Senior Customer Service Manager

Remote from: USA
Salary, yearly, USD: 119,600 - 199,400
Department: Customer Success
Employment type: Full Time,
Job posted: 8 Jul 2026
Apply before: 8 Aug 2026
Experience level: Senior
Views / Applies: 40 / 2

GE Vernova is purpose-built to electrify and decarbonize the world, uniquely positioned with a scope and scale of solutions to accelerate the energy transition.

Oil & Energy
2024

Actively Hiring

AI Summary

This Senior Customer Service Manager role involves acting as the primary customer contact for field services and maintenance in the power generation industry. The position requires specialized knowledge in power plant operations, contract performance management, and leading cross-functional teams. Responsibilities include resolving complex issues, influencing strategy, and ensuring timely service delivery with moderate autonomy. The ideal candidate has a Bachelor's degree and at least 5 years of experience in power generation field services. This role offers competitive compensation and is based near California or Houston with minimal travel.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires specialized knowledge, high operational judgment, and leadership of projects, but still operates within policy frameworks, making it a difficulty level 4.

Salary Analysis

AI Insight The offered salary range of $119,600 to $199,400 is competitive, with a median of $159,500. This is above the typical market range for senior customer service managers, reflecting the specialized power generation field service requirements.

Core Skills Required

Customer Service Management Field Service Operations Power Generation Contract Management Project Management Technical Support Leadership Communication Problem Solving Operations Management

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Senior Customer Service Manager position at GE Vernova. With over 5 years of experience in power generation field services and contract performance management, I have a proven track record of resolving complex customer issues and leading cross-functional teams. My ability to interpret business challenges and recommend best practices aligns well with the requirements of this role.

I am excited about the opportunity to serve as the single point of contact for customers in the assigned region, ensuring timely and satisfactory resolution of concerns. My leadership skills and commitment to operational excellence will enable me to contribute effectively to your team.

Thank you for considering my application. I look forward to discussing how my experience and skills can benefit GE Vernova.

Sincerely, [Your Name]

Sample Interview Questions

How do you handle a situation where a customer is dissatisfied with the resolution of a technical issue?

I would first listen actively to understand the customer's concerns, acknowledge their frustration, and apologize for any inconvenience. Then I would investigate the issue thoroughly, coordinate with the relevant technical teams to find a solution, and ensure timely follow-up. I would also document the issue to prevent recurrence.

Describe your experience with managing field service contracts.

I have managed field service contracts for power generation equipment, ensuring compliance with SLA terms, optimizing resource allocation, and monitoring performance metrics. I have also negotiated contract renewals and handled disputes by collaborating with legal and finance teams.

How do you prioritize multiple customer issues with varying urgency?

I assess the impact of each issue on operations and safety, categorize them by severity, and allocate resources accordingly. I communicate transparently with customers about expected resolution times and escalate critical issues to senior management when necessary.

Give an example of a time you led a project to improve service delivery.

I led a project to implement a new ticketing system that reduced response times by 20%. I coordinated with IT, trained the team, and established KPIs to track progress. The project was completed on time and within budget.

How do you stay updated with industry trends in power generation?

I regularly attend industry conferences, subscribe to trade publications, and participate in webinars. I also engage with professional networks and encourage my team to share insights from their field experiences.

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers’ site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts the team’s ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

Job Description

Roles and Responsibilities

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area –
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
Has ability to assess quality of information given and ask pertinent questions to stakeholders.
Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
Uses multiple internal and some external sources outside of own function to help arrive at a decision.
May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
Communicates difficult concepts and may influence others’ options on particular topics. May guide others to consider a different point of view.

Eligibility Requirements:

Qualified candidate can be located within 1-2 states from our primary location in California or Houston, TX.
Willingness and ability to travel less than 25% of the time.

Required Qualifications

Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry)
Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.

Desired Characteristics

Power Plant Operational/Outage and Project Management Experience.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute program.
Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote – This is a remote position

For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on July 08, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

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