(fluent English & Spanish) Customer Support Consultant

Remote from: LATAM
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 5 Jul 2026
Apply before: 5 Aug 2026
Experience level: Midweight
Views / Applies: 144 / 3

Global leader in premium outsourced support for innovative tech companies.

Outsourcing/Offshoring
2010

AI Summary

This is a remote Customer Support Consultant role requiring fluency in English and Spanish. The position involves providing outstanding support via phone, chat, and email, building customer relationships, and meeting KPIs. Candidates need at least 6 months of customer support experience and proficiency with CRM systems. The company offers a fixed schedule, international environment, and compensation in USD. It's an opportunity to work in a multicultural team with a people-first management approach.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires bilingual fluency, CRM experience, and strong problem-solving skills but is entry-level with only 6 months experience needed.

Salary Analysis

AI Insight The salary for this role was not specified. Based on market data for bilingual customer support roles, the median is around $40,000 USD. The compensation is competitive for remote positions, especially with fixed schedules.

Core Skills Required

English Spanish Customer Support CRM Communication Problem-solving Remote Work Bilingual KPI Technical Support

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Support Consultant position at SupportYourApp. With my fluent English and Spanish skills and over six months of customer support experience, I am confident in my ability to deliver excellent service. I am adept at using CRM systems and thrive in remote, multicultural environments. Your people-first approach and focus on employee development align with my career goals. I look forward to contributing to your team.

Sincerely, [Your Name]

Sample Interview Questions

How do you handle a difficult customer call?

I remain calm and listen actively to understand the issue. I empathize with the customer, apologize for any inconvenience, and work to find a solution promptly. If needed, I escalate to a senior team member.

Describe your experience with CRM systems.

I have used CRM platforms like Salesforce and Zendesk to track customer interactions, manage tickets, and maintain records. I am comfortable learning new systems quickly.

How do you prioritize multiple customer requests?

I assess urgency and impact. For example, a system outage gets priority over a simple query. I use time management techniques and communicate expected response times to customers.

Why are you interested in working remotely?

I enjoy the flexibility and autonomy remote work offers. I have a dedicated workspace and strong internet connection. I am self-disciplined and can maintain work-life balance.

How do you ensure data security when handling customer information?

I follow company protocols, use secure systems, and never share passwords. I am aware of data protection regulations like GDPR and handle sensitive data with care.

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Deliver outstanding customer support via phone calls, chats, and emails;
Address customer inquiries;
Build strong and lasting customer relationships;
Keep up with evolving tools and technology;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deep understanding of client solutions and meet KPI;
Support internal teams to resolve operational challenges.

What you need to succeed in this role:

Ecxellent Spanish and English communication skills (at least C1 for both speaking and writing);
At least 6 months of experience in customer support role;
Experience with CRM systems;
Basic MS Office profieciency;
Strong analytical thinking and research skills;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

Fixed schedule: Monday–Friday, 9 AM–5 PM CST;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Apply now >