About this role.
Remote is a global HR platform that enables businesses to hire, pay, and manage international teams. This Senior Account Manager role focuses on managing and expanding existing customer accounts across Remote's full product suite, including EOR, Global Payroll, and Contractor of Record. The ideal candidate has a strong track record of growing accounts, cross-selling, and building relationships with senior stakeholders. This is a fully remote position that requires self-direction, strategic thinking, and fluency in English. The role offers autonomy and the opportunity to shape multi-product growth in a fast-paced, innovative environment.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Team,
I am excited to apply for the Senior Account Manager, EMEA position at Remote. With over X years of experience in B2B SaaS account management, I have consistently grown existing accounts through strategic cross-selling and upselling across multiple product lines. My ability to build strong relationships with C-level and senior stakeholders aligns perfectly with this role's emphasis on multi-threaded deal management.
I am particularly drawn to Remote's mission of simplifying global employment and its innovative, async-first culture. I have a proven track record of owning renewals, driving net-new expansion bookings, and using sales methodologies like MEDPICC to qualify and progress opportunities. I am confident in my ability to act as a trusted advisor to your clients while operating autonomously in a distributed environment.
I look forward to contributing to Remote's growth and would welcome the opportunity to discuss how my experience can add value.
Sincerely, [Your Name]
Sample interview questions
In my previous role, I identified a client using only our core EOR service but with expanding global hiring needs. I mapped their business goals, engaged their finance and legal stakeholders, and demonstrated how adding Global Payroll would streamline their processes and reduce compliance risk. I collaborated with a specialist to tailor the pitch, leading to a multi-year expansion contract.
I rely on a disciplined approach using CRM tools to track account health, pipelines, and upcoming renewals. I categorize opportunities based on revenue potential and urgency, ensuring I dedicate time to high-value deals while maintaining regular check-ins with other accounts. I also use time-blocking and clear follow-up protocols to stay on top of activities across time zones.
Once, a client's CFO was skeptical about our global payroll solution's ROI. I arranged a discovery meeting to understand their specific pain points, then presented a customized business case with comparative data and a phased implementation plan. I kept the CFO updated with transparent progress reports, which built credibility and led to a successful contract renewal and upsell.
I use MEDPICC to qualify and prioritize opportunities by identifying Metrics, Economic Buyer, Decision criteria, Paper process, Implication of pain, Competition, and Champion. In account management, this helps me understand which deals to pursue, who to engage, and what evidence is needed to advance the sale. It also ensures I don't waste resources on unqualified opportunities.
I regularly read industry reports, participate in webinars, and engage with internal product teams to learn about new features. I also follow key HR and payroll regulations across different countries to understand challenges clients face. This proactive learning allows me to position Remote's solutions as effective answers to evolving client needs.
About Remote
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
What this job can offer you
This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Account Manager, joining our Existing Business team. In this role, you’ll manage and grow a portfolio of existing customers across Remote’s full product suite — including EOR, Global Payroll, Contractor of Record (COR), and other solutions — expanding relationships with complex, multi-stakeholder organizations.
You’ll be a trusted advisor to senior buyers, comfortable navigating multi-threaded deals, and driven to find the right solution for the customer rather than getting stuck on obstacles along the way. As a senior member of the team, you’ll also have the opportunity to share best practice with peers and help shape how Existing Business approaches multi-product growth.
What you bring
- You can demonstrate a strong track record of growing existing accounts, owning renewals, driving net-new expansion bookings, and cross-selling or upselling across multiple product lines (e.g. EOR, Global Payroll, COR, and other Remote solutions)
- You can show success building and multi-threading relationships across an account — engaging economic buyers, budget holders, and technical/functional stakeholders in parallel, rather than relying on a single point of contact
- You’re comfortable selling to and building trust with senior stakeholders (VP/C-level, Legal, Finance, HR/People leadership), and can adapt the conversation to what matters to each
- You have working knowledge of, or a strong aptitude to quickly learn, a structured sales methodology such as MEDPICC to qualify and progress opportunities with rigor
- You can demonstrate strong sales process discipline, including pipeline development, forecasting, and accurate reporting across a multi-product portfolio
- You bring a solutions-oriented mindset — quick to focus on what can be done and how to move a deal or relationship forward
- You think like a deal strategist — you look for creative ways to structure multi-product deals and adapt the structure to what the customer actually needs
- You’re highly self-directed and comfortable navigating with a lot of autonomy — Remote is a distributed, async, multi-timezone environment, and you take ownership of your own follow-ups, keeping things moving smoothly across time zones and channels
- You’re genuinely curious and eager to learn, comfortable picking up new products, markets, and use cases as Remote’s portfolio evolves
- You have an in-depth understanding of Remote’s services and its position in the industry, with the curiosity to keep that knowledge current
- You have excellent verbal and written communication skills, with business fluency in English
Desirable characteristics
- Highly self-motivated, with ambitions to grow into a closing-focused role
- Comfortable operating in ambiguity and juggling multiple concurrent, multi-threaded deals without losing momentum
- Strong business acumen, able to speak credibly to commercial, legal, and HR stakeholders alike
- High level of integrity and work ethic
- Experience selling into HR, People, or Total Rewards buyers — not a dealbreaker, but a plus at this seniority
- Background navigating more complex, non-standard contracting models (e.g., Employer of Record or similar) — this isn’t a straightforward SaaS license sale
Key Responsibilities
- Meet and exceed sales quota based on role level, managing the entire sales cycle — including renewals — across Remote’s product portfolio (EOR, Payroll, COR, and beyond)
- Provide support and coaching to the wider team as a Senior Account Manager, sharing best practice on multi-product deals, stakeholder mapping, and MEDPICC-based qualification
- Identify new expansion, upsell, and cross-sell opportunities across products and progress them through the full sales cycle
- Multi-thread accounts proactively — building relationships with multiple stakeholders (economic buyers, champions, influencers) rather than relying on a single contact
- Present Remote’s full suite of services to existing customers, positioning the right combination of products for each customer’s evolving needs
- Own the customer relationship end-to-end, from opportunity identification through to closed business and successful handover
- Understand the distinct communication needs of mid-market and enterprise customers, and design multi-product solutions to meet those needs
- Generate customer retention initiatives and participate in key strategic events to nurture and expand customer relationships
- Bring a solutions-first approach to internal and external challenges — surfacing issues briefly and constructively, then focusing energy on next steps and resolutions
- Work with cross-functional teams (Legal, Onboarding, Product, Customer Success) to ensure customer success across all product lines
Practicals
- You’ll report to: Senior Manager, Sales – Account Management
- Direct reports: none (IC role)
- Team: Sales – Expansion Sales
- Location: EMEA
- Start date: As soon as possible
Pay Transparency
Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide – here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
The On-Target Earnings for this position is between $80,500 – $181,100 USD. The base salary is 60%.
Application process
- (async) Profile review
- Interview with recruiter
- (async) Small exercise
- (async) Exercise review
- Interview with future manager
- Interview with team members (no managers present)
- Bar Raiser Interview
- Prior employment verification check
Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide – here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply
- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
Please note we accept applications on an ongoing basis.
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