About this role.
This is an entry-level inbound sales role at HubSpot, focused on providing high-quality first interactions with prospects and customers. The associate will handle a high volume of inquiries via phone, chat, and email, qualify leads, and schedule appointments for sales teams. The role is perfect for someone passionate about building a sales career and offers growth potential into a Business Development Representative position. It features a flexible hybrid work environment, generous benefits, and strong onboarding support. The role is based on Australia's East Coast but emphasizes HubSpot's global culture and values.
Role DNA
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Job Complexity
2/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Associate Inbound Sales Representative position at HubSpot. With a strong passion for helping businesses grow and a natural aptitude for technology, I am eager to contribute to your high-quality customer experience. I excel in communicating clearly across phone, chat, and email, and I am comfortable navigating high-volume inquiries while maintaining attention to detail.
Having followed HubSpot's culture and values, I particularly admire the HEART principles and the emphasis on customer success. I am looking to build a career in sales and am highly motivated to learn, seek feedback, and develop the skills needed to grow into a Business Development Representative. I am confident that my proactive mindset and collaborative spirit would make me a valuable addition to your team.
Thank you for your consideration. I look forward to the possibility of discussing how I can contribute to HubSpot's mission.
Sincerely,
[Your Name]
Sample interview questions
I would prioritize by urgency and potential fit, using active listening and efficient note-taking to personalize each interaction. Even with high volume, I would ensure every prospect receives a timely, helpful response and a clear next step, leveraging CRM tools to stay organized and follow up effectively.
In my previous role, I was introduced to a new ticketing system with limited training. I took the initiative by exploring its features, reading documentation, and asking colleagues for tips. I also practiced through mock scenarios, which helped me become proficient within a week and improve my workflow.
I enjoy the challenge of understanding customer needs and helping them find solutions. Sales allows me to combine communication, strategy, and relationship-building. This role offers a strong foundation in inbound methodology and lead qualification, which is exactly the skill set I need to grow into a Business Development Representative and eventually a closer.
I listen carefully and empathize, then ask open-ended questions to understand the root of their concern. I provide relevant examples or resources to demonstrate value, and if the timing isn't right, I propose a future follow-up. This approach turns objections into conversations and builds trust.
HEART stands for Humble, Empathetic, Adaptable, Remarkable, and Transparent. I would demonstrate this by being open to feedback, genuinely caring about customer success, adapting to changing priorities, delivering exceptional service, and communicating honestly with both customers and teammates.
Who are we?
HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It’s our mission to not just help them grow, but to help them grow better.
At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney’s CBD but this role offers flexibility to work remotely or in a hybrid arrangement. Applicants must be based in Australia’s East Coast.
What’s the role?
Do you want to join a high-producing and impactful sales and service team at HubSpot? The mission of the Associate Inbound Success Coach (customer service) team is to provide customers and prospects with the most immediate and high quality first interaction with HubSpot in order to drive great customers. This is an entry level role perfect for someone passionate about building a career in sales with progression opportunities into a Business Development Representative.
What will you do?
- Navigate a high volume of product and sales related inquiries
- Conduct consultative pre-qualification of prospects for HubSpot’s sales process via phone, live chat, and email
- Help remove technical barriers for our users and recommend software best practices
- Set up high quality appointments with the appropriate sales team members for Inbound Growth Assessments
- Identify and deliver best next steps or resources to assist customers and users
- Collaborate cross-functionally within HubSpot to improve experience for HubSpotters and HubSpot customers/users alike
Who are you?
- Excellent written and verbal communication skills
- A strong technical aptitude to help our users succeed with the HubSpot software
- A passion for helping our prospects businesses grow
- Initiative to find the resources needed to be successful in this role
- An ability to work collaboratively to solve problems
- HEART (check out our Culture Code)
How will you excel in this role?
- A strong interest in a career in sales and a passion to solve for customers
- Genuine curiosity about business and technology
- A growth mindset and a habit of seeking feedback for self-development
- Ability to pick up new platforms and processes quickly
- High performance in previous roles and areas outside of professional work (E.g hobbies, sport, creative)
What are the benefits?
- Generous remuneration and stock units
- Hybrid work environment You can choose to work from Home, Office or Flex!
- World class new hire training and onboarding
- An education allowance up to USD $5,000 per annum
- Flexible Time Off Policy
- Private health insurance allowance & Annual fitness reimbursement
- Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
- Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
- Check out the HubSpot Website to see all our wonderful Benefits
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) – link to HubSpot’s Career Diversity page here.
India Applicants: link to HubSpot India’s equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot’s Recruiting Privacy Notice for details on data processing and your rights.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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