About this role.
Supabase is hiring a full-time Support Engineer to deliver developer-facing technical support for its Postgres-based backend platform. The role handles initial case response, triage, troubleshooting, documentation guidance, GitHub community monitoring, and escalation to product or business teams. Candidates need at least three years of developer support experience, strong SQL/PostgreSQL knowledge, Linux command-line skills, and excellent written English communication. The position is fully remote but requires work aligned with North American time zones and emphasizes asynchronous ownership, fast resolution, and close collaboration with engineering.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would first gather the query, schema details, relevant execution plans, dataset size, frequency, and observed latency. I would reproduce the behavior where possible, use EXPLAIN or EXPLAIN ANALYZE to identify bottlenecks, assess indexes and query patterns, and provide a clear recommended change while escalating platform-level concerns with concise evidence.
I assess impact, urgency, reproducibility, account context, and whether the issue is a known usage question, a documentation gap, or a likely product defect. I resolve straightforward cases directly, link tailored documentation or examples when they answer the question, and escalate reproducible defects or account-specific issues with the steps, logs, expected behavior, and business impact already documented.
I would acknowledge the impact, confirm my understanding of the symptoms, and ask only for the minimum information needed to diagnose the issue, such as the flow, error message, and sanitized configuration details. I would provide clear next steps and regular updates, avoiding jargon where it does not help, while ensuring the developer knows exactly what I am investigating and what to try next.
After reproducing the issue, I document exact prerequisites, inputs, expected results, and actual results. I create or propose an automated regression test when feasible, identify the affected component and severity, and share the evidence with engineering; afterward, I help update documentation or internal runbooks so similar cases can be resolved faster.
I use a structured triage process based on severity, customer impact, response-time commitments, and whether an issue is blocking others. I maintain concise case notes, identify duplicates and known issues early, use reusable response patterns without losing personalization, and communicate ownership and escalation status clearly across channels.
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
Excellent communication skills and fluency in English.
Skilled in using Linux/Unix operating systems and the command line.
Experienced working with GitHub Issues and Discussions.
Bonus points if you’re familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
Having a degree in Computer Science is a plus too.
Timezones & Logistics
It’s a full-time position with a required location in North American time zones (we don’t believe in sustainability of overnight shifts).
What We Offer
Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
About the Team
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
~400 team members
60+ countries
20+ languages spoken
Over $1B raised (including our $500M Series F)
540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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