
Job posted: 26 Jun 2026
Apply before: 26 Jul 2026
Experience level: Midweight
Views / Applies: 22 / 3

Software Delivery Simplified.

Computer Software
2016

AI Summary

Harness, a leading AI software delivery platform, seeks a Professional Services Engagement Manager to bridge sales, services, and delivery teams. This role involves scoping, designing, and positioning service solutions to help customers accelerate software delivery transformation. You will work closely with customers and internal teams to develop proposals, manage opportunities, and drive bookings and margin targets. Ideal for someone with technical expertise, consultative selling, and business acumen who enjoys operating at the intersection of technology and commercial strategy. Success in this role requires strong collaboration, strategic thinking, and a focus on measurable customer outcomes.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight This role demands deep technical knowledge, consultative selling skills, and business acumen, requiring the ability to navigate complex customer environments and design tailored solutions, making it highly challenging.

Salary Analysis

AI Insight The offered salary range of $165,000-$198,000 is competitive, positioning above the median for similar roles in the US market. It reflects the high-value nature of the position at a well-funded AI company.

Key Skills

Professional Services Engagement Management Customer Success Solution Design Sales Support Scoping Workshops Statements of Work DevOps AI Software Delivery Stakeholder Management

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Professional Services Engagement Manager position at Harness. With a strong background in bridging technical solutions and client success, I thrive at the intersection of technology and business strategy. My experience leading scoping sessions and developing service proposals aligns with your need for a trusted advisor who can drive measurable outcomes.

At my previous role, I successfully led customer engagements that accelerated software delivery and reduced costs, leveraging my deep understanding of DevOps and AI-driven platforms. I am particularly drawn to Harness's mission to transform the software delivery lifecycle with AI and automation.

I look forward to the opportunity to contribute to your team and help customers realize the full potential of the Harness platform. Thank you for considering my application.

Sincerely,
[Your Name]

Possible Interview Questions

Describe a time you scoped a complex services engagement. How did you align customer needs with your solution offerings?

In a previous role, I worked with a large financial client to modernize their CI/CD pipeline. Through discovery workshops, I identified their key pain points around deployment speed and compliance. I tailored a services package including custom automation scripts and training, which accelerated their releases by 40% and ensured regulatory compliance. This approach required deep listening and cross-functional collaboration.

How do you handle objections from customers regarding service pricing or scope?

I first seek to understand the underlying concern, whether it's budget constraints or perceived value. I then reframe the services as an investment that reduces risk and accelerates time-to-value. By presenting case studies and ROI calculations, I demonstrate long-term savings. For scope concerns, I offer phased approaches or modular options to meet their immediate needs while building trust for future expansions.

How do you prioritize multiple services opportunities across different accounts?

I assess each opportunity based on factors like deal size, strategic importance, customer readiness, and internal resource availability. I use a scoring system to rank opportunities and collaborate with sales and delivery teams to align on priorities. Regular forecasting and pipeline reviews ensure that high-impact engagements are staffed appropriately and that we meet margin targets.

Explain a technical concept to a non-technical stakeholder. How do you ensure understanding?

I use analogies and visual aids to simplify complex ideas. For example, when explaining the value of automated testing, I compare it to a safety net that catches errors before they reach production, saving time and money. I also encourage questions and confirm understanding through summaries. The key is to focus on business outcomes rather than technical details.

Describe your approach to building a Statement of Work (SOW) that minimizes risk for both the customer and your company.

I start with a thorough discovery to clearly define scope, deliverables, timeline, assumptions, and exclusions. I involve legal and delivery teams to review terms. I also include clear acceptance criteria and change management processes. By setting realistic expectations and documenting agreed-upon milestones, I ensure both parties have a shared understanding and reduce the likelihood of disputes.

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.

With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

Position Summary

As a Professional Services Engagement Manager, you will play a critical role in helping customers accelerate their software delivery transformation with Harness. Acting as the bridge between Sales, Professional Services, and Delivery teams, you will combine technical expertise, consultative selling, and business acumen to shape services engagements that drive measurable customer outcomes.

