Customer Success Manager, Enterprise – East

Remote from: USA
Salary, yearly, USD: 130,000 - 130,000
Department: Customer Success
Employment type: Full Time,
Job posted: 12 Jul 2026
Apply before: 12 Aug 2026
Experience level: Midweight
Views / Applies: 28 / 0

About company

About Chainguard

Securing the software supply chain with hardened container images and comprehensive supply chain security solutions.

Computer & Network Security
2021

Actively Hiring

AI Summary

Chainguard seeks an Enterprise Customer Success Manager to serve as the primary post-sales contact for commercial customers, driving onboarding, adoption, and value realization. The role involves collaborating with Solutions Architects, Support, Product, and Sales teams to ensure customer success. Candidates need 2+ years of customer-facing experience and domain knowledge in supply chain security, DevSecOps, or related fields. The position offers a high level of autonomy and requires strategic thinking to manage customer portfolios. This is a fast-paced, collaborative role with a focus on building relationships and driving outcomes.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight This role requires 2+ years of experience and domain knowledge, but is not entry-level; it demands strategic thinking and proactive ownership, placing it at a moderate difficulty level.

Salary Analysis

AI Insight The offered salary of $130,000 is competitive, aligning with the median for enterprise Customer Success Manager roles in the US market, which typically range from $80,000 to $150,000.

Core Skills Required

Customer Success Enterprise DevSecOps Supply Chain Security Account Management Stakeholder Management Onboarding Adoption Cross-functional Collaboration Strategic Planning

Cover Letter Sample

I am writing to express my strong interest in the Customer Success Manager, Enterprise - East position at Chainguard. With over three years of experience in customer-facing roles at technology companies, I have developed a proven ability to drive adoption, ensure timely value realization, and build lasting relationships with enterprise clients. My background includes working closely with cross-functional teams to solve complex challenges in cloud-native and security environments.

I am particularly drawn to Chainguard's mission of securing open source software and its commitment to customer success. In my previous role at a DevOps startup, I spearheaded onboarding programs that reduced time-to-value by 30% and increased customer satisfaction scores. I am adept at navigating both technical and business discussions, aligning customer goals with product capabilities, and proactively identifying growth opportunities.

I thrive in fast-paced, autonomous environments and am excited by the prospect of taking full ownership of a portfolio of enterprise customers. I am confident that my skills in account management, issue resolution, and strategic planning will enable me to contribute significantly to Chainguard's success. Thank you for considering my application; I look forward to the possibility of discussing how I can help drive value for your customers.

Sample Interview Questions

Describe a time when you successfully onboarded a complex enterprise customer. What steps did you take to ensure their adoption and satisfaction?

At my previous job, I managed the onboarding of a large financial services client. I started by conducting a detailed kickoff meeting to understand their security requirements and goals. I then created a tailored success plan with milestones and regular check-ins. By coordinating with our solutions architects and support teams, we addressed their technical issues promptly, leading to a 40% increase in product usage within three months.

How do you prioritize multiple customer accounts and ensure each feels valued?

I use a tiering system based on factors like revenue, growth potential, and risk. For high-touch accounts, I schedule weekly calls and provide proactive advice. For others, I establish monthly check-ins and leverage automated health scores to identify when they need attention. This approach ensures all customers receive appropriate support while maximizing my impact.

Can you give an example of how you handled a customer escalation that involved a dissatisfied executive-level stakeholder?

Once, a CISO was unhappy with our response time on a security vulnerability. I immediately set up a call to listen to his concerns, acknowledged the issue, and provided a clear action plan with timelines. I then coordinated with our engineering team to expedite the fix and scheduled weekly updates. By demonstrating accountability and transparency, I turned the relationship around and secured a renewal.

How do you stay updated on industry trends like DevSecOps and supply chain security?

I regularly follow thought leaders on LinkedIn, attend webinars from organizations like OWASP and CNCF, and participate in online forums. I also set aside time each week to read reports from Gartner and Forrester. Recently, I completed a certification in Cloud Security from SANS to deepen my technical knowledge.

Describe a time you identified a growth opportunity within an existing customer and how you capitalized on it.

I noticed a customer was using only a subset of our features during a quarterly review. By analyzing their usage data and discussing their future plans, I identified they could benefit from our vulnerability scanning module. I arranged a demo with their security team and worked with sales to propose an expanded contract. The customer agreed, resulting in a 25% increase in annual recurring revenue.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.
Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.
Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Commercial customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.

What you’ll do:

Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills – this role must align with many different internal teams, influence them to act toward customer needs.
Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

What we’re looking for:

2+ years experience in customer facing roles collaborating with both technical and business teams – Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc.
An entrepreneurial mindset – you will be often build entirely new process or practices to ensure we best serve customers.
Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.
Driven, high emotional intelligence, and strong priority management skills

Strongly Preferred:

Previous early-stage startup experience
Passion for technology & cybersecurity
Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle

Compensation: up to $130,000 base salary + bonus

If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences.

About Us

We live and breathe our company values:

We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Global Candidate Privacy Notice.

Apply now >