Customer Service Rep

Remote from: USA
Salary, yearly, USD: 40,000 - 40,000
Department: Customer Success
Employment type: Full Time,
Job posted: 2 Jul 2026
Apply before: 2 Aug 2026
Experience level: Entry-Level
Junior
Views / Applies: 27 / 0

For every customer ... a financial future imagined, planned and secured.

Financial Services
1909

AI Summary

This Customer Service Representative role at Mutual of Omaha involves handling inbound calls for group insurance products, resolving inquiries, and ensuring customer satisfaction. The position requires strong communication skills, the ability to multitask, and experience in a contact center environment. Training is provided, and the role follows set shifts. The company offers a competitive salary and benefits package. This is a remote opportunity within the US or Puerto Rico.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The job requires handling routine and complex inquiries but provides training and clear procedures, making it moderately easy for experienced customer service professionals.

Salary Analysis

AI Insight The offered salary of $40,000 per year is competitive and falls near the median for customer service representatives in the US market. The additional bonus and retirement benefits enhance the overall compensation package.

Core Skills Required

Customer Service Call Center Problem Solving Communication Insurance Active Listening Data Entry Time Management Team Collaboration Adaptability

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Service Representative position at Mutual of Omaha. With my experience in a contact center environment, I am confident in my ability to handle inbound calls efficiently and provide exceptional service. I possess strong communication skills and a commitment to resolving customer issues effectively.

I am eager to contribute to your team and uphold the company's reputation for excellent service. Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with the needs of your team.

Sample Interview Questions

Can you describe a time when you handled a difficult customer and how you resolved the issue?

In my previous role, a customer was upset about a billing error. I listened actively, apologized, and researched the issue. I corrected the error and followed up to ensure satisfaction, which turned the situation into a positive experience.

How do you prioritize tasks when handling multiple calls or inquiries?

I assess urgency and complexity, handle urgent issues first, and use notes to track follow-ups. I also utilize system tools to organize my workflow and ensure timely responses.

Are you comfortable working in a fast-paced environment with set schedules?

Yes, I thrive in fast-paced settings. I am used to managing high call volumes while maintaining quality. I am flexible with shifts and committed to reliable attendance.

How do you stay updated on product knowledge and company policies?

I take advantage of training sessions, read updates, and ask supervisors for clarification. I also take notes and use resources to ensure accurate information.

Why do you want to work for Mutual of Omaha?

Mutual of Omaha has a strong reputation for customer service and employee benefits. I am drawn to the company's values and the opportunity to grow within a supportive team environment.

As a Workplace Solutions Customer Service Representative, you will provide exceptional service to our policyholders and providers by efficiently handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience. In this role, you’ll support a wide range of customer needs across our Group Insurance products, including Disability, Life, Accident, Critical Illness, Hospital Indemnity, and Paid Leave—ranging from straightforward policy questions to more complex claim related inquiries. You’ll use multiple internal systems and resources to investigate, resolve, and communicate solutions effectively. Your ability to listen, analyze information, and communicate clearly will be essential in helping customers understand their benefits, resolve concerns, and feel confident in the service they receive.

Training is held Monday through Friday, 8:00 AM – 4:30 PM CST.

Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM CST / 10:00 AM – 6:30 EST

WHAT WE CAN OFFER YOU:

Hourly Wage: $20.50, plus annual bonus opportunity,
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU’LL DO:

Handle inbound calls in a fast‑paced environment, delivering excellent customer service for routine inquiries and assisting with complex cases as needed.
Research and analyze incoming inquiries to resolve customer issues using relevant systems and policies.
Make outgoing calls to gather information on inquiries not readily available in systems.
Stay current on company, industry changes, and relevant regulations to ensure compliance and effectiveness.
Utilize service recovery techniques to turn complaints into opportunities for business growth and retention.

WHAT YOU’LL BRING:

Experience in a customer service or contact center environment.
Excellent oral and written communication skills, with strong decision-making and analytical abilities.
Demonstrated telephone skills, providing quality customer service consistently.
Reliable attendance and flexibility to work various shifts, including overtime.
Proficient in computer systems and keyboarding, with a focus on detail orientation.
Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction.
You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

Strong planning and organizational skills with the ability to prioritize effectively.
Basic product knowledge relevant to the assigned area.
Familiarity with medical terminology.

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.

Stay Safe from Job Scams
Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from ‘@mutualofomaha.com.’ We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely!

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