You will partner closely with customers to understand their goals, challenges, and operating environments, then design and position service solutions that maximize the value of the Harness platform. From discovery and solution development to proposal creation and engagement planning, you will serve as a trusted advisor throughout the customer journey.

This role is ideal for someone who enjoys operating at the intersection of technology, customer success, and commercial strategy—helping organizations modernize software delivery while driving the growth and impact of Harness Professional Services.

About the Role

Partner with customers and account teams to understand business objectives, technical requirements, current-state environments, and desired outcomes, positioning Professional Services as a critical enabler of customer success.
Lead scoping sessions, discovery workshops, and solution discussions to identify and recommend the appropriate mix of packaged and custom service offerings that accelerate onboarding, adoption, and business value realization.
Develop and present professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs) that clearly articulate scope, value, delivery methodology, and customer outcomes.
Collaborate with Sales, Customer Success, Implementation Engineering, Technical Program Managers, and delivery partners to ensure service engagements are accurately scoped, staffed, and positioned for successful execution.
Support the commercial sales process by guiding customers through service pricing, contractual terms, project assumptions, and implementation approaches while addressing objections and mitigating risk.
Drive achievement of Professional Services bookings and margin targets through accurate forecasting, opportunity management, and strategic engagement with key customer accounts.
Serve as a trusted advisor to Account Executives and Customer Success teams by identifying services opportunities, coaching stakeholders on service offerings, and integrating services into the standard customer journey.
Partner with delivery teams to translate customer requirements into detailed implementation plans and ensure a seamless transition from sales to execution.
Communicate customer trends, market feedback, and operational improvement opportunities to leadership and cross-functional teams to enhance service offerings, go-to-market strategies, and delivery efficiency.
Create and deliver enablement content that educates internal teams on Professional Services capabilities, value propositions, methodologies, and best practices for positioning and selling services.
Occasionally lead implementation engagements of core Harness modules (CI/CD/STO/IacM) for new customer prospects that require a sales-sensitive implementation to be the “landing vehicle” for large deals, through a “Paid Pilot” product sales motion
Instill confidence in Prospects about Digital/DevSecOps/AI transformation journey and talk through the best practices, drawing upon personal lived experience as a technical leader and software engineering / devops veteran

About You

5+ years of experience in a technical sales, professional services, solutions consulting, or customer-facing role within the software delivery, DevOps, cloud, or developer tooling ecosystem.
5+ years of experience as a manager or technical lead for teams in software engineering, devops software delivery, DevOps, cloud, developer tooling, etc
Strong understanding of modern software delivery practices, including CI/CD, DevOps, platform engineering, cloud-native technologies, and software development lifecycle best practices.
Proven ability to consult with customers on technical transformation initiatives, helping organizations improve software delivery processes, developer productivity, and operational outcomes.
Experience scoping complex technical engagements, developing service proposals, and authoring clear Statements of Work (SOWs) that align customer objectives with delivery outcomes.
Demonstrated success positioning and selling professional services offerings, including scoping, discovery, solution development, pricing, forecasting, and commercial negotiations.
Strong executive communication, presentation, and stakeholder management skills, with the ability to influence both technical and business audiences.
Experience building trusted partnerships across Sales, Customer Success, Services, and Engineering teams to drive successful customer outcomes.
Proficiency with Salesforce and related sales operations tools for opportunity management, forecasting, pipeline visibility, and quoting.
A customer-first mindset, strong business acumen, and the ability to balance technical depth with commercial objectives.
Passion for emerging trends in DevOps, software delivery, platform engineering, and developer productivity technologies.

Work Location

Remote within the U.S. Travel expected up to 25%

What you will have at Harness

Competitive salary
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
Monthly internet reimbursement

Pay transparency

$165,000—$198,000 USD

Harness in the news:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://harness-privacy.relyance.ai/

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.

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