Sales Support Manager, Customer Success

Remote from: Philippines
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 12 Jul 2026
Apply before: 12 Aug 2026
Experience level: Midweight
Views / Applies: 38 / 4

Delivering innovative technology solutions to connect and protect the world.

Actively Hiring

AI Summary

Command|Link is seeking a Sales Support Manager to partner with Customer Success Managers on complex renewals and expansions. This remote role focuses on building Excel-based pricing models, managing vendor quotes, and ensuring renewal accuracy. The ideal candidate has strong Excel skills, B2B renewal experience, and a proactive mindset. This is a force multiplier role with visibility into senior leadership and strategic accounts.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires advanced Excel and renewal management skills but is not highly technical or executive-level, placing it at a moderate difficulty.

Salary Analysis

AI Insight The offered salary is likely competitive given the remote nature and specialized skills required. Market data for Sales Support Managers in US telecom/tech ranges from $60k to $100k, with a median around $80k.

Core Skills Required

Customer Success Sales Support Renewals Management Advanced Excel Pricing Models Telecom Vendor Management B2B SaaS Data Analysis Process Improvement

Cover Letter Sample

I am excited to apply for the Sales Support Manager, Customer Success role at Command|Link. With over five years of experience in B2B renewals and a strong proficiency in advanced Excel modeling, I am confident in my ability to optimize renewal workflows and support your Customer Success Managers.

In my previous role, I managed complex multi-site telecom renewals, developed pricing models that reduced cycle time by 20%, and streamlined vendor coordination. I thrive in detail-heavy environments and take ownership of ensuring accuracy and timeliness in every renewal.

I am particularly drawn to Command|Link's innovative platform and its focus on solving IT infrastructure challenges. I look forward to contributing to your team's efficiency and helping drive customer retention and expansion.

Thank you for considering my application. I am eager to discuss how my skills can support your Customer Success organization.

Sample Interview Questions

Can you describe your experience with building pricing models in Excel for complex renewal scenarios?

I have extensive experience creating dynamic pricing models using Excel formulas, pivot tables, and scenario managers. For example, at my previous company, I developed a model that compared renewal pricing against market rates, allowing CSMs to quickly present options to customers.

How do you prioritize multiple high-stakes renewals simultaneously?

I use a combination of CRM tracking and a prioritization matrix based on deal value and urgency. I set weekly milestones and communicate proactively with CSMs to ensure no deadlines are missed.

Tell us about a time you identified a gap in a renewal process and improved it.

I noticed our vendor quote requests were often delayed. I created a standardized template and checklist, reducing average response time by 30% and ensuring completeness.

How do you ensure accuracy when handling financial scenarios and pricing breakdowns?

I double-check all inputs and use Excel's validation tools. I also maintain a version control system and have a peer review process for critical models.

What experience do you have working with vendor quote tools and internal business platforms?

I have worked with tools like Salesforce, Salesforce CPQ, and vendor portals from providers like AT&T and Verizon. I am comfortable entering and tracking quotes, as well as integrating data back into our systems.

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position

About your new role:

We’re looking for a Sales Support Manager to serve as a dedicated partner to our Customer Success Managers (CSMs), with a primary focus on complex, high-value renewals and expansions. This role is built for someone who thrives in detail-heavy work, enjoys owning the operational and analytical side of renewals, and wants to ensure our CSMs stay focused on customer relationships and strategic outcomes. From Excel-based pricing models to renewal scenarios and vendor coordination, you’ll ensure every renewal is accurate, complete, and delivered with confidence.

This is not a traditional support role. You’ll be a force multiplier for Customer Success, with visibility into senior leadership, exposure to strategic accounts, and a meaningful role in scaling a more efficient, renewal-focused CS motion.

Key Responsibilities:

Partner closely with CSMs on renewal strategy execution, ensuring timelines, pricing accuracy, and completeness.
Build, maintain, and refine advanced Excel-based pricing models, renewal comparisons, and financial scenarios.
Manage vendor quotes, serviceability checks, and tool submissions for renewal and expansion opportunities.
Prepare customer-ready renewal summaries, pricing breakdowns, and comparison views that support confident decision-making.
Track in-flight renewals, proactively flag risks, and ensure nothing slips through the cracks.
Continuously improve renewal workflows, templates, and Excel models to support scale.
Take on additional projects as needed to support Customer Success operations and organizational growth.

What you’ll need for success:

Experience supporting renewals, account management, or customer success in a B2B environment.
Strong understanding of telecom, network, or technology services; experience with global or multi-site services is a plus.
Advanced Excel skills (formulas, lookups, pivot tables, scenario modeling); finance or pricing model experience strongly preferred.
Comfort working with vendor quote tools, pricing systems, and internal business platforms.
Highly organized, detail-oriented, and comfortable managing multiple high-stakes renewals simultaneously.
A proactive, ownership-driven mindset—you see gaps and close them.
Ability to work U.S. business hours reliably.

Why you’ll love life at Command|Link

Join us at CommandLink, where you’ll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

Room to grow at a high-growth company
An environment that celebrates ideas and innovation
Your work will have a tangible impact
Flexible time off
Fun events at cool locations
Employee referral bonuses to encourage the addition of great new people to the team

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.

Apply now >