Customer Success Manager

Remote from: USA
Salary, yearly, USD: 95,000 - 112,000
Department: Customer Success
Employment type: Full Time,
Job posted: 22 Jul 2026
Apply before: 22 Aug 2026
Experience level: Midweight
Views / Applies: 27 / 1

About company

About AssetWatch

Proactive Maintenance: Detect, Resolve, Learn with AssetWatch

Computer Software
2015

Actively Hiring

AI Summary

AssetWatch is seeking a Customer Success Manager to act as a trusted advisor, owning customer partnerships and driving retention and expansion. The role involves building strong relationships, monitoring account health, presenting success plans, and facilitating onboarding. Candidates need 4+ years in account management or customer success, CRM experience, and strong communication skills. The position offers a base salary of $95,000-$112,000 plus equity and benefits, with up to 20% domestic travel. This is a remote role for a fast-growing predictive maintenance company.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires 4+ years of experience and skills in account management and customer success, but does not demand highly specialized technical expertise, making it moderately difficult.

Salary Analysis

AI Insight The offered salary range of $95,000-$112,000 with a median of $103,500 is competitive for a Customer Success Manager role in the US, falling within the typical market range of $70,000-$150,000 and reflecting the mid-to-senior level nature of the position.

Core Skills Required

Customer Success Account Management CRM Salesforce SaaS Onboarding Retention Strategic Planning Communication Data Analysis

Cover Letter Sample

I am excited to apply for the Customer Success Manager position at AssetWatch. With over 4 years of experience in account management and a proven track record of driving retention and expansion, I am confident in my ability to become a trusted advisor to your customers.

In my previous role, I successfully managed a portfolio of accounts, developed strategic success plans, and consistently exceeded quarterly retention and sales targets. I am adept at using CRM platforms like Salesforce to monitor account health and identify churn risks proactively.

I am particularly drawn to AssetWatch's mission of powering manufacturing uptime through predictive maintenance. My collaborative approach and strong communication skills will enable me to build lasting relationships with customers and internal teams alike.

I look forward to the opportunity to contribute to AssetWatch's rapid growth and help customers achieve their desired outcomes. Thank you for your consideration.

Sample Interview Questions

Can you describe a time when you identified a churn risk and proactively worked to retain the customer?

In my previous role, I noticed a key customer's usage declining. I scheduled a call to understand their concerns, discovered they were not fully utilizing our product, and provided personalized training. I also adjusted their success plan to align better with their goals. As a result, they renewed and expanded their contract.

How do you prioritize tasks when managing multiple accounts with competing needs?

I use a combination of CRM data and regular check-ins to assess account health. I prioritize based on potential churn risk, revenue impact, and strategic value. For example, I might address a high-risk account first, then focus on expansion opportunities. I also communicate transparently with customers about response times.

How would you approach a quarterly business review with a customer who is not seeing value?

I would prepare by analyzing their usage data and success metrics. During the QBR, I'd listen to their concerns, acknowledge gaps, and present a revised success plan with clear milestones. I would also involve internal teams to address technical issues. The goal is to demonstrate commitment and align our efforts with their business outcomes.

Describe your experience with selling additional products to existing accounts. How do you identify opportunities?

I often identify expansion opportunities by tracking product adoption and asking probing questions during check-ins. For instance, if a customer is using a basic feature, I might suggest a premium add-on that addresses a pain point. I focus on creating value rather than just selling, which builds trust and leads to natural upsells.

How do you handle a situation where a customer is unhappy with the product or service?

I start by actively listening to understand the issue fully, without being defensive. Then, I take ownership and work with internal teams to find a solution. I keep the customer updated regularly until the issue is resolved. Following resolution, I conduct a follow-up to ensure satisfaction and rebuild trust.

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

What’s the Opportunity:

We’re growing FAST and seeking a Customer Success Manager to become a trusted advisor to customers and own the success of the partnership. You will help demonstrate the value for our customers and be their go-to contact, advocating and facilitating successful customer outcomes throughout the broader Asset Watch organization. To succeed in this role, you will need to focus on customer objectives, be a team player, have outstanding collaboration skills and the ability to think critically. You must be able to manage shifting business demands and be able to prioritize tasks appropriately.

Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction
Acquire a deep knowledge of company products and value proposition
Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer’s objectives for overall success. Identify churn risk, and work proactively to eliminate that risk
Develop and present strategic success plans that clearly deliver on customer expectations
Be highly organized with strong CRM and territory management skills
Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria
Act as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience
Facilitate Asset Watch customer onboarding, training, and initial user setup
Meet retention and sales targets on a quarterly basis

Qualifications:

4+ years in account management or customer success
2+ years’ experience selling additional products and services to existing accounts
Experience with CRM platforms (Salesforce strongly preferred)
Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms
Strong active listening skills with a desire and knowledge to understand and solve for customer needs
Experience strategically consulting customers, creating success plans, and achieving their desired outcomes
History of exceeding retention and expansion quotas
Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement
Ability to multi-task, prioritize and manage time effectively
Exceptional organizational skills; be results-oriented with a bias for action
Must embrace a culture of accountability
Work autonomously with minimal supervision
Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner
Strong collaborator who can build trust and contribute to the success of the team
Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed
Professional appearance, excellent communication skills and professional conduct

Note: This role involves up to 15 – 20% domestic travel, primarily for client meetings and industry events.

This role is located in the United States

#LI-Remote

The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.

AssetWatch Salary Range (US)

$95,000—$112,000 USD

What We Offer:
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive – that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

Competitive compensation package including stock options
Flexible work schedule
Comprehensive benefits including retirement plan match
Opportunity to make a real impact every day
Work with a dynamic and growing team
Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

Apply now >