About this role.
Oscar Health is hiring a Bilingual (Spanish/English) Customer Service Representative for a remote position based in Texas. The role involves handling high-volume customer interactions and back-office tasks within a health insurance environment. The position requires at least 1 year of customer service experience and 6 months of healthcare experience. The pay rate is $19.00 per hour, with an additional $1.00 per hour for bilingual proficiency. The role is production-oriented and follows standard operating procedures.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
2/5Pace & Pressure
4/5Autonomy Level
2/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Cover letter sample
Dear Hiring Manager,
I am writing to express my strong interest in the Bilingual Customer Service Representative position at Oscar Health. With over two years of customer service experience in a high-volume healthcare environment, I am confident in my ability to provide exceptional support to members, providers, and brokers. My fluency in Spanish and English allows me to effectively communicate with diverse populations and ensure accurate information exchange.
In my previous role, I managed complex caseloads, adhered to compliance standards, and consistently met productivity and quality metrics. I am eager to bring my problem-solving skills and dedication to patient-centric service to Oscar Health. I look forward to contributing to your mission of transforming healthcare.
Thank you for considering my application.
Sincerely, [Your Name]
Sample interview questions
In my previous role, a member was frustrated about a claim denial. I listened actively, empathized with their situation, and explained the denial reason clearly. I then guided them through the appeals process and followed up to ensure the issue was resolved. The member later thanked me for my patience and clarity.
I use a combination of urgency and impact to prioritize. For example, I handle time-sensitive issues like pending claims or member inquiries first, while scheduling less critical tasks like data entry during slower periods. I also use tools like to-do lists and calendar reminders to stay organized.
I admire Oscar's technology-driven approach to simplifying healthcare. I believe in their mission to make health insurance more accessible and user-friendly. I am excited about the opportunity to contribute to a company that values innovation and member satisfaction.
I double-check my work by verifying information against source documents and using system validations. I also take brief pauses to review entries before submitting. In my previous role, I maintained a 99% accuracy rate by following standard procedures and seeking clarification when needed.
I have over a year of healthcare experience, including familiarity with HIPAA regulations, medical billing codes, and member eligibility verification. I understand the importance of protecting PHI and adhering to compliance standards. I am comfortable using healthcare management systems and following protocols.
Hi, we’re Oscar. We’re hiring a Bilingual Customer Service Representative to join our Member and Provider Services team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.
You will report to the Concierge Operations Manager.
Work Location:
This is a remote position, open to candidates who reside in: Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote
Pay Transparency:
The set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.
Responsibilities:
- Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
- Form working relationships with all partners.
- Support the leadership team by identifying issues through established escalation pathways
- Monitor and track the health of all assigned work-in-progress issues.
- Escalate and resolve issues to ensure appropriate turnaround times
- Participate in process improvement projects
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
- Compliance with all applicable laws and regulations
- Other duties as assigned
Requirements:
- Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
- 1+ years of experience in a high-volume or customer-focused setting.
- 6+ months of healthcare experience
- High school diploma or GED
Bonus points:
- Strong quantitative or analytical skills focused on solving problems
- Experience manipulating and entering accurate data
- Advanced Google Suite or Microsoft Office capabilities
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care — an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.
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