Help Desk Support Services Specialist

Remote from: USA
Salary, yearly, USD: 80,300 - 133,700
Department: Technical Support
Employment type: Full Time,
Job posted: 3 Jul 2026
Apply before: 3 Aug 2026
Experience level: Senior
Views / Applies: 37 / 1

ManTech delivers technology-driven innovation, develops game-changing solutions, and delivers mission-focused technologies for defense and federal civilian agencies.

Defense & Space
1968

Actively Hiring

AI Summary

MANTECH International Corporation seeks a Help Desk Support Services Specialist (Tier II/III) to support the USACE PROMIS Program. This fully remote role requires an active Secret clearance and 7+ years of IT experience. Responsibilities include resolving complex technical anomalies, cross-functional collaboration, and system optimization. Preferred skills include PL/SQL, Oracle APEX, Oracle DBA, and ETL tools. The role offers a competitive salary range of $80,300-$133,700 per year.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires 7+ years of experience, a Secret clearance, and expertise in advanced technologies like Oracle and ETL, making it challenging but not the highest level.

Salary Analysis

AI Insight The offered salary range of $80,300-$133,700 is competitive for a Tier II/III Help Desk role with a Secret clearance and specialized technical skills, aligning well with market rates for such positions.

Core Skills Required

Help Desk Support Tier II/III Support Secret Clearance PL/SQL Oracle APEX Oracle DBA ETL Tools Performance Tuning ITIL Security+

Cover Letter Sample

I am writing to express my strong interest in the Help Desk Support Services Specialist position at MANTECH International Corporation. With over seven years of progressive IT support experience and an active Secret clearance, I am confident in my ability to provide advanced technical resolution for complex anomalies within the USACE PROMIS Program.

My expertise includes PL/SQL, Oracle APEX, Oracle DBA, and ETL tools, which align directly with your requirements. I have a proven track record of collaborating across engineering teams to restore critical services and implement permanent fixes.

I am eager to contribute to MANTECH's mission of delivering innovative solutions to national security challenges. Thank you for considering my application.

Sample Interview Questions

Describe your experience with Oracle APEX and PL/SQL in a help desk or support role.

I have used Oracle APEX to build and troubleshoot custom applications, and I am proficient in PL/SQL for querying and data manipulation. In my previous role, I resolved issues by simulating user problems in a test environment and applying SQL fixes.

How do you prioritize and handle multiple high-severity incidents simultaneously?

I assess each incident based on business impact and urgency, following ITIL guidelines. I communicate with stakeholders and escalate when necessary, ensuring that critical issues are resolved first while maintaining transparency.

Can you explain how you collaborate with cross-functional teams like network services or software engineering?

I actively participate in daily stand-ups and incident bridges, clearly documenting issues and sharing diagnostic data. I work with network and software teams to identify root causes and implement coordinated solutions.

What steps do you take to stay current with evolving technologies relevant to this role?

I regularly read industry blogs, take online courses, and pursue certifications like CompTIA Security+. I also attend webinars on Oracle updates and new ETL tools to ensure I can support emerging requirements.

Describe a time you resolved a particularly complex technical issue that required deep analysis.

Once, a recurring performance issue was traced to a flawed ETL process. I recreated the issue, analyzed logs, and collaborated with the development team to optimize the data flow, reducing incident frequency by 40%.

General information

Requisition #

R69112

Locations

USA-Remote Work

Posting Date

07/02/2026

Security Clearance Required

Secret

Remote Type

Fully Remote

Time Type

Full time

Description & Requirements

Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology. Since 1968, MANTECH has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now—be extraordinary at MANTECH!

MANTECH seeks a motivated, career and customer-oriented Help Desk Support Services Specialist (Tier II/III) to join our team. This is a remote position.

Are you ready to support the systems that build and protect our nation’s infrastructure? As a Help Desk Support Services Specialist (Tier II/III) for the United States Army Corps of Engineers (USACE) PROMIS Program, you will serve as a critical technical escalation point. Leveraging a strong technical background, you will focus on resolving complex technical anomalies, collaborating across specialized engineering teams to rapidly restore services, and diagnosing root-cause issues to ensure uninterrupted mission success.

Responsibilities include but are not limited to:

Advanced Incident Resolution: Address and resolve complex technical problems escalated beyond Tier II/III help desk support.
Cross-Functional Collaboration: Partner closely with network services, software systems engineering, and applications development teams to restore critical services and eliminate core system bottlenecks.
Problem Simulation: Recreate and simulate user-reported problems in test environments to diagnose unique operating difficulties and implement permanent fixes.
System Optimization: Analyze recurring trends to recommend systems modifications that reduce user friction and enhance overall PROMIS system performance.
Technical Stewardship: Provide high-touch, day-to-day technical guidance to end-users across diverse PC, server, and mainframe environments.
Continuous Learning: Maintain cutting-edge currency and the highest level of technical skill in your field to adapt to evolving PROMIS requirements.

Minimum Qualifications:

High School Diploma/GED combined with 7+ years of progressively responsible experience in Information Technology (IT) support.
Proven track record of successfully handling complex, high-tier technical problems escalated by junior IT support staff.
Substantial experience troubleshooting, diagnosing, and resolving issues across a wide array of enterprise environments and multi-tiered applications.
Demonstrated ability to independently stay ahead of current technology trends to proactively address evolving user requests.
Experience with the following: (PL/SQL, Oracle APEX, Oracle Database Administration (DBA) fundamentals, ETL tools (e.g., Oracle Data Integrator, Informatica), and Performance Tuning)

Preferred Qualifications:

Relevant industry certifications such as CompTIA A+, Network+, or Security+.
Familiarity with the Sponsor’s primary cyber risk and compliance automation tools.

Clearance Requirements:

Must hold an active Secret clearance.

Physical Requirements:

Must be able to remain in a stationary position for at least 50% of the workday.
Occasional movement within an office setting to access file cabinets, office machinery, and collaborative spaces.
Frequently communicates with co-workers, management, and USACE customers; must be capable of delivering technical presentations and exchanging precise, accurate information.

The projected compensation range for this position is $80,300.00-$133,700.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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