Customer Service Representative

Remote from: USA
Salary, yearly, USD: 36,000 - 64,000
Department: Customer Success
Employment type: Full Time,
Job posted: 12 Jul 2026
Apply before: 12 Aug 2026
Experience level: Midweight
Views / Applies: 48 / 1

Built for Better Health

Insurance
1974

AI Summary

This is a remote Customer Service Representative position at Optum, a healthcare company. The role involves managing administrative intake of members, scheduling peer reviews, and handling inquiries from providers. It requires working full-time with flexible shifts between 10:30 am and 7:00 pm CST. The job demands high volume, multitasking, and strong computer skills. It offers a comprehensive benefits package and career development opportunities.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role is entry-level with clear procedures and minimal technical complexity, but it requires effective multitasking and customer service skills in a high-volume environment.

Salary Analysis

AI Insight The offered salary range of $18-$32 per hour ($36k-$64k yearly) is competitive for a healthcare customer service role, especially with remote flexibility. The median of $50k aligns well with market rates for experienced representatives.

Core Skills Required

Customer Service Healthcare Remote Work Phone Support Microsoft Office Multitasking Time Management Administrative Skills Provider Relations Scheduling

Cover Letter Sample

I am excited to apply for the Customer Service Representative position at Optum. With over two years of customer service experience in office environments, I am proficient in handling high-volume calls and administrative tasks while ensuring accuracy and efficiency.

My remote work experience has honed my ability to stay productive and organized independently. I am skilled in using Microsoft Office tools and navigating multiple systems simultaneously, which are crucial for this role.

I am drawn to Optum's mission of improving health outcomes and connecting people with care. I am confident that my adaptability and commitment to excellent service will make me a valuable addition to your team.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with the needs of your organization.

Sample Interview Questions

Describe your experience handling high-volume phone calls in a customer service role. How do you manage stress and maintain quality?

I have handled 50+ calls daily in my previous role. I prioritize active listening and use a note-taking system to keep track of details. Taking short breaks between calls helps me reset and stay focused.

Can you give an example of a time you had to multitask while on a call? How did you handle it?

While assisting a customer, I often need to navigate multiple systems simultaneously. For instance, I would verify account information while scheduling a call-back. I stay organized by keeping tabs open and using quick reference guides.

This role requires flexibility with shifts between 10:30 am and 7:00 pm CST. Are you able to work any of those hours, including occasional overtime?

Yes, I am available to work any shift within that window and can adjust my schedule for overtime if needed. I understand the importance of flexibility in a customer service environment.

How do you ensure accuracy when entering data or scheduling appointments over the phone?

I repeat information back to the caller to confirm details and double-check entries before saving. I also use verification prompts in the system to catch errors.

What experience do you have with healthcare insurance or medical terminology?

I have experience working with health insurance claims and referrals in a previous role. I am familiar with terms like PCP, prior authorization, and copay. I am eager to expand my knowledge through training.

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time (40 hours / week) Monday – Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 10:30 am – 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 2 – 3 weeks of on-the-job training. The hours during training will be based off their schedule.

Primary Responsibilities:

Manage administrative intake of members
Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / OR providers
Scheduling incoming and outgoing peer to peer reviews
Handle resolution / inquiries from providers
Other duties as assigned

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with providers over the phone. You also must be able to work a flexible schedule and proactively multi-task.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent years of work experience
Must be 18 years of age OR older
2+ years of customer service experience in an office, administrative, clerical environment using phones and computers as primary job tools
Experience working remotely from home
Experience with computers and Windows based programs including MS Word, Excel (view, filter, sort) and Outlook
Ability to work full time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 10:30 am – 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

Experience working within the health care Industry and with health care insurance
Experience working in a hospital, physician’s office OR medical clinic setting
Experience working in a call center

Telecommuting Requirements:

Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 – $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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