Growth Customer Success Manager – EMEA

Remote from: EMEA
Salary, yearly, USD: 37,300 - 83,900
Department: Customer Success
Employment type: Full Time,
Job posted: 14 Jul 2026
Apply before: 14 Aug 2026
Experience level: Midweight
Views / Applies: 35 / 1

About company

About Remote

Helping companies hire and pay global teams effortlessly.

Human Resources
2019

Actively Hiring

AI Summary

Remote is seeking a Growth Customer Success Manager for the EMEA region to manage the post-sale customer journey, drive retention and growth, and act as a trusted advisor. The role requires autonomy, async communication, and data-driven strategies to prevent churn and identify upselling opportunities. You will collaborate closely with Sales and internal teams while leveraging AI tools and automation for efficiency. This fully remote position reports to the Manager of Customer Success and offers a salary range of $37,300 - $83,900.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires high autonomy and the ability to handle complex customer relationships, drive commercial impact, and use data-driven strategies, making it challenging.

Salary Analysis

AI Insight The offered salary range of $37,300 - $83,900 is below the US market average for this role, likely reflecting the EMEA location. The median of $60,600 is competitive for the region.

Core Skills Required

Customer Success Account Management SaaS EMEA Market Retention Strategies Upselling Data Analysis Async Communication Vitally AI Tools

Cover Letter Sample

Dear Hiring Team,

I am excited to apply for the Growth Customer Success Manager position at Remote. With my experience in customer success and a strong focus on retention and revenue growth, I am confident in my ability to excel in this role. I thrive in autonomous environments and have a proven track record of using data and AI tools to drive customer outcomes. I look forward to contributing to Remote's mission of making global employment effortless. Sincerely, [Your Name]

Sample Interview Questions

How do you handle a difficult customer who is at risk of churning?

I would first understand their pain points through active listening and data analysis. Then, I would create a tailored action plan to address their concerns, involve internal teams if needed, and proactively communicate progress to rebuild trust.

Describe your experience with upselling or cross-selling to existing customers.

I have successfully identified upsell opportunities by analyzing customer usage patterns and business goals. For example, I introduced a premium feature set to a client, resulting in a 20% increase in account value after demonstrating ROI.

How do you prioritize tasks in a fast-paced environment with multiple accounts?

I use a combination of customer health scores and revenue impact to prioritize. I also leverage automation tools like Vitally to flag at-risk accounts and schedule proactive outreach, ensuring high-touch support where needed.

Can you give an example of using data to prevent churn?

In a previous role, I monitored product usage metrics and identified a segment of customers with declining engagement. I launched a targeted re-engagement campaign with personalized training, reducing churn by 15% in that segment.

How do you collaborate with sales and other internal teams to ensure customer success?

I hold regular syncs with sales to align on customer expectations and handoffs. I also share customer feedback with product teams through structured channels like Zendesk to drive improvements, ensuring a seamless experience.

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

The Position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, Growth, within our Customer Experience team. In this role, you will act as a trusted advisor and advocate for our customers, building strong relationships to ensure retention and high-quality service delivery.
You will manage the entire post-sale customer journey—from the initial onboarding phase to an established partnership—by educating clients on product functionality and supporting them with any questions that might arise.
Additionally, you will collaborate with Sales to align on customer expectations, monitor account health to proactively prevent churn and manage escalations, and identify valuable upselling and cross-selling opportunities.
As a key link between our clients and internal operations, you will also share direct customer feedback to continually improve our team processes.

Role Expectations

Demonstrated experience as a Customer Success manager.
Accountability & Autonomy: Operates autonomously in all routine situations—including daily client contact, managing internal requests, product feedback loops, and vertical alignment—while leveraging leadership guidance for executive escalations, action plans, and complex stakeholder disputes.
Omnichannel & Async Communication: Interacts with clients daily via asynchronous tools (Vitally, Zendesk, Loom) to provide a delightful customer experience, shifting to live calls primarily for specific strategic triggers such as expansion, escalations, or retention rather than regular standing meetings.
Customer Outcomes (Retention & Growth): Focuses on proactive churn prevention, high account retention, and accelerating portfolio growth through the consistent and disciplined execution of defined customer success playbooks.
Commercial & Revenue Impact: Directly drives Remote’s retention and revenue stability by building strong customer relationships and executing data-driven client management strategies.
Operational Excellence & Vitally Mastery: Implements structured routines to monitor customer health within Vitally as the Single Source of Truth (SSOT), leveraging built-in automations to proactively reach out, provide targeted help, and resolve concerns.
Cross-Vertical Team Impact: Collaborates closely with internal verticals to ensure accurate expectations are set with customers, seamlessly translating client interactions into clear, actionable requests using internal systems like Kissflow and Zendesk.
Operational Innovation & AI Adoption: Maximizes daily throughput and efficiency by adopting approved automation and AI tools for account planning, customer communications, and documentation.
Fluent written and spoken English, and well structured communication skills in speaking & writing.

Practicals

You’ll report to: Manager, Customer Success
Team: Customer Experience
Location: EMEA
Start date: As soon as possible

Hiring Process

(async) Profile review
(async) Written test
Interview with recruiter
Interview with manager
Interview with Sr. Director of CS
Prior employment verification check
Offer

Important:

Due to high applicant volumes, we might take a bit longer to get back to you. Please be patient with us. Thank you!

Please note the total compensation shared below is base salary + variable (OTE 80/20).

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide – here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is

$37,300—$83,900 USD

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

Please fill out the form below and upload your CV with a PDF format.
We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Please note we accept applications on an ongoing basis.

Apply now >