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Enterprise Customer Success Manager – Central

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20 Sep 2026Apply before
Opportunity details

About this role.

AI Summary

Sigma Computing is seeking an Enterprise Customer Success Manager to manage strategic Central-region accounts and increase Net Dollar Retention through adoption, retention, and expansion. The role combines enterprise relationship management with hands-on analytics expertise, helping customers use cloud data and BI capabilities to solve business problems. Key responsibilities include creating success plans, identifying upsell and cross-sell opportunities, delivering enablement programs, and channeling customer feedback to product teams. Candidates should bring 7+ years of relevant SaaS, analytics, or consultative experience, comfort with complex stakeholder environments, and preferably SQL, ETL, cloud data platform, and production BI implementation experience.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

5/5
EasyHard

Pace & Pressure

4/5
RelaxedFast-paced

Autonomy Level

4/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThis is a senior, commercially accountable customer success role requiring both enterprise account strategy and credible technical fluency in analytics, SQL, ETL, and cloud data platforms. Success depends on influencing diverse executive and technical stakeholders while balancing retention, expansion, enablement, and internal product advocacy.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianMarket rate
$148,500
US market range$125k–$175k
AI insightThe posted annual base salary range is $132,000 to $165,000, with a midpoint of $148,500. This is competitive for a senior enterprise Customer Success Manager with analytics and BI specialization in the U.S. market; variable compensation, equity, and benefits may materially increase total compensation.

Core skills

Skills and capabilities most closely associated with this opportunity.

Enterprise Customer SuccessStrategic Account ManagementNet Dollar RetentionSaaSBusiness IntelligenceCloud AnalyticsSQLCustomer AdoptionUpselling and Cross-Selling
Cover letter sample

Dear Hiring Team,

I am excited to apply for the Enterprise Customer Success Manager role at Sigma Computing. My background in enterprise SaaS customer success and analytics-focused account management has prepared me to build trusted stakeholder relationships, drive measurable adoption, and identify sustainable expansion opportunities.

I bring a consultative approach to translating data and business intelligence capabilities into practical customer outcomes, including success planning, executive engagement, enablement, and retention strategy. I am particularly motivated by Sigma's mission to make governed, cloud-based analytics more accessible to both business and technical teams.

I would welcome the opportunity to help Sigma strengthen customer value realization and Net Dollar Retention across its Central-region enterprise accounts.

Sample interview questions
How have you improved Net Dollar Retention within an enterprise customer portfolio?

I segment accounts by renewal risk, growth potential, product adoption, and executive engagement, then create account-specific success plans with measurable business outcomes. I pair proactive risk management with expansion discovery, ensuring customers realize value from existing capabilities before proposing relevant additional products, users, or use cases.

How would you explain a cloud analytics platform's value to both a business executive and a technical stakeholder?

For an executive, I would focus on business outcomes such as faster decisions, governed self-service, reduced reporting bottlenecks, and measurable operational impact. For a technical stakeholder, I would discuss architecture, data governance, warehouse connectivity, performance, security, and how the platform fits existing data workflows.

Describe your approach to managing a complex enterprise account with multiple stakeholders and competing priorities.

I map stakeholders by influence, objectives, technical responsibilities, and potential risks, then establish a shared operating cadence. I document agreed outcomes, owners, milestones, and success metrics in a mutual success plan, while tailoring communications for executive, business-user, and technical audiences.

What would you do if product adoption was low even though a customer had completed implementation?

I would first diagnose the cause using usage data, stakeholder interviews, and workflow analysis to determine whether the issue is enablement, unclear use cases, data access, product fit, or organizational change. I would then reset the success plan around prioritized use cases, deliver targeted training, engage executive sponsors, and track adoption milestones and value metrics.

How does SQL and BI implementation experience strengthen your effectiveness as a Customer Success Manager?

Technical fluency helps me ask better discovery questions, understand the customer's data environment, and collaborate credibly with analysts, data engineers, and IT teams. It also allows me to connect platform capabilities to realistic implementation considerations while recognizing when to engage specialized technical resources.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.

About Sigma Computing

Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.

We’re looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

Key Responsibilities:

  • Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
  • Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing’s platform. Help them understand their data and gain actionable insights.
  • NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
  • Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
  • Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing’s capabilities with the customer’s business goals and objectives.
  • Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Required Skills / Experience:

  • Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
  • 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
  • Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
  • Strong analytical skills with a proven ability to solve complex problems using data.
  • Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
  • Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
  • Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
  • ETL experience
  • Experience implementing production business intelligence solutions
  • Startup experience

Additional Job details

The base salary range for this position is $132k – $165k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. 

About us: 

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase. 

Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.

Come join us!

Benefits For Our Full-Time Employees:

  • Equity
  • Generous health benefits
  • Flexible time off policy. Take the time off you need!
  • Paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits
  • Lunch Program
  • Dog friendly office

Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney.

Our Privacy Practices

When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma’s Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to the USA, the UK, and Canada, Australia). 

Sigma’s use of AI

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. 

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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