Senior Customer Success Manager

Remote from: Singapore
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 14 Jul 2026
Apply before: 14 Aug 2026
Experience level: Senior
Views / Applies: 35 / 3

About company

About EDB

EnterpriseDB provides enterprise-class software and services based on the PostgreSQL open source database.

Computer Software
2004

Actively Hiring

AI Summary

EDB seeks a Senior Customer Success Manager to drive customer retention and growth by building trusted advisor relationships. The role involves strategic account management, technical guidance, and cross-functional collaboration. The ideal candidate has expertise in database technologies and customer success. This position is based in Singapore or Malaysia, supporting global customers.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires a blend of technical knowledge, strategic thinking, and strong relationship management, making it challenging but not extremely complex.

Salary Analysis

AI Insight The salary for this role is not specified, but based on US market data for Senior Customer Success Managers, the estimated median is $125,000. The offered compensation may vary based on location and experience.

Core Skills Required

Customer Success Account Management Strategic Relationship Building PostgreSQL Database Management Project Management Cross-functional Collaboration Customer Retention Analytical Skills Communication

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Senior Customer Success Manager position at EDB. With over 8 years of experience in customer success and account management, I have a proven track record of driving retention and growth. My expertise in relational databases, including PostgreSQL, enables me to provide strategic technical guidance to customers.

I excel at building strong relationships with key stakeholders and leading cross-functional teams to deliver exceptional outcomes. At my previous role, I successfully increased renewal rates by 20% and expanded accounts through upselling.

I am passionate about customer success and eager to bring my skills to EDB. Thank you for considering my application.

Sincerely,
[Your Name]

Sample Interview Questions

How do you prioritize accounts in a portfolio to maximize retention and growth?

I segment accounts based on revenue, risk, and growth potential. For high-value accounts, I focus on strategic alignment and executive engagement. For at-risk accounts, I create action plans to address issues. I use data analytics to monitor health scores and adjust priorities quarterly.

Describe a time you turned around a dissatisfied customer. What steps did you take?

I once had a customer unhappy with product performance. I listened to their concerns, collaborated with engineering to address bugs, and provided regular updates. I also offered additional training to their team. Within three months, trust was restored and they renewed.

How do you drive product adoption among customers?

I start by understanding their business goals and identify features that align. I conduct quarterly business reviews, share best practices, and provide hands-on workshops. I also track usage metrics and follow up with champions to ensure continuous engagement.

How do you collaborate with sales and support teams to ensure customer success?

I hold weekly syncs with sales to discuss expansion opportunities and with support to address escalations. I share customer feedback in shared documentation and work together on account plans. This ensures a unified approach.

What experience do you have with PostgreSQL or other relational databases?

I have used PostgreSQL for data analysis and troubleshooting. In my previous role, I guided customers on database optimization and migration. I understand SQL queries, indexing, and performance tuning, which helps me provide valuable technical advice.

A Little About Us

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com

Please note: We are currently looking for Singapore Citizens or PR holders OR Malaysian Citizens OR PR holders

Location: Singapore / Malaysia

The Customer Success Manager (CSM) is passionate about understanding our customers and partners to make them successful through extraordinary levels of service. The CSM will work independently and cross-functionally to address any satisfaction, growth or renewal opportunities and risks in their portfolio. The key goal of this role is to make every customer or partner in their portfolio successful and committed to EDB through a trusted advisor relationship. This person is ultimately responsible for owning the relationship within their portfolio of accounts, is hyper-focused on customer retention, providing technical product guidance, strategic business value and insights, driving adoption and trust, and identifying opportunities to further drive value across our customers’ business. Above all it requires exceptional tenacity, analytical prowess, strategy, service, leadership, and an innate passion for delighting our customers and making them successful.
The CSM is expected to possess knowledge, expertise, and experience in many of the following:

Technology Account Management
Deep customer relationship building
Database deployment and business models
Strategic partner engagement (Systems Integrators, Distributors, Resellers)
Strategic business/technology leadership discussions
Program management
Project management
Relational database experience (PostgreSQL, MySQL, Oracle, SQL Server, Sybase, DB2). Active use or, administration of such database(s)
Good understanding of Relational database concepts
Software installation & software troubleshooting experience

Responsibilities

Provide strategic guidance to drive forward your account’s priorities and business goals
Ownership and accountability for ensuring customer growth, customer satisfaction and contract renewals within the assigned customer portfolio
Develop strong relationships with all key decision makers and influencers, including executive sponsors and partner contacts at various levels
Identify, influence, develop, and realize new opportunities for expanding your customer’s business volume
Translate results into actionable strategic and commercial outcomes
Uncover any risk that threatens your customer’s growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks
Choreograph other domain experts to deliver the outcomes of the account plan you are responsible for building and maintaining for each account
Collaborate effectively with internal and external colleagues to build a best-in-class customer experience with the goal of making every customer a promoter of EDB and a customer for life
Take ownership of all direct communication and resolve escalations
Listen to customers carefully and truly understand customers’ strategic priorities, KPIs, growth initiatives, key business issues and opportunities in order to deliver business- impactful results
Ensure increasing user adoption of EDB platform by implementing best practices and implementation of the continuously evolving EDB product suite and providing technical guidance on product optimization
Serve as the liaison between product management and the customer with a focus on feature collaboration and communicating the EDB roadmap

Experience & Skills

5-10+ years of experience in account management, solution engineering or client services in the context of enterprise technology, managing multi-million dollar portfolios of recurring revenue
Loves problem solving and facing challenges head-on
Self-starter with desire to exceed client expectations
Outstanding oral and written communication skills
Inspiring presentation and public speaking experience (executive level audience)
Impeccable attention to detail, highly organized, with an absolute focus on quality of work
Ability communicate value add at all levels internally and externally
Ability to recognize areas of risk and mitigate as needed
Program Management: ability to develop, implement, monitor, and drive account plans; manage a portfolio of multiple projects running simultaneously; manage accounts in “steady state” or “maintenance mode”
Project Management: Ability to lead complex projects including planning, data analytics, change management, QA, escalation management, and ongoing support
Demonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organization
Strong management and business skills required, along with a proven multi-year track record of developing deep relationships with VP-level and Director-level executives
Proven multi-year track record of identifying incremental business for your account
Ability to work independently and as part of team
Demonstrated experience of seamlessly transitioning between conversations with C-Level execs, technical leadership, program managers and industry level business conversations
Success working in a fast-paced, high-growth company
Bachelor degree; MS or MBA optional
Travel up to 40%

EDB is committed to supporting our employees’ overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

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