Lead Customer Success Engineer – West

Remote from: USA
Salary, yearly, USD: 127,200 - 325,600
Department: Technical Support
Employment type: Full Time,
Job posted: 2 Jul 2026
Apply before: 2 Aug 2026
Experience level: Senior
Views / Applies: 169 / 12

About company

About Veeam Software

Veeam delivers Intelligent Data Management for the Always-On Enterprise.

Computer & Network Security
2006

Actively Hiring

AI Summary

This Lead Customer Success Engineer role at Veeam focuses on driving long-term customer outcomes for the Securiti Data Command Center platform. The ideal candidate will have 12+ years of experience in customer-facing technical roles, with expertise in data security, privacy, and AI governance. Key responsibilities include onboarding, adoption, optimization, identifying churn risk, and upsell opportunities. The role requires engaging with C-level stakeholders and collaborating across teams to ensure customer success. This position is ideal for a highly collaborative, articulate, and organized professional who is passionate about maximizing customer value.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires 12+ years of experience, deep technical knowledge, and executive engagement, making it challenging but not the highest level.

Salary Analysis

AI Insight The offered salary range of $127,200 to $325,600 is competitive for a senior-level Customer Success Engineer role with specialized skills in data security and AI. The median of $226,400 aligns well with market expectations for this experience level and geographic scope.

Core Skills Required

Customer Success Engineering Data Security Posture Management (DSPM) AI Governance Cloud Security Enterprise Architecture Technical Account Management Stakeholder Engagement Adoption and Expansion Risk Mitigation Executive Communication

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Lead Customer Success Engineer position at Veeam. With over 12 years of experience in customer-facing technical roles, I have a proven track record of driving adoption, mitigating churn, and expanding accounts. My expertise in data security, privacy, and AI governance aligns perfectly with Veeam's mission to ensure data resilience and security.

I am particularly drawn to this role because it combines my technical skills with strategic stakeholder engagement, allowing me to deliver measurable value to customers. I look forward to the opportunity to contribute to your team and help Veeam continue its market leadership.

Sincerely,
[Your Name]

Sample Interview Questions

Describe a time when you identified a customer at risk of churn and successfully prevented it.

I noticed a key customer's usage dropping and proactively scheduled a health check. I discovered they were struggling with a new feature. I created a personalized training plan and set up regular check-ins, which improved adoption and renewed their contract.

How do you handle competing priorities when managing multiple enterprise accounts?

I use a CRM to track all accounts and prioritize based on factors like contract value, churn risk, and growth potential. I also communicate transparently with stakeholders about timelines and set realistic expectations.

Can you explain how you would approach a customer who is resistant to adopting new security features?

I would first understand their concerns by asking questions. Then I'd demonstrate the value through use cases and ROI analysis. I'd also engage their executive sponsor to align the adoption with their strategic goals.

How do you stay updated on the latest trends in data security and AI governance?

I regularly attend industry webinars, follow thought leaders on LinkedIn, and participate in certification programs like CISSP and AWS Solutions Architect. This helps me bring fresh insights to my customers.

Tell me about a successful upsell you achieved. What was your strategy?

For an existing customer, I analyzed their usage data and identified a need for additional AI governance features. I built a business case showing cost savings and risk reduction, then presented it to their CISO. The upsell closed within a quarter.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

#LI-KH1

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam’s Securiti AI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk and upsell opportunities; and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value.

What You’ll Do

Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels.
Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption.
Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings.
Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews.
Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders.
Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment.
Collaborate on adoption and expansion initiatives to drive customer success.
Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value.
Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.

What You’ll Bring

12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer).
Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications.
Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations.
Excellent communication, cross-functional collaboration, and stakeholder management skills.

What you’ll get

Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.

In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.

U.S. Geographic Zones & Compensation Ranges (TTC / OTE)

Zone 1: San Francisco Bay Area, New York City Boroughs

$175,300—$325,600 USD

Zone 2: Washington, California (excluding San Francisco Bay Area)

$160,800—$298,500 USD

Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona

$146,100—$271,400 USD

Zone 4: All other US locations

$127,200—$236,100 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

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