About this role.
Astronomer is seeking a Service Delivery Manager to operationally lead multiple technical professional-services engagements for its DataOps and Apache Airflow platform. The role coordinates customers, Service Delivery Engineers, architects, sales, and account teams from kickoff through adoption. Core work includes developing project plans, managing milestones and technical backlogs, monitoring utilization and scope, and escalating delivery risks. Candidates need at least five years of project, program, implementation, or professional-services delivery experience in a SaaS or technical-services setting. The position primarily supports customers operating in the East Coast time zone and is listed for New York City or Boston.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I establish a consistent operating cadence for every engagement, including a milestone-based plan, clear owners, a risk log, and regular customer and internal status reviews. I use portfolio-level reporting to identify capacity constraints, stalled dependencies, and at-risk milestones early, then prioritize actions based on customer impact and contractual commitments.
I would first clarify the requested outcome, effort, and urgency with the technical team and customer. I would document the scope difference, explain the impact on timeline and utilization, and present options such as reprioritizing existing work, creating a change request, or planning a follow-on engagement. This keeps the relationship constructive while protecting delivery commitments.
I begin by defining the desired business and technical outcomes, delivery assumptions, dependencies, milestones, and accountable owners. I use a phased plan with short planning horizons for uncertain work, maintain a prioritized technical backlog, and revisit priorities during regular governance meetings. This provides structure without preventing the team from adapting to new information.
I would track milestone completion, schedule variance, open risks and blockers, utilization against the contracted plan, backlog progress, scope changes, stakeholder participation, and adoption-related outcomes. I would pair these measures with qualitative customer feedback so that a project can be technically on track while still receiving attention if confidence or engagement declines.
I communicate risks early using a concise format: the risk, likely impact, owner, mitigation plan, decision needed, and target resolution date. I tailor the technical detail to the audience while ensuring all stakeholders understand the business consequence and next steps. Consistent, transparent communication builds trust and enables faster escalation when a blocker cannot be resolved within the delivery team.
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world’s leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io.
About the Role
As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer’s Professional Services team, helping accelerate and de-risk customer outcomes by ensuring delivery engagements run smoothly and remain focused on meaningful progress.
You will bring structure and momentum to customer engagements by developing project plans, coordinating technical resources, and maintaining alignment across customers, delivery teams, and account stakeholders. Your work helps customers move efficiently from kickoff to adoption while maintaining a high level of engagement and transparency throughout the engagement lifecycle.
You will act as the operational lead for customer engagements, orchestrating work across technical delivery teams while helping customers prioritize and execute initiatives that drive platform adoption.
This role reports to the Senior Manager of Service Delivery and primarily supports customers operating in East Coast time.
Responsibilities:
Manage a portfolio of customer engagements, maintaining visibility across both active work and broader account initiatives
Facilitate engagement cadences with customers to track progress, align priorities, and maintain delivery momentum
Develop and maintain project plans outlining milestones, timelines, and responsibilities
Work with customers to identify and maintain a backlog of technical initiatives that support platform adoption
Coordinate internal scoping and execution with Service Delivery Engineers and Service Delivery Architects
Monitor services utilization and ensure engagements remain aligned with contracted scope
Surface delivery risks early and coordinate resources to resolve blockers
Partner with Sales and account teams to ensure delivery engagements align with broader account priorities
Requirements:
5 years min experience in project management, professional services delivery, technical program management, or similar roles in a SaaS or technical services environment
Experience building and managing project plans for technical or software implementation projects
Ability to manage multiple concurrent customer engagements and coordinate work across technical stakeholders
Strong organizational, communication, and stakeholder management skills
Comfortable working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments
Comfortable bringing structure and momentum to complex technical engagements where priorities may evolve
Preferred:
Experience working with data platforms or data engineering-focused products
Background as a Technical Project Manager, Professional Services Project Manager, Technical Account Manager, or Implementation Manager
The estimated salary for this role ranges from $130,000 – $140,000 based on leveling and geography, plus bonus, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications.
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At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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