About this role.
Luna Physical Therapy is hiring a part-time Patient Onboarding Associate for its call center. The role involves managing patient registration, scheduling, and communication via phone and email. Candidates need 1 year of office admin experience and strong customer service skills. The position is remote but only available in select US states. It requires working in a fast-paced, metrics-driven environment.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
2/5Pace & Pressure
5/5Autonomy Level
2/5Communication Load
3/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Patient Onboarding Associate position at Luna Physical Therapy. With over a year of office administration experience and strong customer service skills, I am confident in my ability to manage patient scheduling and registration efficiently.
I thrive in fast-paced, metrics-driven environments and am adept at using Google Suite and handling high call volumes. My attention to detail and empathetic communication style ensure accurate data entry and positive patient interactions.
I am particularly drawn to Luna's mission to improve access to physical therapy through technology. I look forward to contributing to your team. Thank you for considering my application.
Sincerely, [Your Name]
Sample interview questions
I stay calm and listen actively to understand their concern. I apologize for any inconvenience and assure them I will help. I then try to resolve the issue promptly or escalate if needed, ensuring the patient feels heard and valued.
In my previous office admin role, I used a scheduling system to book appointments, manage cancellations, and send reminders. I am comfortable with high-volume scheduling and ensuring accuracy to avoid double-booking.
I assess urgency and importance. For example, incoming calls take priority, but I also complete data entry between calls. I use checklists and stay organized to meet productivity metrics.
I admire Luna's mission to make physical therapy accessible. I want to be part of a team that uses technology to improve patient care. The remote, flexible schedule also appeals to me.
I double-check information after entry, use system validation when available, and focus on detail. I also ask clarifying questions if something seems off. In my last job, I maintained a 99% accuracy rate.
- Mon–Fri: 10:00 AM–2:00 PM PST | 12:00 PM–4:00 PM CT | 1:00 PM–5:00 PM ET
- Thu–Mon: 9:00 AM–1:00 PM PST | 11:00 AM–3:00 PM CT | 12:00 PM–4:00 PM ET
Key Responsibilities
Requirements:
- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
- Please Note:
- While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
- We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
- To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.
What we can offer you:
- Part time hours – Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
Additional Information
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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