About this role.
Oscar Health is hiring a Bilingual Customer Service Representative to join their Member and Provider Services team. This remote role involves managing customer interactions and back-office tasks in a high-volume environment. The position requires bilingual proficiency in Spanish and English, at least one year of customer service experience, and six months of healthcare experience. The pay rate is $19.00 per hour, with an additional $1.00 per hour upon successful completion of a bilingual assessment. The role offers employee benefits and monthly vacation accrual.
Role DNA
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Job Complexity
2/5Pace & Pressure
4/5Autonomy Level
2/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Bilingual Customer Service Representative position at Oscar Health. With my bilingual proficiency in Spanish and English and over two years of customer service experience, including six months in a healthcare setting, I am confident in my ability to deliver high-quality support to members, providers, and brokers. I thrive in fast-paced environments and am adept at managing caseloads while maintaining productivity and service standards.
My strong communication and problem-solving skills, combined with my attention to detail, make me a great fit for this role. I am particularly drawn to Oscar's mission of transforming healthcare through technology and member-centric services. I look forward to contributing to your team and helping members navigate their health insurance needs. Thank you for considering my application.
Sincerely,
[Your Name]
Sample interview questions
I would first listen empathetically to the member's concerns, then clearly explain their coverage in simple terms using both Spanish and English if needed. I would verify their understanding and follow up with any necessary documentation or assistance.
In my previous role as a customer service representative, I handled up to 60 calls per day. I prioritized urgent issues first, such as billing errors or appointment scheduling, and used a ticketing system to track less urgent tasks. I also communicated with my supervisor when workload became unmanageable.
I have six months of experience working in a health insurance call center where I assisted members with claims, eligibility, and benefits. I am familiar with HIPAA regulations, prior authorization processes, and common medical terms in both English and Spanish.
I double-check all entries before submitting and use tools like spreadsheets to track information. I also take notes during calls to avoid missing details. In my last role, I maintained a 99% accuracy rate on data entry tasks.
I admire Oscar's use of technology to simplify healthcare and its focus on member experience. My bilingual ability allows me to serve a diverse member base, ensuring Spanish-speaking members receive the same quality of care and understanding as English-speaking ones.
Hi, we’re Oscar. We’re hiring a Bilingual Customer Service Representative to join our Member and Provider Services team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.
You will report to the Concierge Operations Manager.
Work Location:
This is a remote position, open to candidates who reside in Georgia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote
Pay Transparency:
The set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.
Responsibilities:
- Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
- Form working relationships with all partners.
- Support the leadership team by identifying issues through established escalation pathways
- Monitor and track the health of all assigned work-in-progress issues.
- Escalate and resolve issues to ensure appropriate turnaround times
- Participate in process improvement projects
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
- Compliance with all applicable laws and regulations
- Other duties as assigned
Requirements:
- Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
- 1+ years of experience in a high-volume or customer-focused setting.
- 6+ months of healthcare experience
- High school diploma or GED
Bonus points:
- Strong quantitative or analytical skills focused on solving problems
- Experience manipulating and entering accurate data
- Advanced Google Suite or Microsoft Office capabilities
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care — an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.
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