Bilingual Customer Service Representative (Remote GA)

Remote from: USA
Salary, yearly, USD: 38,000 - 38,000
Department: Customer Success
Employment type: Full Time,
Job posted: 12 Jul 2026
Apply before: 12 Aug 2026
Experience level: Entry-Level
Junior
Views / Applies: 55 / 2

About company

About Oscar

To make a healthier life accessible and affordable for all.

Insurance
2012

Actively Hiring

AI Summary

Oscar Health is hiring a Bilingual Customer Service Representative to join their Member and Provider Services team. This remote role involves managing customer interactions and back-office tasks in a high-volume environment. The position requires bilingual proficiency in Spanish and English, at least one year of customer service experience, and six months of healthcare experience. The pay rate is $19.00 per hour, with an additional $1.00 per hour upon successful completion of a bilingual assessment. The role offers employee benefits and monthly vacation accrual.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight This role is entry-level to moderate difficulty, requiring bilingual skills and some healthcare experience but not extensive technical knowledge.

Salary Analysis

AI Insight The offered salary of $38,000 per year ($19/hr) is competitive for remote customer service roles in Georgia, especially with the potential bilingual premium. It falls slightly below the national median for bilingual CSR positions but is within market range.

Core Skills Required

Bilingual Customer Service Healthcare Spanish English Remote Work High Volume Data Entry Problem Solving Communication

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Bilingual Customer Service Representative position at Oscar Health. With my bilingual proficiency in Spanish and English and over two years of customer service experience, including six months in a healthcare setting, I am confident in my ability to deliver high-quality support to members, providers, and brokers. I thrive in fast-paced environments and am adept at managing caseloads while maintaining productivity and service standards.

My strong communication and problem-solving skills, combined with my attention to detail, make me a great fit for this role. I am particularly drawn to Oscar's mission of transforming healthcare through technology and member-centric services. I look forward to contributing to your team and helping members navigate their health insurance needs. Thank you for considering my application.

Sincerely,
[Your Name]

Sample Interview Questions

How would you handle a frustrated member who is having trouble understanding their health insurance coverage?

I would first listen empathetically to the member's concerns, then clearly explain their coverage in simple terms using both Spanish and English if needed. I would verify their understanding and follow up with any necessary documentation or assistance.

Describe a time you had to manage a high volume of tasks simultaneously. How did you prioritize?

In my previous role as a customer service representative, I handled up to 60 calls per day. I prioritized urgent issues first, such as billing errors or appointment scheduling, and used a ticketing system to track less urgent tasks. I also communicated with my supervisor when workload became unmanageable.

What experience do you have with healthcare terminology and processes?

I have six months of experience working in a health insurance call center where I assisted members with claims, eligibility, and benefits. I am familiar with HIPAA regulations, prior authorization processes, and common medical terms in both English and Spanish.

How do you stay organized and ensure accuracy when entering data?

I double-check all entries before submitting and use tools like spreadsheets to track information. I also take notes during calls to avoid missing details. In my last role, I maintained a 99% accuracy rate on data entry tasks.

Why do you want to work at Oscar Health, and how does your bilingual ability add value?

I admire Oscar's use of technology to simplify healthcare and its focus on member experience. My bilingual ability allows me to serve a diverse member base, ensuring Spanish-speaking members receive the same quality of care and understanding as English-speaking ones.

Hi, we’re Oscar. We’re hiring a Bilingual Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report to the Concierge Operations Manager.

Work Location:

This is a remote position, open to candidates who reside in Georgia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency:

The set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities:

Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
Form working relationships with all partners.
Support the leadership team by identifying issues through established escalation pathways
Monitor and track the health of all assigned work-in-progress issues.
Escalate and resolve issues to ensure appropriate turnaround times
Participate in process improvement projects
Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
Compliance with all applicable laws and regulations
Other duties as assigned

Requirements:

Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
1+ years of experience in a high-volume or customer-focused setting.
6+ months of healthcare experience
High school diploma or GED

Bonus points:

Strong quantitative or analytical skills focused on solving problems
Experience manipulating and entering accurate data
Advanced Google Suite or Microsoft Office capabilities

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care — an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

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