About this role.
Oscar Health is hiring a remote Customer Service Representative in Arizona to support members and providers. This volume-driven role involves handling customer interactions and back office tasks following standard operating procedures. The ideal candidate has 1+ years of customer-focused experience and 6+ months of healthcare experience. Bilingual Spanish/English skills are a plus but not required. The position offers a set pay rate of $19 per hour with benefits and paid time off.
Role DNA
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Job Complexity
2/5Pace & Pressure
4/5Autonomy Level
2/5Communication Load
4/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am writing to apply for the Customer Service Representative position at Oscar Health. With over a year of experience in high-volume customer service and six months in healthcare, I am confident in my ability to excel in this role. I am skilled in managing caseloads, maintaining service quality, and communicating effectively with members and providers.
I am particularly drawn to Oscar's mission to transform healthcare through technology and member focus. My bilingual Spanish/English abilities and attention to detail would allow me to contribute to your team's success. I am eager to bring my problem-solving skills and dedication to patient-centered care to Oscar.
Thank you for considering my application. I look forward to the opportunity to discuss how my background aligns with your needs.
Sincerely,
Your Name
Sample interview questions
In my previous role at a call center, I handled an average of 60 calls per day. I maintained quality by actively listening, using predefined scripts, and documenting issues accurately. I prioritized efficiency by utilizing system shortcuts and keeping call durations within targets.
HIPAA requires safeguarding patients' medical records and personal health information. I would only access PHI on a need-to-know basis, ensure secure storage and transmission, and verify identity before sharing information. I would report any breaches immediately.
A member was frustrated about a denied claim. I empathized, reviewed the policy details, and discovered a coding error. I contacted the provider to correct it, followed up to ensure reprocessing, and called the member back to confirm resolution. They thanked me for my persistence.
I use a ticketing system to track each case and set reminders for follow-ups. I prioritize based on urgency and impact, and I batch similar tasks to streamline workflow. Daily checklists help me ensure nothing slips through the cracks.
I admire Oscar's innovative approach to health insurance, using technology to improve member experience. The focus on transparency and member advocacy aligns with my values. I am excited to contribute to a team that truly puts members first.
Hi, we’re Oscar. We’re hiring a Customer Service Representative to join our Member and Provider Services team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.
You will report into the Concierge Operations Manager.
Work Location:
This is a remote position, open to candidates who reside in Arizona. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote
Pay Transparency:
The set pay rate for this role is $19.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.
Responsibilities:
- Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
- Form working relationships with all partners.
- Support the leadership team by identifying issues through established escalation pathways
- Monitor and track the health of all assigned work-in-progress issues.
- Escalate and resolve issues to ensure appropriate turnaround times
- Participate in process improvement projects
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
- Compliance with all applicable laws and regulations
- Other duties as assigned
Requirements:
- 1+ years of experience in a high-volume or customer-focused setting.
- 6+ Months of healthcare experience
- High school diploma or GED
Bonus points:
- Strong quantitative or analytical skills focused on identifying or solving problems
- Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
- Experience manipulating and entering accurate data
- Advanced Google Suite or Microsoft Office capabilities
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care — an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.
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