About this role.
Juniper Square is seeking a Customer Support Specialist to join their growing team, providing technical assistance to private equity customers using their software platform. The role involves troubleshooting complex issues, building customer relationships, and collaborating with various internal teams to improve the product. The ideal candidate has a bachelor's degree, 2+ years of professional experience, and excellent communication skills. This position offers a path toward careers in customer success, technical consulting, sales, or customer enablement. The company provides a flexible work environment with remote options and offices across multiple countries.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Manager,
I am writing to express my interest in the Customer Support Specialist position at Juniper Square. With a strong background in customer service and a passion for solving complex problems, I am excited about the opportunity to contribute to your mission of transforming private markets. Your company's focus on innovation and collaboration aligns perfectly with my skills and career goals.
In my previous role, I developed deep expertise in troubleshooting technical issues and communicating effectively with diverse customers. I thrive in fast-paced environments and enjoy acting as a trusted advisor to help clients succeed. I am particularly drawn to Juniper Square's commitment to transparency and continuous learning, which mirrors my own professional values.
I am eager to bring my communication, problem-solving, and customer advocacy skills to your team and grow with a company that values development. Thank you for your time and consideration.
Sincerely,
[Your Name]
Sample interview questions
In my previous role, I often had to explain software features to clients. I used analogies and broke down the information into simple, digestible steps. I also asked the customer to repeat key points in their own words to confirm understanding, and I followed up with a written summary for their reference.
I start by assessing the impact and urgency of each issue. For urgent, high-impact problems, I focus immediately while maintaining clear communication with other customers about expected timelines. I use a ticketing system to track progress and ensure nothing falls through the cracks, and I continuously reassess priorities as new issues arise.
I would first gather all necessary details and validate the request with the technical team. If it's not feasible, I would communicate the limitations to the customer in a positive way, offering alternative solutions or workarounds. I would also share the feedback with the product team so they can consider it for future improvements.
I am impressed by Juniper Square's mission to modernize private markets and the emphasis on innovation with JunieAI. This role is a perfect fit because it combines my strengths in customer support with an opportunity to develop deeper skills in a complex industry. I see this as a stepping stone toward a career in customer success, and I value the company's commitment to continuous learning and growth.
In my last job, my manager pointed out that my written documentation was sometimes too brief for other team members to follow. I took this feedback positively and started using templates and adding more detail to my notes. I also attended a writing workshop, and subsequently, my documentation was used as an example for new hires.
About Juniper Square
Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we’ve built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we’re reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we’re building a company designed to shape the future of private markets for decades to come.
Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you’re energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us!
Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.
About your role
Are you an exceptional problem solver who loves to learn new technologies and serve as an expert who teaches others? Are you an animal lover who would adore seeing furry friends join team Zoom calls? If so, we want you to join our team as a Customer Support Specialist at Juniper Square. As a member of our tight-knit Customer Support team, you will become a valuable partner to our growing base of private equity customers who use our software. You will serve as a product expert, troubleshoot complex issues, and collaborate cross-functionally to deliver great customer experiences.
We believe in creating a culture of continuous learning and growth, where you can develop your communication, problem-solving, and project management skills. If you’re considering a future in Customer Success, Technical Consulting, Sales, or Customer Enablement, this role is the beginning of your journey.
What you’ll do
Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
Advocate by sharing customer feedback to inform product development and software improvements
Contribute towards cross-functional initiatives and strategic projects
Develop and refine internal documentation, processes, and procedures
Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise
Qualifications
Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)
2+ years of professional experience in relevant setting
Excellent written and verbal communication skills
Demonstrate assertiveness and perseverance when resolving customer requests
Team-first attitude, high level of empathy, and passion for helping others
Strong troubleshooting, problem-solving, and analytical ability
Excellent time management and organizational skills
Strong technical aptitude and a desire to learn and develop new skills
At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications.
Compensation
Compensation for this position includes a base salary, equity, and a variety of benefits. The U.S. base salary range for this role is $60,000 – $70,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
Benefits include:
Health, dental, and vision care for you and your family
Life insurance and disability coverage
Mental wellness coverage
Fertility and growing family support
Flex Time Off in addition to company-paid holidays
Paid family leave, medical leave, and bereavement leave policies
401k retirement savings plan
Healthcare FSA and commuter benefits programs
Allowance to customize your work and technology setup at home
Annual professional development stipend
Your recruiter can provide additional details about compensation and benefits.
#LI-Remote
#LI-AM
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
