Bilingual Customer Service Representative (Remote AZ)

Remote from: USA
Salary, yearly, USD: 38,000 - 38,000
Department: Customer Success
Employment type: Full Time,
Job posted: 12 Jul 2026
Apply before: 12 Aug 2026
Experience level: Entry-Level
Junior
Views / Applies: 62 / 2

About company

About Oscar

To make a healthier life accessible and affordable for all.

Insurance
2012

Actively Hiring

AI Summary

Oscar Health is hiring a Bilingual Customer Service Representative to join their Member and Provider Services team. This remote role involves handling customer interactions and back office tasks, requiring bilingual proficiency in Spanish and English. The position is volume-driven and production-based, with a focus on delivering high-quality service while following standard operating procedures. Candidates need 1+ years of customer-facing experience and 6+ months of healthcare experience. The role offers a set pay rate of $19.00 per hour, with an additional $1.00 per hour for bilingual skills.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role is entry-level with clear procedures and supports, making it easier to learn and perform. The difficulty is low due to structured tasks and team support.

Salary Analysis

AI Insight The offered salary of $38,000 per year ($19/hour) is slightly below the national median for bilingual customer service representatives, which ranges from $30,000 to $45,000. However, the additional $1.00 per hour for bilingual skills and benefits package make it competitive for entry-level roles in the healthcare industry.

Core Skills Required

Bilingual Customer Service Healthcare Remote Work Spanish English Data Entry Problem Solving Communication Team Collaboration

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Bilingual Customer Service Representative position at Oscar Health. With over two years of experience in high-volume customer service and a strong background in healthcare operations, I am confident in my ability to deliver exceptional support to members and providers. My bilingual proficiency in Spanish and English allows me to effectively communicate with diverse populations and resolve issues efficiently.

I am particularly drawn to Oscar's mission to transform healthcare through technology and member-focused service. In my previous role, I successfully managed caseloads, maintained productivity metrics, and contributed to process improvements. I am adept at navigating complex systems and ensuring compliance with regulatory standards.

Thank you for considering my application. I look forward to the opportunity to contribute to Oscar's team and help make healthcare simpler and more accessible.

Sincerely,
[Your Name]

Sample Interview Questions

Can you describe your experience handling high-volume customer inquiries in a fast-paced environment?

In my previous role at a call center, I handled an average of 60-80 calls per day, addressing billing and service issues. I used active listening and empathy to de-escalate situations and resolve problems within the first call. I also utilized CRM tools to track interactions and follow up on unresolved cases.

How do you ensure accuracy when entering data or processing information?

I double-check entries before submitting and use system validations to catch errors. I also take notes during calls to avoid relying on memory. In my last job, I maintained a 99% accuracy rate on data entry tasks by following a checklist and reviewing my work.

How do you handle a situation where you don't know the answer to a member's question?

I would apologize and assure the member I will find the correct information. I would consult available resources, such as knowledge bases or supervisors, and then follow up with the member promptly. I also take note of common questions to improve my own knowledge.

Can you give an example of a time you improved a process in your previous role?

I noticed that our team was spending too much time manually entering member data from emails. I proposed an automated template that integrated with our CRM, reducing entry time by 30%. My manager approved it, and it was adopted by the team.

Why do you want to work for Oscar Health specifically?

I admire Oscar's commitment to using technology to simplify healthcare. The focus on member experience aligns with my customer service philosophy. I also appreciate the emphasis on diversity and inclusion, which I believe creates a supportive work environment.

Hi, we’re Oscar. We’re hiring a Bilingual Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report to the Concierge Operations Manager.

Work Location:

This is a remote position, open to candidates who reside in Arizona. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency:

The set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities:

Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
Form working relationships with all partners.
Support the leadership team by identifying issues through established escalation pathways
Monitor and track the health of all assigned work-in-progress issues.
Escalate and resolve issues to ensure appropriate turnaround times
Participate in process improvement projects
Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
Compliance with all applicable laws and regulations
Other duties as assigned

Requirements:

Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
1+ years of experience in a high-volume or customer-focused setting.
6+ months of healthcare experience
High school diploma or GED

Bonus points:

Strong quantitative or analytical skills focused on solving problems
Experience manipulating and entering accurate data
Advanced Google Suite or Microsoft Office capabilities

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care — an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

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