Customer Success Specialist

Remote from: Poland
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 12 Jul 2026
Apply before: 12 Aug 2026
Experience level: Midweight
Views / Applies: 25 / 3

The commerce technology company powering payments and growth for the new global economy.

Financial Services
2005

AI Summary

Payoneer is seeking a Customer Success Specialist to manage and grow a large portfolio of client relationships through a mix of 1-1 interactions and outbound-led, multi-channel strategies. The role focuses on retention, cross-selling, and upselling by proactively identifying business needs and opportunities. Key responsibilities include cold calling, designing lifecycle campaigns, leading webinars, and owning the end-to-end commercial process from demo to closing. Candidates need a bachelor's degree, fluency in English and Ukrainian, and 2+ years of experience in account management or sales, with strong analytical and communication skills. The position requires high-volume outbound experience and familiarity with CRM tools like Salesforce.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires a bachelor's degree, 2+ years of experience, bilingual fluency, and proven ability in high-volume outbound and consultative selling, making it moderately challenging but not extremely difficult.

Salary Analysis

AI Insight No salary was provided in the listing. Based on US market data for Customer Success Specialists with 2+ years of experience, the median salary is approximately $70,000, with a typical range of $45,000 to $95,000. This estimate accounts for the bilingual requirement and industry (fintech).

Core Skills Required

Customer Success Account Management Sales Outbound Prospecting CRM Salesforce Cross-selling Upselling Business Development Bilingual

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Customer Success Specialist position at Payoneer. With over 3 years of experience in account management and business development within the fintech space, I have developed a proven ability to drive retention and revenue growth through proactive, data-driven engagement strategies. My fluency in both English and Ukrainian, coupled with my expertise in CRM platforms like Salesforce, aligns perfectly with the requirements of this role.

In my previous role at XYZ Corp, I successfully managed a portfolio of 200+ mid-market clients, achieving a 95% retention rate and increasing cross-sell revenue by 30% through targeted outreach and educational webinars. I thrive in high-volume outbound environments and am comfortable handling cold calls and complex negotiations to close long-term agreements. Payoneer's mission to connect underserved businesses to the global economy resonates deeply with me, and I am eager to contribute to your team's success.

Thank you for considering my application. I look forward to discussing how my skills can support Payoneer's continued growth.

Sincerely,
[Your Name]

Sample Interview Questions

Can you describe a time you managed a large portfolio of clients and successfully increased retention?

In my previous role, I managed a portfolio of 300 clients. I segmented them by usage and risk, then created targeted email campaigns and one-on-one check-ins for at-risk accounts. This resulted in a 10% increase in retention over six months.

How do you approach cold calling and outbound outreach to engage new or inactive customers?

I research the client's business beforehand, personalize my pitch to address their specific challenges, and aim to provide value in the first call. I use a consultative approach, asking questions to uncover needs, and follow up with relevant resources.

Describe your experience with CRM tools like Salesforce and how you use data to drive commercial outcomes.

I use Salesforce to track customer interactions, set reminders for follow-ups, and analyze pipeline data. For example, I created dashboards to identify cross-sell opportunities based on product usage patterns, leading to a 15% increase in upsell conversions.

How would you design a multi-channel strategy to re-engage a segment of customers who haven't used our services in 6 months?

I would start by segmenting these customers by industry or past usage. Then, I'd launch a sequence: an email with a case study, a LinkedIn message, and a cold call. I'd track open rates and response rates to optimize the approach.

Can you give an example of how you handled a difficult negotiation to close a long-term agreement?

A client was hesitant to sign a multi-year contract due to budget constraints. I worked with them to identify their key pain points and offered a phased implementation with discounted pricing for the first year. We ultimately signed a 2-year deal with performance milestones.

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

What you’ll do:

This role operates in mix between 1-1 with top clients and a 1-to-many, outbound-led model, managing a large customer portfolio through a combination of automation, lifecycle triggers, and targeted commercial engagement.

Manage and grow large pool of existing client relationships, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities.
Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies
Perform outbound outreach, including cold calls, identify opportunities, activate customers, and drive commercial outcomes
Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively.
Drive retention, and cross-selling initiatives. Identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings.
Build success stories, case studies, and business reports to showcase impact and support internal and external alignment.
Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio.
Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements.

What we’re looking for:

Bachelor’s degree, preferably in business or engineering
Fluent in English and Ukrainian
2+ years of account management, sales, business development or other relevant experience
Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
Strong written and verbal communication skills
Ability to present a business case to key stakeholders
High level of organization, focus, and ability to work under pressure

Extra Points we need from you:

· High-volume- outbound environment experience, comfortable handling large outreach volumes.

· Experience with CRM platforms like Sales Force and expertise in sales reporting.

· Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms.

· Proven track record in working with international clients across diverse industries.

· Experience selling B2B solutions in a highly consultative manner.

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Apply now >