Customer Service Representative (Remote GA)

Remote from: USA
Salary, yearly, USD: 38,000 - 38,000
Department: Customer Success
Employment type: Full Time,
Job posted: 12 Jul 2026
Apply before: 12 Aug 2026
Experience level: Entry-Level
Junior
Views / Applies: 35 / 4

About company

About Oscar

To make a healthier life accessible and affordable for all.

Insurance
2012

Actively Hiring

AI Summary

Oscar Health is hiring a remote Customer Service Representative based in Georgia to join their Member and Provider Services team. This volume-driven role involves handling customer interactions and back-office tasks, ensuring service delivery and quality standards. The position requires 1+ years of customer-focused experience and 6+ months of healthcare experience, with a high school diploma or GED. Bilingual Spanish-English skills are a bonus. The role offers a set pay rate of $19.00 per hour, annualizing to $38,000, plus benefits.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires only 1+ years of customer service experience and 6 months healthcare experience, making it suitable for entry-level candidates, hence a lower difficulty rating.

Salary Analysis

AI Insight The offered salary of $38,000 annually is competitive within the market range for customer service roles, especially for a remote position based in Georgia. The market median for similar roles is around $37,500, so this offer is on par with industry standards.

Core Skills Required

Customer Service Healthcare Remote Work Member Services Provider Relations Data Entry Bilingual (Spanish) Problem Solving Communication Google Suite

Cover Letter Sample

I am excited to apply for the Customer Service Representative position at Oscar Health. With over two years of experience in high-volume customer service roles, I have developed strong communication and problem-solving skills that align with the demands of this position. My background includes managing member inquiries and resolving issues efficiently, ensuring high satisfaction levels.

I have six months of healthcare experience, which has given me a foundational understanding of industry regulations and member needs. I am proficient in Google Suite and adept at data entry, ensuring accuracy in all tasks. Additionally, I am bilingual in Spanish and English, allowing me to support diverse member populations effectively.

I am particularly drawn to Oscar's mission of transforming healthcare through technology and member-centric focus. I am confident that my ability to manage caseloads, collaborate with teams, and maintain compliance with PHI standards will make me a valuable asset to your team. Thank you for considering my application.

Sample Interview Questions

Describe a time when you had to handle a difficult customer interaction. How did you resolve it?

In a previous role, a customer was upset about a billing error. I remained calm and empathetic, listened to their concerns, and investigated the issue. I found the error, corrected it, and followed up to ensure the customer was satisfied. This experience taught me the importance of active listening and timely follow-through.

How do you prioritize tasks when managing a high-volume caseload?

I prioritize based on urgency and impact. I use a task management system to track deadlines and categorize tasks. For example, I handle time-sensitive issues like member complaints first, then move to routine administrative tasks. I also communicate with my team to ensure alignment on priorities.

What experience do you have in the healthcare industry, and how does it prepare you for this role?

I have six months of experience working in a healthcare call center, where I handled inquiries about insurance coverage and claims. This gave me knowledge of HIPAA regulations and medical terminology, and taught me to navigate complex systems to find accurate information for members.

How would you handle a situation where you don't know the answer to a member's question?

I would be honest and assure the member that I will find the information. I would consult available resources, such as internal knowledge bases or a supervisor, to get the correct answer. Then I would follow up with the member promptly. This approach builds trust and ensures accuracy.

Why do you want to work for Oscar Health specifically?

I admire Oscar's innovative approach to health insurance, using technology to simplify the member experience. I want to be part of a company that prioritizes member satisfaction and continuous improvement. The opportunity to work remotely also aligns with my work preferences, and I believe my skills fit well with the team.

Hi, we’re Oscar. We’re hiring a Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report into the Concierge Operations Manager.

Work Location:

This is a remote position, open to candidates who reside in Georgia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency:

The set pay rate for this role is $19.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities:

Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
Form working relationships with all partners.
Support the leadership team by identifying issues through established escalation pathways
Monitor and track the health of all assigned work-in-progress issues.
Escalate and resolve issues to ensure appropriate turnaround times
Participate in process improvement projects
Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
Compliance with all applicable laws and regulations
Other duties as assigned

Requirements:

1+ years of experience in a high-volume or customer-focused setting.
6+ Months of healthcare experience
High school diploma or GED

Bonus points:

Strong quantitative or analytical skills focused on identifying or solving problems
Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
Experience manipulating and entering accurate data
Advanced Google Suite or Microsoft Office capabilities

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care — an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

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