About this role.
This is a senior-level Regional Program Manager role within BCD Travel's Media & Entertainment division, based in Australia (hybrid in Sydney). The position involves overseeing regional communication, managing client business plans, driving profitability through up-selling and cross-selling, and leading new implementations. The ideal candidate has prior travel management company experience, strong client relationship skills, and the ability to manage cross-functional teams. The role is fast-paced, working with major clients in music, advertising, TV, and film industries. BCD Travel is a global travel management company with a strong focus on sustainability and employee growth.
Role DNA
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Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Entertainment Regional Program Manager position at BCD Travel. With extensive experience in corporate travel management and a deep passion for the media and entertainment industry, I am confident in my ability to drive client success and regional growth.
In my previous roles, I have successfully managed complex client portfolios, implemented strategic business plans, and led cross-functional teams to exceed KPIs. My expertise in travel technology and client relationship management aligns perfectly with your requirements.
I thrive in fast-paced environments and have a proven track record of building strong relationships with key decision-makers. I would welcome the opportunity to contribute to BCD's world-class Media & Entertainment division and help deliver exceptional experiences for your clients.
Thank you for your consideration.
Sample interview questions
I have managed corporate travel programs for several entertainment clients, including film production companies and music artists. I developed tailored travel solutions to handle unique demands such as last-minute itinerary changes and high-security requirements. This involved close coordination with travel agents, vendors, and client representatives to ensure seamless execution, resulting in high client satisfaction and retention.
I would start by analyzing the client's current travel program, including spending patterns, compliance, and pain points. Then, I'd align our services with their strategic goals, identify upsell and cross-sell opportunities, and set measurable KPIs. I'd present the plan to the client, gather feedback, and adjust accordingly. Regular reviews would ensure we're on track and continuously adding value.
When onboarding a global film production client, I coordinated with the implementation team, IT, and local offices across three regions. I established a timeline, communicated expectations, and trained staff on the client's specific policies. The implementation was completed ahead of schedule, and the client reported a smooth transition with minimal disruptions, leading to a long-term contract extension.
I use a combination of dashboards and periodic business reviews. I track metrics like on-time ticket resolution, traveler satisfaction, and cost savings. For reporting, I create concise, visual summaries that highlight trends, successes, and areas for improvement. I also provide actionable recommendations to address any gaps, ensuring stakeholders understand the data and our next steps.
I would start by analyzing the client's travel data to identify underutilized services, such as meetings and events or consulting. I'd then schedule meetings with the client to discuss their needs and present tailored solutions that add value. By demonstrating ROI and building trust, I can successfully cross-sell services while improving the overall travel program efficiency.
We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today!
Regional Program Manager (Remote/Hybrid)
Full time, Australia
If you are located in the Sydney area, this will be a hybrid role.
We are very excited to be growing our team and require an experienced Program Manager to join our Media & Entertainment division in Australia. This is a fast-paced and existing role and would suit someone who has a passion for entertainment travel, as our clients are major players in the Music, Advertising, TV and Film industries.
As a Entertainment Regional Program Manager, you will
- Oversee the regional coordination of all communication across the region, both BCD Travel and the client’s global initiatives
Deliver strong and effective client business plans to ensure retention and growth of clients
Manage new business implementations, working closely with the implementation team to ensure client expectations are met
Help measure and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a regional level and develop deliberate business plans
Drive profitability of the contract on a regional basis by increasing revenues through up-selling and cross-selling to meet client’s strategic needs
Identify and assist in the selection of technology tools and processes to produce desired results
Establish and maintain relationships with key customer decision-makers in the region
Perform client business reviews and deliver regular financial reporting to all stakeholders
About you
Prior travel management company or related business travel account management experience desired
Ability to develop and maintain strong client relationships
Thorough knowledge of business travel account management and operations
Adept with travel industry technology and processes
Demonstrated ability to successfully build, maintain, and grow customer portfolios and client relationships
Knowledge of creating business plans and managing business/client strategies
Previous experience in managing cross-functional work teams
Effective presentation skills in terms of development and delivery
Excellent written and verbal communication skills.
About BCD Media & Entertainment
We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice!
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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