About this role.
This is a remote Customer Service Representative role at Oscar Health, a tech-focused health insurance company. The position involves handling member and provider inquiries via multiple channels, managing a caseload, and following standard operating procedures. The role requires 1+ year of customer service experience and 6+ months of healthcare experience. It is a volume-driven, production-based role with a focus on service delivery and compliance. The position offers a fixed hourly rate of $19.00, equating to $38,000 annually, and is open to candidates residing in Texas.
Role DNA
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Job Complexity
2/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
4/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Customer Service Representative position at Oscar Health. With over a year of experience in high-volume customer service and a strong background in healthcare, I am confident in my ability to deliver exceptional support to members and providers. My bilingual skills in Spanish and English, along with my proficiency in Google Suite, make me well-suited for this remote role. I thrive in fast-paced environments and am committed to upholding compliance standards. I look forward to contributing to Oscar's mission of transforming healthcare.
Sincerely,
Your Name
Sample interview questions
In my previous role, a customer was frustrated about a billing issue. I listened actively, empathized with their situation, and investigated the problem. I identified an error in the system, corrected it, and followed up to ensure the issue was resolved. The customer appreciated my patience and thoroughness.
I prioritize based on urgency and impact. For example, I categorize tasks by deadlines and complexity, addressing time-sensitive issues first. I also use tools like spreadsheets to track progress and ensure nothing falls through the cracks.
I have completed HIPAA training and understand the importance of protecting PHI. In my previous role, I handled sensitive patient information and strictly followed protocols to ensure confidentiality.
I would be honest and let the member know I need to research their question. I would then consult available resources or escalate to a supervisor if needed, ensuring I provide accurate information in a timely manner.
I admire Oscar's innovative approach to healthcare and focus on technology. I want to be part of a team that prioritizes member experience and uses data-driven solutions. This role aligns with my skills and passion for helping others.
Hi, we’re Oscar. We’re hiring a Customer Service Representative to join our Member and Provider Services team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.
You will report into the Concierge Operations Manager.
Work Location:
This is a remote position, open to candidates who reside in Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote
Pay Transparency:
The set pay rate for this role is $19.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.
Responsibilities:
- Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
- Form working relationships with all partners.
- Support the leadership team by identifying issues through established escalation pathways
- Monitor and track the health of all assigned work-in-progress issues.
- Escalate and resolve issues to ensure appropriate turnaround times
- Participate in process improvement projects
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
- Compliance with all applicable laws and regulations
- Other duties as assigned
Requirements:
- 1+ years of experience in a high-volume or customer-focused setting.
- 6+ Months of healthcare experience
- High school diploma or GED
Bonus points:
- Strong quantitative or analytical skills focused on identifying or solving problems
- Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
- Experience manipulating and entering accurate data
- Advanced Google Suite or Microsoft Office capabilities
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care — an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.
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