Director, Data Analytics (Customer Experience / Member Growth & Retention)

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Data Science & Analytics
Employment type: Full Time,
Job posted: 20 Jul 2026
Apply before: 20 Aug 2026
Experience level: Director
Views / Applies: 68 / 5

About company

About Molina Healthcare

Molina Healthcare is a FORTUNE 500, multi-state health care organization.

Hospital & Health Care
1980

Actively Hiring

AI Summary

This Director of Data Analytics role focuses on customer experience and member growth/retention within a healthcare organization. The position involves designing analytical reporting tools, leading end-to-end efforts for actionable metrics, and overseeing enrollment/clinical reporting for state and federal requirements. The director will manage a team, collaborate with multiple departments, and provide insights to support strategic decisions. Candidates need 10+ years of managed care experience and strong leadership skills.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires extensive experience (10+ years), supervisory background, and advanced analytics skills, making it challenging but not the hardest due to established processes.

Salary Analysis

AI Insight The offered salary is not specified, but for a Director of Data Analytics in healthcare, the median market salary is approximately $175,000. This role demands significant experience, so a competitive offer should be in the range of $160,000 to $200,000 to attract top talent.

Core Skills Required

Data Analytics Customer Experience Healthcare Analytics Managed Care Medicaid/Medicare Power BI Salesforce Team Leadership Strategic Reporting Financial Analysis

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Director of Data Analytics position. With over 12 years of experience in managed care analytics and a proven track record of leading teams to deliver actionable insights, I am confident in my ability to drive strategic growth and enhance customer experience at Molina Healthcare.

In my previous role, I successfully developed comprehensive dashboards and reporting tools that improved member retention by 15% and streamlined operational efficiency. My expertise in Power BI, Salesforce, and financial analysis enables me to translate complex data into clear business recommendations.

I am excited about the opportunity to mentor a talented team and collaborate cross-functionally to support Molina's mission. Thank you for considering my application.

Sincerely, [Your Name]

Sample Interview Questions

Describe your experience with designing and implementing analytics dashboards for executive reporting.

I have led projects creating dashboards in Power BI that consolidated data from multiple sources, including claims, enrollment, and call center metrics. These dashboards provided real-time visibility into key performance indicators and were used by senior leadership for monthly operating reviews.

How do you approach managing a team of data analysts to ensure timely and accurate reporting?

I prioritize clear goal-setting, regular check-ins, and fostering a collaborative environment. I also implement standardized processes for data validation and encourage continuous learning to keep the team updated on best practices in analytics tools.

Can you provide an example of how you used data analytics to improve customer retention?

In a previous role, I analyzed member churn patterns and identified bottlenecks in the enrollment process. By presenting these insights to the operations team, we streamlined the onboarding experience, resulting in a 10% increase in member retention over six months.

What is your experience with regulatory reporting for state and federal healthcare programs?

I have extensive experience preparing enrollment and utilization reports for CMS and state Medicaid agencies. I ensure compliance by staying updated on regulatory changes and implementing automated checks to maintain data accuracy.

How do you handle conflicting priorities from different stakeholders like finance, IT, and operations?

I start by understanding the strategic importance of each request and aligning them with business goals. I communicate transparently about trade-offs and negotiate timelines to ensure the most critical needs are met first, while keeping all parties informed.

Job Summary
As a member of the Customer Experience team, the Director, Data Analytics ensures timely creation of key Executive and Health plan management reports, as well as providing critical analytical insights. This role will assist in developing, implementing and monitoring the organization’s enrollment, utilization and operational-related reporting and analytics to support business and customer satisfaction decision making. Drives analytic engagement among interdepartmental customers including, but not limited to, IT; Finance; Actuarial, Claims, Call Centers and Utilization and Care Management. Manages data analytic staff who assist in the development and execution of standard and ad-hoc reporting along with supporting analysis as needed.

Knowledge/Skills/Abilities
• Design and develop analytical reporting tools to efficiently measure, monitor, and communicate clinical, operational & financial results.
• Lead end-to-end efforts to establish a comprehensive set of actionable reporting metrics, dashboards and scorecards tied to market share growth and Molina member and provider experience.
• Support and provide insightful provider/contract and value-based analytics.
• Create meaningful cost, enrollment and operational metrics and data visualizations to support monthly operating reviews.
• Oversee enrollment/clinical reporting for State and/or Centers for Medicaid &Medicare Serves (CMS) where applicable.
• Serve as subject matter expert for any projects and or new business related to areas of oversight.
• Collaborate with health plan finance staff in review and analysis of premium rates received from the state(s) for appropriateness.
• Act as a liaison to all other internal and external customers on behalf of Molina and data management areas.
• Manage, mentor and develop/coach analytical team.

Job Qualifications
Required Education
Bachelor Degree in Business Administration or related field or equivalent of 7 years+ in Managed Care or Medicare related field.
Required Experience

10+ years operational experience with Managed Care and/or Medicare.
5+ years in supervisory and/or management experience in Managed Care or Medicare related field.
5 years+ in Excel and financial analysis skills.
Ability to work with Power BI, Salesforce and Salesforce Analytics Lean Six Sigma Green Belt or related certification a plus.
Strong communication and team/interpersonal skills.
Strong leadership capabilities and ability to initiate and maintain cross-team relationships.
Ability to work closely with remote staff to ensure State and Federal requirements as well as standard processes are accommodated within the enrollment and premium process.
Knowledge of applicable state, federal and third-party regulations.

Preferred Education
Master degree in Business Administration or related field.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Apply now >